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Wifi not working on desktop

Discussion in 'Networking' started by Kaylee01, Jan 5, 2019.

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  1. Kaylee01

    Kaylee01 Thread Starter

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    Hi, I am using a windows computer and the internet isn’t working. I am connected to the wifi but the internet isn’t working. The internet is working on my phone and all other devices, just not on the desktop computer. I have tried restarting the computer, removing the wifi dongle and putting it back in, disconnecting and reconnecting to the network, running troubleshooting test to which it said “windows can’t communicate with the device or network” once and “could not identify a problem” the second time. I have also tried different search engines and nothing is working. I am unsure what to do now as I need to use the internet on the windows computer!!
    Thanks, Kaylee
     
  2. flavallee

    flavallee Trusted Advisor

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    You didn't provide a description of that external wireless device.
    Have you installed the driver software for it?

    ---------------------------------------------------------------
     
  3. Kaylee01

    Kaylee01 Thread Starter

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    Is the external wireless device the thing which enables the computer to access the wifi? If it is, I have been using it for over a year without any complications. I can provide a description of it when I am back home. Sorry if I misunderstood.
     
  4. flavallee

    flavallee Trusted Advisor

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    You didn't say you've been using that external USB wireless device (WiFi dongle) for over a year, so I assumed it's one you just recently plugged into your desktop.

    Is your desktop able to access the internet with a wired ethernet connection?

    At this point, it's unknown if your desktop has a hardware or software issue.

    ---------------------------------------------------------------
     
  5. Kaylee01

    Kaylee01 Thread Starter

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    I will try connecting the Ethernet wire tomorrow. Hopefully this works. Thank you for your help so far.
     
  6. LeoLui

    LeoLui

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    Try to put it in another USB port
     
  7. Kaylee01

    Kaylee01 Thread Starter

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    I’ve tried :(
     
  8. flavallee

    flavallee Trusted Advisor

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    You're welcome.

    Try using a different USB port, as LeoLui suggested.

    ---------------------------------------------------------------
     
  9. LeoLui

    LeoLui

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    You should check it on friend's computer. Maybe wifi dongle is actually broken.
     
  10. Kaylee01

    Kaylee01 Thread Starter

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    Ok will give this a go. Thanks
     
  11. TerryNet

    TerryNet Moderator

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    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.
    (In Windows 10 you may have to use some other procedure to get a Command Prompt window.)

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    [Press ENTER after the command.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  12. flavallee

    flavallee Trusted Advisor

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    Terry is one of the networking experts here, so I'll leave you with him.
    Good luck. (y)

    --------------------------------------------------------------
     
  13. Kaylee01

    Kaylee01 Thread Starter

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    [Microsoft Windows [Version 10.0.17134.472]
    (c) 2018 Microsoft Corporation. All rights reserved.

    C:\Users\xczv0>
    C:\Users\xczv0>IPCONFIG/ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : DESKTOP-VJ0F6GF
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : BC-5F-F4-55-B6-3D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet 2:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : TAP-NordVPN Windows Adapter V9
    Physical Address. . . . . . . . . : 00-FF-B6-DC-CD-CA
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : fd00::1(Preferred)
    Link-local IPv6 Address . . . . . : fe80::9501:2ebb:9844:ce49%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.8.8.145(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, 5 January 2019 10:38:07 PM
    Lease Expires . . . . . . . . . . : Sunday, 5 January 2020 10:38:06 PM
    Default Gateway . . . . . . . . . :
    DHCP Server . . . . . . . . . . . : 10.8.8.254
    DHCPv6 IAID . . . . . . . . . . . : 486604726
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-80-3B-CA-BC-5F-F4-55-B6-3D
    DNS Servers . . . . . . . . . . . : 54.146.133.175
    35.168.80.252
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Belkin USB Wireless Adaptor
    Physical Address. . . . . . . . . : 94-10-3E-B4-FE-8B
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::3928:92c2:5e3e:e1cd%9(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.8(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, 5 January 2019 10:53:38 PM
    Lease Expires . . . . . . . . . . : Monday, 7 January 2019 10:53:38 AM
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 362025022
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-80-3B-CA-BC-5F-F4-55-B6-3D
    DNS Servers . . . . . . . . . . . : 54.146.133.175
    35.168.80.252
    NetBIOS over Tcpip. . . . . . . . : Enabled

    C:\Users\xczv0>
     
  14. TerryNet

    TerryNet Moderator

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    You appear to be using a VPN or a proxy service that falsely claims to be a VPN.

    My first suspicion is that the Wi-Fi is working fine but that VPN or proxy is blocking.
     
  15. Kaylee01

    Kaylee01 Thread Starter

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    Yes, I use NordVPN for accessing American Netflix and downloading things and it has been working great for the last year. I have never had an issue with the wifi while having NordVPN installed or running. Why is it causing an issue now? Also, how would I go about fixing my problem and still be able to use VPN. I really really appreciate your help with all of this!!!
     
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