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WiFi connection problem

Discussion in 'Web & Email' started by thegneeiam, Feb 19, 2018.

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  1. thegneeiam

    thegneeiam Thread Starter

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    Hello there, hopefully someone can help me out it’s my first time using this platform.
    Ok so my roommate decided to change internet providers so we got a new router. Tired to connect to the router with great difficulty on my laptop.
    My cell phone is connected to the WiFi and everything is pretty good but on my laptop all bars seem full but still can’t connect to the net even if it says connected. I tried windows network diagnostics and the problem found is the DNS server isn’t responding, what exactly does that mean?
     
  2. etaf

    etaf Moderator

    Joined:
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    Wayne
    on the laptop you would need to do an ipconfig /all
    and then use the default gateway number in the PING set of commands

    I'll post it all here and then we go step by step

    DNS is the domain name server
    when you put into a browser www.bbc.co.uk
    it has to look up an IP address - the internet works on numbers
    so that look up is DNS

    sometimes a tcp/ip reset will work
    try that -

    following will be quite a lot of info

    first tcp/ip reset

    if that does not fix
    then Ipconfig /all
    and then a ping

    Lets try doing a tcp/ip reset and see if that resolves your issue

    TCP/IP stack repair options for use with Vista, Windows 7, Windows 8/8.1 and Windows 10


    For Windows 8 or Windows 10
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    Use Windows + X Keys together and choose Command Prompt (Admin) or Windows PowerShell (Admin) from the list.
    Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin) or Windows PowerShell (Admin)

    For windows Vista or Windows 7
    Hold the Windows key and press R
    Now type CMD
    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​
    In the command prompt window that opens, type the following commands:

    Note: Type only the text in bold and red for the following commands.

    If you used Windows PowerShell (Admin)
    type CMD.EXE

    • Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter
    • Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter
    • Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
    ReStart (reboot) the machine.

    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator - as requested above
    Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen )​
    Please note and post back - if you receive the following message :-
    Resetting , failed. - This error will occur with windows 10 , so ignore.
    Access is denied. - This error will occur with windows 8 and windows 10 , so ignore.
    But running TCP/IP reset still can resolve issues , even with the above errors.

    please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste​

    Details also here
    http://support.microsoft.com/kb/299357
    also the link has a Microsoft download Fix it , which will do the above for you

    ------------------------------------------------------------------------
    vv
     
  3. etaf

    etaf Moderator

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    First Name:
    Wayne
    ------------------------------------------------------------------------
    ipconfig /all


    We would like to see the results from an ipconfig /all - Please post back the results in a reply here.

    If you cannot access the internet with this PC
    You will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
    If you do not have another PC
    Do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries​

    For Windows 8 or Windows 10
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
    Latest version of windows 10 , choose Windows PowerShell (Admin)
    Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin) or Windows PowerShell (Admin)

    For windows version, XP, Vista, W7
    Hold the Windows key and press R
    Now type CMD
    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

    In the command prompt window that opens, type the following command:

    If using Windows PowerShell (Admin)
    type
    cmd.exe
    then

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
     
  4. etaf

    etaf Moderator

    Joined:
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    First Name:
    Wayne
    ------------------------------------------------------------------------

    PING & tracert tests

    We would like to see the results from the following Ping Tests - post back the results in a reply here.

    If you cannot access the internet with this PC, then you will need to save/copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
    If you do not have another PC
    Do you have a phone connected to the internet - can you photograph the result and post the photo/image in a reply

    For Windows 8 or Windows 10
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
    Latest version of windows 10 , choose Windows PowerShell (Admin)
    Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin) or Windows PowerShell (Admin)
    Now type CMD
    Now press Enter

    For windows version, XP, Vista, W7
    Hold the Windows key and press R
    Now type CMD
    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen​

    Now
    In the command prompt window that opens, copy/paste or type the following command:

    echo > 0.txt & PING 192.168.x.x >> 0.txt & PING 98.138.253.109 >> 0.txt & PING google.com >> 0.txt & tracert google.com >> 0.txt & echo [/php] >> 0.txt & 0.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
     
  5. thegneeiam

    thegneeiam Thread Starter

    Joined:
    Feb 19, 2018
    Messages:
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    Thanks so much for the reply, unfortunately tech savvy I am not so to be honest I dont understand a thing. I am now only able to use my phone so not sure where to start on my laptop, sad but true.
     
  6. thegneeiam

    thegneeiam Thread Starter

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    Feb 19, 2018
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    Is there any live chat I can use to guide me through the steps?
     
  7. etaf

    etaf Moderator

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    First Name:
    Wayne
    no live chat, all support has to be on the forum

    OK as i said - quite a lot of info there

    lets first start

    are you able to follow and do the TCP/IP part ONLY

    what windows version are you running ?
     
  8. thegneeiam

    thegneeiam Thread Starter

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    Ok so I am running Windows 7 where would I go for the TCP... Part? Do I have to be plugged into the the router?
     
  9. etaf

    etaf Moderator

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    no , dont need to be connected to anything

    on windows 7

    Hold the Windows key and press R
    Now type CMD
    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    Note: Type only the text in bold and red for the following commands.

    • Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter
    • Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter
    • Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
     
  10. thegneeiam

    thegneeiam Thread Starter

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    Just tried connecting directly to the router and still the DNS server not responding messages so I am gonna do what you said right now
     
  11. etaf

    etaf Moderator

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    ??
    what was you connected to when you had the error
     
  12. thegneeiam

    thegneeiam Thread Starter

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    When I type in the second command it says resetting interface failed
     
  13. etaf

    etaf Moderator

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    Wayne
    not usual with windows 7

    are you sure your on windows 7

    Resetting , failed. - This error will occur with windows 10 , so ignore.
    Access is denied. - This error will occur with windows 8 and windows 10 , so ignore.

    do all three and reboot anyway
     
  14. thegneeiam

    thegneeiam Thread Starter

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    Feb 19, 2018
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    That's what I get
     

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  15. etaf

    etaf Moderator

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