1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

WiFi missing windows 10

Discussion in 'Windows 10' started by Natt2407, Feb 10, 2020.

Thread Status:
Not open for further replies.
Advertisement
  1. Natt2407

    Natt2407 Thread Starter

    Joined:
    Feb 10, 2020
    Messages:
    15
    Hi I really need some help with this issue it’s actually driving me mad haha..

    So a few months ago I was using my laptop no issues I moved downstairs opened up my laptop and WiFi had been wiped from it completely not in the network/connection adapters just gone... I’ve tried a lot of suggestions I’ve found online and nothing seems to make it work.. it just won’t come back..

    I’ve even tried getting drivers redownloaded through my phone as a hotspot.. they didn’t work...
    my laptop is old but has never had an issue before..

    Has anyone else encountered this with their laptop?.. how can I get it back? My only adapters are Bluetooth and Ethernet(I don’t have a cable) it even has the dial up option but not wifi..

    TIA 522E98DE-0DB0-4BFF-AFCF-E4178355819D.png 1E19FC82-C124-43AC-853E-40024B4A1C20.png
     
  2. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
    13,229
    First Name:
    Allan
  3. Natt2407

    Natt2407 Thread Starter

    Joined:
    Feb 10, 2020
    Messages:
    15
    86B62AAD-C5BA-498F-B0E8-8A59F75668BF.jpeg This might sound really silly but how do I run that on the laptop with no internet?
    Make is Dell and I also don’t know how to find the model
     
  4. Natt2407

    Natt2407 Thread Starter

    Joined:
    Feb 10, 2020
    Messages:
    15
    Tech Support Guy System Info Utility version 1.0.0.9
    OS Version: Microsoft Windows 10 Pro, 64 bit, Build 18362, Installed 20200125142126.000000+000
    Processor: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz, Intel64 Family 6 Model 42 Stepping 7, CPU Count: 4
    Total Physical RAM: 3 GB
    Graphics Card: Intel(R) HD Graphics 3000, 1299 MB
    Hard Drives: C: 232 GB (164 GB Free);
    Motherboard: Dell Inc. 03PH4G, ver A01, s/n /DPTC6S1/CN7590024I00F3/
    System: Dell Inc., ver DELL - 6222004, s/n DPTC6S1
    Antivirus: Windows Defender, Enabled and Updated
     
  5. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
    13,229
    First Name:
    Allan
  6. Natt2407

    Natt2407 Thread Starter

    Joined:
    Feb 10, 2020
    Messages:
    15
    I linked it up to my phone so its slow but better than nothing... im trying that link now i will let you know.. thanks
     
  7. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
    13,229
    First Name:
    Allan
    Good luck !
     
  8. Couriant

    Couriant Trusted Advisor Spam Fighter

    Joined:
    Mar 26, 2002
    Messages:
    35,088
    First Name:
    James
    Your issue is that your computer is not recognizing the wireless adapter. Check Device Manager to make sure it's listed here, or as Other Device > Network Adapter. If it's not listed here at all, then the wireless card is either not connected, or it died.

    https://downloads.dell.com/manuals/...aptop/latitude-e5520_owner's manual_en-us.pdf here is the manual and on Page 33 is the directions on how to check the wireless card, however according to the manual, there should be a screw bolting the card down.

    So with that said, if it's not in Device Manager under Network Adapters or Other Adapters, then the card is dead and the best solution is to by a USB wireless dongle.

    Side Note: The wireless card only has drivers up to Windows 8. Intel does not have any drivers on their site so you may be out of luck and purchasing wireless USB adapter would be the quickest resolution.
     
  9. Natt2407

    Natt2407 Thread Starter

    Joined:
    Feb 10, 2020
    Messages:
    15
    Okay the download didnt work unfortunately... it went through everything but said it cant be installed on my system or something

    Also i have got my wifi to work briefly since this all started the longest i got it to last was 48 hours then it went again when i put my computer to sleep.. would that still mean the card died?

    thanks
     
  10. Natt2407

    Natt2407 Thread Starter

    Joined:
    Feb 10, 2020
    Messages:
    15
    Is it there?
     

    Attached Files:

  11. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
    13,229
    First Name:
    Allan
    Try right-clicking on the download
    > Properties > Compatibility tab > tick 'Run this in ...' box and select Windows 8, also tick 'Run this program as administrator' box > Ok
    Run the downloaded exe file again
     
  12. Natt2407

    Natt2407 Thread Starter

    Joined:
    Feb 10, 2020
    Messages:
    15
    it doesnt come up with any of that when i right click it
     
  13. Natt2407

    Natt2407 Thread Starter

    Joined:
    Feb 10, 2020
    Messages:
    15
    nevermind i found what you meant im trying it now
     
  14. Natt2407

    Natt2407 Thread Starter

    Joined:
    Feb 10, 2020
    Messages:
    15
    This is what comes up
     

    Attached Files:

  15. managed

    managed Trusted Advisor Spam Fighter

    Joined:
    May 24, 2003
    Messages:
    13,229
    First Name:
    Allan
    Ok, it was worth a try.

    This is on the webpage I linked to for that driver :-
    So I was hoping that could be your issue.

    Can you run Windows Update via the phone ? Try it if you can, I recall seeing that installing Windows 10 will install a generic driver that works with the N6235 wireless card, which is on the list of supported cards for that driver download, so Windows Update might install it.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1240031

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice