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Wifi works with laptops but not phones/tablets

Discussion in 'Networking' started by aktionjaq, Jul 22, 2017.

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  1. aktionjaq

    aktionjaq Thread Starter

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    I live in an apartment building that provides wifi to its tenants. Yesterday morning the wifi was working with the phones no problem, a few hours later, it wasn't. The strange thing is that the laptops (samsung/macbook pro) still work on the wifi, but the phones/tablets (iPhones, iPad, samsung), while showing a connection, won't send or receive any information. Is this something I can fix myself or something I need to the IT guy for (who happens to be on vacation)? Any insight would be greatly appreciated.
     
  2. TerryNet

    TerryNet Moderator

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    Disconnect or "forget" the network; power cycle each device, and try again.
     
  3. aktionjaq

    aktionjaq Thread Starter

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    That doesn't work either. The devices still reconnect but when you try to bring up an app or reload the browser page, you only get the buffering symbol.
     
  4. TerryNet

    TerryNet Moderator

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    You probably need the IT person.
     
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