Hi I have a strange issues I’ve never had before, up until just recently my internet has worked just fine, and it still does on every device in the house except my pc (which until recently worked perfectly as well) the issue I’m having is that the SSID does not show up in the list of network connections, all of the networks around my neighborhood do, my phone connects to it, as well as my friends phones, all of a sudden my pc acts as if it doesn’t exist, so I know it’s not a issue with the internet itself, I don’t know if this is because of an update or what but I’ve tried all the troubleshooting online that was suggested (apart from downloading a driver update from the internet through a usb and plugging it in as I don’t have another computer to do so, I am at a loss about what to do, any help is greatly appreciated, thanks Andrew
I tried to roll back my drivers but the option is greyed out so I assume I don't have a backup, I ordered an Ethernet cable online that should be here tomorrow so I will let you know if that worked, greatly appreciate the response!
Would you indicate the type of wireless adapter in your PC/laptop, and also the type of router? In Device Manager do you see the wireless adapter listed and functional, or do you have a yellow question mark on the adapter?
And without needing to be exact, about how many other wireless networks are in range of the PC/laptop you are having trouble with?
Not sure which one is which.. I have a Killer E2200 Gigabit Ethernet Controller and Realtek RTL8192CE Wireless LAN 802.11n PCI-E NIC #3, nothing in device manager shows any type of question or exclamation marks, there are 7 other SSID's in my neighborhood I could connect to (don't have the passwords obviously) the first guy told me to plug in an Ethernet cable and try updating drivers, so I'll try that tomorrow when it arrives, appreciate the help, thanks
Ok so I plugged in an Ethernet cable, says all of my drivers are up to date but windows needed an update so I thought that was the issue... nope it finished updating and it's still the same
The model wireless adapter you listed is only 2.4 GHz, no 5 GHz support. It is possible your router is not broadcasting on 2.4 GHz anymore. That would explain why other devices are still connecting. You could verify that by putting NetSpot on an Android or iPhone and looking at the list of 2.4 GHz SSID's.
What I would try is forcing the OS to forget about known networks, and then manually add the wireless network of your router. Go to Settings, Network & Internet, and then Wi-Fi. Click Manage known networks, and then click the network you are trying to connect to, and click Forget. Then in the same window click Add a new network. Complete the various fields and save. Hopefully that will get you connected again.
Ok so I tried forgetting and adding the network again, didn't work, I'm trying to install an app that shows me the ghz but none have so far I've tried 4 of them, NetSpot requires some connection that I don't understand and likely don't have
That's not gonna work. I lmow I installed it on my laptop and my Android phone and there is nothing like that. Always gotta be something. So that leaves someone with a working laptop that is connected. Just grab it from Windows Store and you should be okay.
As long as the desktop PC has wireless then NetSpot will work. I have the same setup here with two laptops and a powerful desktop for gaming and heavy processing loads, but all are on wireless.
The fact that NetSpot doesn't receive any SSID announcements from your router is the reason you cannot connect. Your desktop PC is not receiving the signal from the router. There are several possible causes. The control channel the router is using is one the wireless adapter cannot use, for whatever the reason. And then there are instances where an adapter simply cannot receive a 2.4 GHz signal because of an incompatibility. I had a smart thermostat that could not receive a Linksys router, but worked flawlessly with an Asus router.
You could spend a lot of time researching this. If your Internet connection is one with high bandwidth, say more than 100 Mbps, you might want to invest in a replacement adapter that supports 5 Ghz. 2.4 GHz can only move so much data while an A, AC and AX connection on 5 GHz move way more data. And it sounds as though your router supports 5 GHz.
Yeah my router might support 5 ghz but that doesn't explain why it worked perfectly for over a year with the same router, I'm starting to think it's a hardware issue and that it's not something solvable on my end unless I replace parts, so I guess I'll just have to use an Ethernet cable from now on, I greatly appreciate the help!
If you follow Terry's suggestion, I recommend this. There are cheaper and smaller adapters. I purchased this for my ancient laptop. Its built-in wifi adapter was getting iffy even with driver updates. Now, this gets 2.4 GHz signal from an wifi extender, and gives me a great connection. (I use my laptop in the basement, extender is on the first floor and the gateway (modem/router combo) is on the second floor where I get the strongest signal from nearest cell tower.)
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