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WiFi Problems

Discussion in 'Networking' started by Gagejohnson19, Feb 21, 2019.

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  1. Gagejohnson19

    Gagejohnson19 Thread Starter

    Joined:
    Feb 21, 2019
    Messages:
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    I’m not a really tech savvy person so I could use some help with this... I switched to Viasat WiFi several months ago and it worked decent most of the time, but about a month ago we had someone move the router to a different spot in our house in hopes that the WiFi would be better. Ever since they moved the router the WiFi has worked for half of my devices and won’t work for the other half..for example on my computer it says “no internet, secured” but for my smart TV it works great. Does anyone know what my problem might be? Also, the guy that put my WiFi in says that we do not have a router anymore and just a modem...But he didn’t move the modem..just our old router. (We have a Viasat gateway router if that helps anything)
     
  2. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    17,978
    First Name:
    Liz
    Viasat is internet through Satellite.
    Your device is a Gateway which means it is a modem and router combined.
    The other router has to be set to bridge mode for it to work. I suspect it is not and that's why 1/2 your devices can't get on. The ones that can are probably closer to the gateway device and get a good signal.

    You either get the old router in bridge mode or buy a signal repeater.
    https://www.repeaterstore.com/pages/wifi-booster-repeater-extender-differences
     
  3. Gagejohnson19

    Gagejohnson19 Thread Starter

    Joined:
    Feb 21, 2019
    Messages:
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    Ok, thanks!..I’ll try this and see how it works.
     
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