WiFi connection problem

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thegneeiam

Thread Starter
Joined
Feb 19, 2018
Messages
14
Hello there, hopefully someone can help me out it’s my first time using this platform.
Ok so my roommate decided to change internet providers so we got a new router. Tired to connect to the router with great difficulty on my laptop.
My cell phone is connected to the WiFi and everything is pretty good but on my laptop all bars seem full but still can’t connect to the net even if it says connected. I tried windows network diagnostics and the problem found is the DNS server isn’t responding, what exactly does that mean?
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
on the laptop you would need to do an ipconfig /all
and then use the default gateway number in the PING set of commands

I'll post it all here and then we go step by step

DNS is the domain name server
when you put into a browser www.bbc.co.uk
it has to look up an IP address - the internet works on numbers
so that look up is DNS

sometimes a tcp/ip reset will work
try that -

following will be quite a lot of info

first tcp/ip reset

if that does not fix
then Ipconfig /all
and then a ping

Lets try doing a tcp/ip reset and see if that resolves your issue

TCP/IP stack repair options for use with Vista, Windows 7, Windows 8/8.1 and Windows 10


For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
Use Windows + X Keys together and choose Command Prompt (Admin) or Windows PowerShell (Admin) from the list.
Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin) or Windows PowerShell (Admin)

For windows Vista or Windows 7
Hold the Windows key and press R
Now type CMD
Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​
In the command prompt window that opens, type the following commands:

Note: Type only the text in bold and red for the following commands.

If you used Windows PowerShell (Admin)
type CMD.EXE

  • Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter
  • Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter
  • Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
ReStart (reboot) the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on screen )​
Please note and post back - if you receive the following message :-
Resetting , failed. - This error will occur with windows 10 , so ignore.
Access is denied. - This error will occur with windows 8 and windows 10 , so ignore.
But running TCP/IP reset still can resolve issues , even with the above errors.

please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste​

Details also here
http://support.microsoft.com/kb/299357
also the link has a Microsoft download Fix it , which will do the above for you

------------------------------------------------------------------------
vv
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
------------------------------------------------------------------------
ipconfig /all


We would like to see the results from an ipconfig /all - Please post back the results in a reply here.

If you cannot access the internet with this PC
You will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
If you do not have another PC
Do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries​

For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
Latest version of windows 10 , choose Windows PowerShell (Admin)
Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin) or Windows PowerShell (Admin)

For windows version, XP, Vista, W7
Hold the Windows key and press R
Now type CMD
Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

In the command prompt window that opens, type the following command:

If using Windows PowerShell (Admin)
type
cmd.exe
then

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy
Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
------------------------------------------------------------------------

PING & tracert tests

We would like to see the results from the following Ping Tests - post back the results in a reply here.

If you cannot access the internet with this PC, then you will need to save/copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
If you do not have another PC
Do you have a phone connected to the internet - can you photograph the result and post the photo/image in a reply

For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
Latest version of windows 10 , choose Windows PowerShell (Admin)
Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin) or Windows PowerShell (Admin)
Now type CMD
Now press Enter

For windows version, XP, Vista, W7
Hold the Windows key and press R
Now type CMD
Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen​

Now
In the command prompt window that opens, copy/paste or type the following command:

echo > 0.txt & PING 192.168.x.x >> 0.txt & PING 98.138.253.109 >> 0.txt & PING google.com >> 0.txt & tracert google.com >> 0.txt & echo [/php] >> 0.txt & 0.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------
 

thegneeiam

Thread Starter
Joined
Feb 19, 2018
Messages
14
Thanks so much for the reply, unfortunately tech savvy I am not so to be honest I dont understand a thing. I am now only able to use my phone so not sure where to start on my laptop, sad but true.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
no live chat, all support has to be on the forum

OK as i said - quite a lot of info there

lets first start

are you able to follow and do the TCP/IP part ONLY

what windows version are you running ?
 

thegneeiam

Thread Starter
Joined
Feb 19, 2018
Messages
14
Ok so I am running Windows 7 where would I go for the TCP... Part? Do I have to be plugged into the the router?
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
no , dont need to be connected to anything

on windows 7

Hold the Windows key and press R
Now type CMD
Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

Note: Type only the text in bold and red for the following commands.

  • Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter
  • Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter
  • Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
 

thegneeiam

Thread Starter
Joined
Feb 19, 2018
Messages
14
Just tried connecting directly to the router and still the DNS server not responding messages so I am gonna do what you said right now
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,487
not usual with windows 7

are you sure your on windows 7

Resetting , failed. - This error will occur with windows 10 , so ignore.
Access is denied. - This error will occur with windows 8 and windows 10 , so ignore.

do all three and reboot anyway
 
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