1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved WiFi Keeps Getting Disabled

Discussion in 'Networking' started by alan222, Sep 19, 2018.

Thread Status:
Not open for further replies.
Advertisement
  1. alan222

    alan222 Thread Starter

    Joined:
    Dec 8, 2013
    Messages:
    51
    My WiFi connection keeps getting disabled. I have already adjusted the power setting to make sure wireless adapter down not get turned off. I have also made sure the computer is not going to sleep when plugged in.

    But WiFi is still getting disabled. Any advice on how to fix this problem?
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,299
    1. Please provide the make and full model of the computer if branded

    2. Also please send the results of this - run the program and copy and paste the information in the white box
    https://static.techguy.org/download/SysInfo.exe
    it is our system information utility

    3. You do not say which OS but presuming it is windows open a cmd prompt
    and type
    ipconfig /all

    press enter and then when the results appear in the cmd window
    right click the top bar of the window
    click edit and then select all
    right click the top bar again
    click edit and copy and paste to your reply

    4. Please also confirm if the adapter is inside the computer be it integrated wireless on a chip on the board or a card OR is it a plug in USB adapter
    If the latter confirm the make and full model please
     
  3. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,612
    First Name:
    Terry
    Also, exactly where and how do you re-enable the connection?
     
  4. alan222

    alan222 Thread Starter

    Joined:
    Dec 8, 2013
    Messages:
    51
    Lenovo Z50

    Tech Support Guy System Info Utility version 1.0.0.4

    OS Version:

    Processor: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz, Intel64 Family 6 Model 69 Stepping 1

    Processor Count: 4

    RAM: 8084 Mb

    Graphics Card: Intel(R) HD Graphics Family, 1024 Mb

    Hard Drives: C: 464 GB (313 GB Free);

    Motherboard: LENOVO, Lancer 5A5

    Antivirus: Avira Antivirus, Enabled and Updated

    Microsoft Windows [Version 10.0.17134.285]

    (c) 2018 Microsoft Corporation. All rights reserved.


    C:\Users\Dan>ipconfig /all


    Windows IP Configuration


    Host Name . . . . . . . . . . . . : DESKTOP-QS3L4IM

    Primary Dns Suffix . . . . . . . :

    Node Type . . . . . . . . . . . . : Hybrid

    IP Routing Enabled. . . . . . . . : No

    WINS Proxy Enabled. . . . . . . . : No

    DNS Suffix Search List. . . . . . : cable.rcn.com


    Ethernet adapter Ethernet:


    Media State . . . . . . . . . . . : Media disconnected

    Connection-specific DNS Suffix . : cable.rcn.com

    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

    Physical Address. . . . . . . . . : 28-D3-44-C4-0C-EA

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes


    Wireless LAN adapter Local Area Connection* 2:


    Media State . . . . . . . . . . . : Media disconnected

    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter

    Physical Address. . . . . . . . . : 30-3A-64-8A-C6-AA

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes


    Wireless LAN adapter Local Area Connection* 3:


    Media State . . . . . . . . . . . : Media disconnected

    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2

    Physical Address. . . . . . . . . : 32-3A-64-8A-C6-A9

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes


    Ethernet adapter Ethernet 2:


    Media State . . . . . . . . . . . : Media disconnected

    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : TAP-Windows Adapter V9

    Physical Address. . . . . . . . . : 00-FF-6E-99-9A-47

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes


    Wireless LAN adapter Wi-Fi:


    Connection-specific DNS Suffix . : cable.rcn.com

    Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 3160

    Physical Address. . . . . . . . . : 30-3A-64-8C-D6-A9

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    Link-local IPv6 Address . . . . . : fe80::e621:dcef:aef6:ac5e%15(Preferred)

    IPv4 Address. . . . . . . . . . . : 192.168.0.256(Preferred)

    Subnet Mask . . . . . . . . . . . : 255.255.255.0

    Lease Obtained. . . . . . . . . . : Thursday, September 20, 2018 8:56:14 AM

    Lease Expires . . . . . . . . . . : Thursday, September 20, 2018 9:56:11 AM

    Default Gateway . . . . . . . . . : 192.168.0.1

    DHCP Server . . . . . . . . . . . : 192.168.0.1

    DHCPv6 IAID . . . . . . . . . . . : 53492324

    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-A9-B6-91-28-D2-44-C3-0C-EA

    DNS Servers . . . . . . . . . . . : 192.168.0.1

    NetBIOS over Tcpip. . . . . . . . : Enabled

    Integrated wireless adapter
     
  5. alan222

    alan222 Thread Starter

    Joined:
    Dec 8, 2013
    Messages:
    51
    I re-enable the connection by disconnecting and then reconnecting the WiFi.
     
  6. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,680
    First Name:
    James
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.0.256(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0

    Well that's not good. Did you change this before posting? If not then there is a problem
     
  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,299
    My colleague Couriant will advise you as he is an expert on these issues when compared with me
    I was just about post on the same theme

    as I may be wrong but I suspected the lease time is too short
     
  8. alan222

    alan222 Thread Starter

    Joined:
    Dec 8, 2013
    Messages:
    51
    yes, I chanaged it... in all honesty, I just wasn't sure if all this info should be posted on a public, anonymous website.
     
  9. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,680
    First Name:
    James
    OK! Phew! For this particular information you can show this as this is known as a private IP but everyone has it. What is the correct IP?
    As to the lease time, 1 hour is fine.
     
  10. alan222

    alan222 Thread Starter

    Joined:
    Dec 8, 2013
    Messages:
    51
    209.122.248.44
     
  11. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,680
    First Name:
    James
    That is from the IPCONFIG command?
    .
     
  12. alan222

    alan222 Thread Starter

    Joined:
    Dec 8, 2013
    Messages:
    51
    I'll post the whole thing again (thanks):

    Microsoft Windows [Version 10.0.17134.285]
    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\Users\Dan>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : DESKTOP-QS3L4IM
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : cable.rcn.com

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : cable.rcn.com
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 28-D2-44-C3-0C-EA
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 30-3A-64-8A-C6-AA
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 3:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
    Physical Address. . . . . . . . . : 32-3A-64-8A-C6-A9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : TAP-Windows Adapter V9
    Physical Address. . . . . . . . . : 00-FF-6E-99-9A-47
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . : cable.rcn.com
    Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 3160
    Physical Address. . . . . . . . . : 30-3A-64-8A-C6-A9
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::e531:dcef:adf5:ac5e%15(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.137(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, September 20, 2018 8:56:14 AM
    Lease Expires . . . . . . . . . . : Thursday, September 20, 2018 11:46:55 AM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 53492324
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-A9-B6-91-28-D2-44-C3-0C-EA
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
     
  13. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,680
    First Name:
    James
    OK. So I am clear on the terminology being used here.

    Your wireless connection does not work because the adapter is showing it's disabled? As in if you go to the Network Connections and it shows Disabled?
    Or do you mean that your computer shows is connected to the wireless connection but when you go online, you are not able to go anywhere?
     
  14. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,612
    First Name:
    Terry
    Well, I'm certainly NOT clear. alan222 said that he "re-enable the connection by disconnecting ...". I still don't really understand what a disabled connection means, and now I also do not know how something that is disabled can be disconnected. ???

    If you have ICS (internet connection service) enabled but aren't really using it I suggest disabling it to see if your issue disappears.
     
  15. alan222

    alan222 Thread Starter

    Joined:
    Dec 8, 2013
    Messages:
    51
    Under network connection, it says “WiFi Disabled.”

    Under network status, it says “your device Is connected” but “no internet access.”

    If I want to reconnect WiFi, I have to “disconnect” from my WiFi network, and then “connect” again, and then the WiFi works fine again.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1216789

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice