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Wifi woes...

Discussion in 'Networking' started by lisee3, Apr 11, 2015.

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  1. lisee3

    lisee3 Thread Starter

    Joined:
    Apr 11, 2015
    Messages:
    3
    Hello all.

    I could use some advice for some problems with wifi connectivity...

    My 3-4 year-old Pavillion dm4 (Windows 7) won't connect to my home wifi network, but it connects fine to other networks and hotspots. I just moved to a new home so I have never been able to connect to this network with this computer. However, I have a Mac from work, and my smart phone, both of which have no problems connecting to my wifi at home. Honestly I'm baffled.

    I've checked on my device drivers. They seem to all be fine, though I'm not completely sure what to look for. My network and sharing center shows that I'm connected to the wifi with full bars, but whenever I open a webpage on any browser, it won't load. I've tried reinstalling one of my drivers (Atheros), and restarting my laptop in safe mode, but nothing has worked so far. Troubleshooting doesn't identify any problems, either.

    I haven't tried messing with the router because it's in my landlady's room. So I would prefer to try working with other solutions first...

    If anyone has dealt with this same problem, or has any ideas for more things I could try to fix this, I would be very grateful. :)
     
  2. LaptopNomad

    LaptopNomad

    Joined:
    Dec 30, 2008
    Messages:
    46
    Have you tried deleting the WIFI profile for this WIFI network in the WIFI connection manager?
    It usually remembers the WIFI key and encryption settings.
     
  3. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,618
    First Name:
    Terry
    What encryption is being used on the network?

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    [Press ENTER after each command.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  4. lisee3

    lisee3 Thread Starter

    Joined:
    Apr 11, 2015
    Messages:
    3
    Thanks all for your help!

    I tried deleting the network and reentering the passkey but that didn't seem to change anything.

    Here's what I have for IP information. Right now I have AES encryption selected.

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : #######
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Mixed
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.co.comcast.net.

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Atheros AR8151 PCI-E Gigabit Ethernet Con
    troller (NDIS 6.20)
    Physical Address. . . . . . . . . : ##-##-##-##-##-##
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 3:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
    2
    Physical Address. . . . . . . . . : ##-##-##-##-##-##
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : ##-##-##-##-##-##
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : hsd1.co.comcast.net.
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
    Physical Address. . . . . . . . . : ##-##-##-##-##-##
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : ###################################(Prefe
    rred)
    Temporary IPv6 Address. . . . . . : ###################################(Prefe
    rred)
    Link-local IPv6 Address . . . . . : #######################(Preferred)
    IPv4 Address. . . . . . . . . . . : ##.#.#.##(Preferred)
    Subnet Mask . . . . . . . . . . . : ###.###.###.#
    Lease Obtained. . . . . . . . . . : Saturday, April 11, 2015 10:44:12 AM
    Lease Expires . . . . . . . . . . : Saturday, April 18, 2015 10:46:31 AM
    Default Gateway . . . . . . . . . : ####::####:###:####:#######
    10.0.0.1
    DHCP Server . . . . . . . . . . . : 10.0.0.1
    DHCPv6 IAID . . . . . . . . . . . : #########
    DHCPv6 Client DUID. . . . . . . . : ##-##-##-##-##-##-##-##-##-##-##-##-##-##

    DNS Servers . . . . . . . . . . . : ####::####:####:####:#######
    ##.##.##.##
    ##.##.##.##
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : ##-##-##-##-##-##
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
     
  5. LaptopNomad

    LaptopNomad

    Joined:
    Dec 30, 2008
    Messages:
    46
    Does your OS has a firewall ? Try turn it off and try again if websites load.

    Assuming it's a OS related issue, try removing the WIFI card from the W7 hardware profile. (device manager) Meaning W7 needs to discover installed hardware again.

    To rule out any issues in the WIFI router, try running an alternative OS from an USB stick

    Have a look here;

    http://www.laptop-junction.com/toast/content/test-pc-free-ubuntu-usb

    If UBUNTU (as example) manages to connect to the internet successfully, the router most likely isn't the issue.
     
  6. lisee3

    lisee3 Thread Starter

    Joined:
    Apr 11, 2015
    Messages:
    3
    Just got it to work... Thanks everyone for your help! I just updated my drivers to the most recent one and I think that's what did it.
     
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