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Wifi troubles

Discussion in 'Networking' started by Robinsongarr, Jun 29, 2012.

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  1. Robinsongarr

    Robinsongarr Thread Starter

    Joined:
    Jun 29, 2012
    Messages:
    1
    While using wifi, the Internet randomly cuts out and I get a server not found message, it's not the router because I bought a new one and I get the same problem. When I use an Ethernet cord plugged into the modem I dont have any problems, but if I use an ethernet cord plugged into the router, I still have problems connecting to the Internet. I'm pretty sure the problem Is with the modem but I have no idea why it randomly works and doesn't work. And don't tell me to just use the Ethernet cord, it's 2012 and I want my damn wifi to work. Any suggestions would be great (y)
     
  2. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,931
    can you do a powercycle
    also post an ipconfig /all - when connected to the modem directly
    do a powercycle and then connect to the router and post an ipconfig /all

    whats the status of all the lights on the modem and the router when router connected

    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------
    ------------------------------------------------------------------------

    How to power cycle

    “power cycle” process to reboot or reset the modem/router
    • Switch off all the devices modem, router and computers also unplug their power cables.
    • Wait at least 30 seconds.
    • Plug the power cords back in, but don’t switch them on.
    • First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
    • Next switch on the router (if a seperate device ) and then wait for a few minutes for it to settle and all the lights to become stable.
    • Now turn on your computer, You should now be able to access the Internet.
    ------------------------------------------------------------------------
     
  3. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,556
    a. "When I use an Ethernet cord plugged into the modem I dont have any problems"

    b. "if I use an ethernet cord plugged into the router, I still have problems"

    Therefore, "I'm pretty sure the problem Is with the modem"

    Did you mean to type router instead of modem in that conclusion, or has Logic 101 changed tremendously since I took the course many years ago? :)
     
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