1. Please provide the make and full model of the computer if branded
2. Also please send the results of this - run the program and copy and paste the information in the white box
https://static.techguy.org/download/SysInfo.exe
it is our system information utility
3. You do not say which OS but presuming it is windows open a cmd prompt
and type
ipconfig /all
press enter and then when the results appear in the cmd window
right click the top bar of the window
click edit and then select all
right click the top bar again
click edit and copy and paste to your reply
4. Please also confirm if the adapter is inside the computer be it integrated wireless on a chip on the board or a card OR is it a plug in USB adapter
If the latter confirm the make and full model please
Lenovo Z50
Tech Support Guy System Info Utility version 1.0.0.4
OS Version:
Processor: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz, Intel64 Family 6 Model 69 Stepping 1
Processor Count: 4
RAM: 8084 Mb
Graphics Card: Intel(R) HD Graphics Family, 1024 Mb
Hard Drives: C: 464 GB (313 GB Free);
Motherboard: LENOVO, Lancer 5A5
Antivirus: Avira Antivirus, Enabled and Updated
Microsoft Windows [Version 10.0.17134.285]
(c) 2018 Microsoft Corporation. All rights reserved.
C:\Users\Dan>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : DESKTOP-QS3L4IM
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cable.rcn.com
Ethernet adapter Ethernet:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.rcn.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 28-D3-44-C4-0C-EA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Local Area Connection* 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 30-3A-64-8A-C6-AA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Local Area Connection* 3:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 32-3A-64-8A-C6-A9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Ethernet 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-6E-99-9A-47
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . : cable.rcn.com
Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 3160
Physical Address. . . . . . . . . : 30-3A-64-8C-D6-A9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e621:dcef:aef6:ac5e%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.256(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, September 20, 2018 8:56:14 AM
Lease Expires . . . . . . . . . . : Thursday, September 20, 2018 9:56:11 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 53492324
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-A9-B6-91-28-D2-44-C3-0C-EA
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Integrated wireless adapter