Solved WiFi Keeps Getting Disabled

[alan222]

My WiFi connection keeps getting disabled. I have already adjusted the power setting to make sure wireless adapter down not get turned off. I have also made sure the computer is not going to sleep when plugged in.

But WiFi is still getting disabled. Any advice on how to fix this problem?

 

[Macboatmaster]

1. Please provide the make and full model of the computer if branded

2. Also please send the results of this - run the program and copy and paste the information in the white box
https://static.techguy.org/download/SysInfo.exe
it is our system information utility

3. You do not say which OS but presuming it is windows open a cmd prompt
and type
ipconfig /all

press enter and then when the results appear in the cmd window
right click the top bar of the window
click edit and then select all
right click the top bar again
click edit and copy and paste to your reply

4. Please also confirm if the adapter is inside the computer be it integrated wireless on a chip on the board or a card OR is it a plug in USB adapter
If the latter confirm the make and full model please

 

[TerryNet]

Also, exactly where and how do you re-enable the connection?

 

[alan222]

1. Please provide the make and full model of the computer if branded

2. Also please send the results of this - run the program and copy and paste the information in the white box
https://static.techguy.org/download/SysInfo.exe
it is our system information utility

3. You do not say which OS but presuming it is windows open a cmd prompt
and type
ipconfig /all

press enter and then when the results appear in the cmd window
right click the top bar of the window
click edit and then select all
right click the top bar again
click edit and copy and paste to your reply

4. Please also confirm if the adapter is inside the computer be it integrated wireless on a chip on the board or a card OR is it a plug in USB adapter
If the latter confirm the make and full model please

Lenovo Z50

Tech Support Guy System Info Utility version 1.0.0.4

OS Version:

Processor: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz, Intel64 Family 6 Model 69 Stepping 1

Processor Count: 4

RAM: 8084 Mb

Graphics Card: Intel(R) HD Graphics Family, 1024 Mb

Hard Drives: C: 464 GB (313 GB Free);

Motherboard: LENOVO, Lancer 5A5

Antivirus: Avira Antivirus, Enabled and Updated

Microsoft Windows [Version 10.0.17134.285]

(c) 2018 Microsoft Corporation. All rights reserved.


C:\Users\Dan>ipconfig /all


Windows IP Configuration


Host Name . . . . . . . . . . . . : DESKTOP-QS3L4IM

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : cable.rcn.com


Ethernet adapter Ethernet:


Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . : cable.rcn.com

Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

Physical Address. . . . . . . . . : 28-D3-44-C4-0C-EA

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes


Wireless LAN adapter Local Area Connection* 2:


Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter

Physical Address. . . . . . . . . : 30-3A-64-8A-C6-AA

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes


Wireless LAN adapter Local Area Connection* 3:


Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2

Physical Address. . . . . . . . . : 32-3A-64-8A-C6-A9

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes


Ethernet adapter Ethernet 2:


Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : TAP-Windows Adapter V9

Physical Address. . . . . . . . . : 00-FF-6E-99-9A-47

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes


Wireless LAN adapter Wi-Fi:


Connection-specific DNS Suffix . : cable.rcn.com

Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 3160

Physical Address. . . . . . . . . : 30-3A-64-8C-D6-A9

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::e621:dcef:aef6:ac5e%15(Preferred)

IPv4 Address. . . . . . . . . . . : 192.168.0.256(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Lease Obtained. . . . . . . . . . : Thursday, September 20, 2018 8:56:14 AM

Lease Expires . . . . . . . . . . : Thursday, September 20, 2018 9:56:11 AM

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DHCPv6 IAID . . . . . . . . . . . : 53492324

DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-A9-B6-91-28-D2-44-C3-0C-EA

DNS Servers . . . . . . . . . . . : 192.168.0.1

NetBIOS over Tcpip. . . . . . . . : Enabled

Integrated wireless adapter

 

[alan222]

Also, exactly where and how do you re-enable the connection?

I re-enable the connection by disconnecting and then reconnecting the WiFi.

 

[Couriant]

DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.256(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0

Well that's not good. Did you change this before posting? If not then there is a problem

 

[Macboatmaster]

My colleague Couriant will advise you as he is an expert on these issues when compared with me
I was just about post on the same theme

IPv4 Address. . . . . . . . . . . : 192.168.0.256(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Lease Obtained. . . . . . . . . . : Thursday, September 20, 2018 8:56:14 AM

Lease Expires . . . . . . . . . . : Thursday, September 20, 2018 9:56:11 AM

as I may be wrong but I suspected the lease time is too short

 

[alan222]

DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.256(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0

Well that's not good. Did you change this before posting? If not then there is a problem

yes, I chanaged it... in all honesty, I just wasn't sure if all this info should be posted on a public, anonymous website.

 

[Couriant]

OK! Phew! For this particular information you can show this as this is known as a private IP but everyone has it. What is the correct IP?
As to the lease time, 1 hour is fine.

 

[alan222]

OK! Phew! For this particular information you can show this as this is known as a private IP but everyone has it. What is the correct IP?
As to the lease time, 1 hour is fine.

209.122.248.44

 

[Couriant]

That is from the IPCONFIG command?
.

 

[alan222]

That is from the IPCONFIG command?
.

I'll post the whole thing again (thanks):

Microsoft Windows [Version 10.0.17134.285]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\Dan>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-QS3L4IM
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cable.rcn.com

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cable.rcn.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 28-D2-44-C3-0C-EA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 30-3A-64-8A-C6-AA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 32-3A-64-8A-C6-A9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Windows Adapter V9
Physical Address. . . . . . . . . : 00-FF-6E-99-9A-47
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : cable.rcn.com
Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 3160
Physical Address. . . . . . . . . : 30-3A-64-8A-C6-A9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e531:dcef:adf5:ac5e%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.137(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, September 20, 2018 8:56:14 AM
Lease Expires . . . . . . . . . . : Thursday, September 20, 2018 11:46:55 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 53492324
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-A9-B6-91-28-D2-44-C3-0C-EA
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

 

[Couriant]

OK. So I am clear on the terminology being used here.

Your wireless connection does not work because the adapter is showing it's disabled? As in if you go to the Network Connections and it shows Disabled?
Or do you mean that your computer shows is connected to the wireless connection but when you go online, you are not able to go anywhere?

 

[TerryNet]

So I am clear on the terminology being used here.

Well, I'm certainly NOT clear. alan222 said that he "re-enable the connection by disconnecting ...". I still don't really understand what a disabled connection means, and now I also do not know how something that is disabled can be disconnected. ???

If you have ICS (internet connection service) enabled but aren't really using it I suggest disabling it to see if your issue disappears.

 

[alan222]

OK. So I am clear on the terminology being used here.

Your wireless connection does not work because the adapter is showing it's disabled? As in if you go to the Network Connections and it shows Disabled?
Or do you mean that your computer shows is connected to the wireless connection but when you go online, you are not able to go anywhere?

Under network connection, it says “WiFi Disabled.”

Under network status, it says “your device Is connected” but “no internet access.”

If I want to reconnect WiFi, I have to “disconnect” from my WiFi network, and then “connect” again, and then the WiFi works fine again.