Wifi Will Not Stay Connected

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uhmmmglitter

Jasmine
Thread Starter
Joined
Aug 28, 2016
Messages
2
Hey guys! My name's Jasmine and for the past week or two, I've been experiencing some major issues on my HP Envy Touchsmart m6-k015dx Sleekbook. For whatever reason, my wifi just will not stay connected. I've tried just about everything that I could think of from various resources online: uninstalling/reinstalling the network adapter and changing settings within it, troubleshooting, restarting my computer, etc. and nothing seems to work. Finally, I decided that a reboot was the best way to go. I didn't do a complete factory reset though (because I knew that would revert my system back to the Windows 8 operating system). The reset I chose deleted files, apps and basically everything else. After the reset completed, I had zero problems with connectivity, but today (only two days after the reset), I started having the same issues again where my wifi would suddenly disconnect. When I try to reconnect, my computer either shows that there are no available networks (I live in an apartment building so this is definitely false) or that my home wifi network does not have internet (also false because my phone is connected to it all the time). Additionally, (before I reset my computer) when I was at work, my computer would not locate our staff wifi. It never showed up on the list of available networks. I'm hoping when I go to work tomorrow, I do not have this same problem. If anyone has any advice on how I can resolve this issue, please let me know and thanks in advance!

Additional info:
Model #:E0K41UA

Serial #:CND3260FR1
 

metallica5456

Andrew
Trusted Advisor
Joined
Apr 1, 2013
Messages
10,344
Honestly, sounds like your wifi card is going bad. Id replace the internal card if youre tech savvy or buy a USB adapter and see if it resolves the issue.

You have all the symptoms of a dying wifi card.
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
81,777
You also have tbe symptoms of incorrect driver and/or Windows "updating" to an incorrect driver. Make sure you have the latest wireless driver from HP's web site.
 
Joined
Aug 29, 2016
Messages
3
Since it is doing the same thing on multiple networks, you can rule out it being the wifi. It has to either be the wireless card or wifi driver. Also, how close are you to the wifi router? I had an issue with my wifi being in the basement, so we added an extension adapter, now it runs perfect.
 

uhmmmglitter

Jasmine
Thread Starter
Joined
Aug 28, 2016
Messages
2
Thank you all so much for your responses! At work and at home, I'm only a room away from the router so I don't think distance is a problem...I will make sure I have the correct driver, and if that doesn't work, I'll try replacing my wifi card.
 
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