1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Wifi internet coneection issues.

Discussion in 'Windows 7' started by roughjoker, Jan 3, 2015.

Thread Status:
Not open for further replies.
Advertisement
  1. roughjoker

    roughjoker Thread Starter

    Joined:
    Jan 3, 2015
    Messages:
    2
    Initially had issues with my Sky router dropping internet connection. I replaced all microfilters, cables and moved router onto master socket even changed wirless channel even though that shouldn’t have affected the router’s internet connection. Eventually they sent an engineer out who again changed all the microfilters, cables and then the master socket. Eventually he removed the router and replaced with the latest Sky Hub.


    Now I have an all new problem!!! All seemed to be working hunky dory but then after a day the my laptop wouldn’t connect to the internet. On the very rare occasion it would work for 5 minute. It was connected to the Sky Hub with a strong signal and the hub was connected to the internet fine. All other devices - 2 x iPhones, 1 x iPod, 1 x Hudl tablet, Sky+ HD wireless adapter all have a internet connection but by laptop doesn’t. I have tried different browsers but not working with Firefox or Intenet Explorer.
    I can only connect to the internet using an ethernet cable.


    I am running with Dell Inspiron, Sky Hub (Black), Windows 7, Norton Internet Security.


    I have tried the following things in an attempt to solve the issue:


    • Reset NIS firewall defaults. Attempted connection with the firewall turned off completely.

    • Windows updates are fully upto date and installed.

    • Wireless network adapter device driver is upto date.

    • Changed wireless channel on new hub to 6 as this was the least populated out of 1,6 or 11.

    • Added pc to trusted access list on wireless settings

    • Deleted and recreated wireless profile.
    I have used Intel wireless diagnostics and the ping test usually shows “No response: default gateway, DHCP Server” I have just ran it to attach an image of the results on here and I have had the attached 3 diagnostic results for the Ping Test within 5 minutes.

    I have also pasted below the results of the IPCONFIG /ALL for reference.


    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Roughjoker>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : XXXXXXX-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Home

    Wireless LAN adapter Wireless Network Connection 3:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
    Physical Address. . . . . . . . . : BC-77-37-5D-D6-59
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : BC-77-37-5D-D6-59
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
    Physical Address. . . . . . . . . : BC-77-37-5D-D6-58
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::6855:3c08:25e1:e535%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 03 January 2015 08:46:27
    Lease Expires . . . . . . . . . . : 04 January 2015 09:09:13
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 364672823
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-79-02-BF-78-2B-CB-F7-50-F5

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 78-2B-CB-F7-50-F5
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::28c9:5a44:2d56:13d4%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.7(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 03 January 2015 08:46:14
    Lease Expires . . . . . . . . . . : 04 January 2015 09:45:20
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 293088203
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-79-02-BF-78-2B-CB-F7-50-F5

    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : BC-77-37-5D-D6-5C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.Home:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : Home
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 54:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:4c7:1b9b:fd22:d80b(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::4c7:1b9b:fd22:d80b%64(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{443ECBE7-5041-4F7E-A33B-F4E65B9BE84D}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{9B299125-0CF6-4D57-9606-FD17969E36C6}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{C545C075-CFD0-4957-BC0E-A30BDA151BDB}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Roughjoker>

    What can I do to restore a wifi internet connection on my laptop?

    Thanks for your help.
     

    Attached Files:

  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,581
    First Name:
    Terry
    Uninstall Norton and run Symantec's Norton Removal Tool. You can reinstall it if desired after testing.
     
  3. roughjoker

    roughjoker Thread Starter

    Joined:
    Jan 3, 2015
    Messages:
    2
    Thanks for the reply TerryNet.

    I've uninstalled NIS and also ran Norton Removal Tool. Still no joy though unfortunately.

    Any other suggestions?

    Thanks
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,581
    First Name:
    Terry
    Try this next ...

    TCP/IP stack repair options for use with Vista through 10.

    Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt. [For Windows 8 thru 10: <Windows Logo> + x - Command Prompt(Admin)]

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine after all three commands; no need to boot after the 1st and 2nd.


    If still no go try the latest wireless driver from the laptop manufacturer's web site, and if that doesn't work try the driver directly from Intel's web site.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1140472

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice