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Wifi for my mom

892 views 5 replies 6 participants last post by  billmcct 
#1 ·
My sister bought my mother a laptop for her birthday the brand is thompson and its a windows 10 computer. There is no wifi symbol at all on her laptop. Its a world with lines through it, when its clicked on network and settings pops up and airplane mode... in the network and settings menu. It dosent say connect to wifi or open networks or have the wifi symbol or even the connection bars.... Im in flordia and my mothers in ky please help asap. Thanks 🙏🏾
 
#2 ·
Hello! Unfortunately I do not know the Thompson brand so this will be a little tricky.

The first thing I would suggest is to check Device Manager to ensure that the wireless adapter is showing in the list under Network Adapters:

Font Rectangle Number Circle Screenshot


Some adapters may not have the word wireless in it, but it should have the 802.11 part. Check Other Devices as well for anything that may say Network Card or Communications Device.

Are you able to get the model number of this machine so I can see if I can get any technical specs on it?
 
#3 · (Edited)
Since I never heard of Thomson brand computers, I went looking. I think it is spelled without a P; correct me if I am wrong.
The ratings for that are not good.
https://www.bestbuy.com/site/review...tel-celeron-4gb-memory-64gb-emmc-gold/6421839

How large is the screen? About 10" or 14"? Once I have an idea of the model, I will see if there is a key combo to turn on wifi.

I think I might have found a support site
https://www.mythomson.com/us_en/
at least it shows some laptops. There are so many Thomson companies. RCA/Thomson, Thomson-Reuters and plain old Thomson which apparently makes lots of items.

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links for me so I don't have to search again
Neo 14 https://www.mythomson.com/us_en/computers-155-us-en/notebook-157-us-en/neo-14-intel-core-4206
NeoX 13 https://www.mythomson.com/us_en/computers-155-us-en/notebook-157-us-en/neox-13-intel-core-4215
Neo 10 https://www.mythomson.com/us_en/computers-155-us-en/notebook-157-us-en/neo-10-intel-atom-1939

NeoY 12 leads to a 404 error

More shown here https://www.mythomson.com/us_en/computers-155-us-en/notebook-157-us-en
 
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