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WiFi won't connect to ONE network

Discussion in 'Networking' started by fluxthings, Apr 9, 2013.

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  1. fluxthings

    fluxthings Thread Starter

    Joined:
    Apr 9, 2013
    Messages:
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    My computer is having trouble connecting to one single wifi network. I have other devices connected to the network, so I know it works, my laptop won't connect, though. I thought Windows 8 may have been the problem, but it will connect to any other wifi but this one. I looked through this thread http://forums.techguy.org/networking/1027100-laptop-wont-connect-one-particular.html but it wasn't particularly easy for me to understand.

    I have already done the easy troubleshooting steps, such as turning airplane mode off/on, forgetting the network and re-signing in, etc.

    Thank you for your help!
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,261
    First Name:
    Terry
    Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 8 or 7 or Vista I prefer to use the built-in Snipping Tool.

    Identify your network if it is not obvious.

    Also show ...

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. fluxthings

    fluxthings Thread Starter

    Joined:
    Apr 9, 2013
    Messages:
    2
    I have attached the Xirrus screenshot. I am trying to connect to "NETGEAR 18".

    Here is what I got in the command prompt:

    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.

    C:\Users\Frances>ipconfig/all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : frances-pc
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : woodlands.local

    Wireless LAN adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 00-24-D7-94-4B-25
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : C0-CB-38-A9-B0-00
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Ethernet:

    Connection-specific DNS Suffix . : woodlands.local
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : F0-4D-A2-60-A0-2D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::6102:aae7:8b24:7b48%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.7.1.104(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, April 10, 2013 6:06:32 PM
    Lease Expires . . . . . . . . . . : Thursday, April 18, 2013 7:28:33 PM
    Default Gateway . . . . . . . . . : 10.7.1.1
    DHCP Server . . . . . . . . . . . : 10.0.2.10
    DHCPv6 IAID . . . . . . . . . . . : 368070050
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-72-B4-28-00-24-D7-94-4B-24

    DNS Servers . . . . . . . . . . . : 4.2.2.2
    12.127.16.67
    12.127.16.68
    8.8.8.8
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wi-Fi:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Ultimate-N 6300 AGN
    Physical Address. . . . . . . . . : 00-24-D7-94-4B-24
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:144b:2536:f5f8:fe97(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::144b:2536:f5f8:fe97%17(Preferred)
    Default Gateway . . . . . . . . . : ::
    DHCPv6 IAID . . . . . . . . . . . : 469762048
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-72-B4-28-00-24-D7-94-4B-24

    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.woodlands.local:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : woodlands.local
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Frances>
     

    Attached Files:

  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,261
    First Name:
    Terry
    Some adapters handle interference better than others. I'd use channel 11 to avoid any interference from the other networks shown.

    Make sure you have the latest wireless driver from the laptop manufacturer's web site. If that doesn't help try the latest driver directly from Intel's site.

    Try without encryption. If that works try WPA-PSK (not WPA2).
     
  5. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    33,608
    First Name:
    James
    One thing I notice is that you have 25 networks listed... that's a lot! But I would also suggest that you use unsecured first for troubleshooting and then set WPA.

    Is NETGEAR19 also yours?
     
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