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Will not recognize DVD's

Discussion in 'Windows XP' started by d4rksabre, Jul 17, 2007.

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  1. d4rksabre

    d4rksabre Thread Starter

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    Jun 22, 2007
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    I have both a DVD-rom drive and a Memorex CD-RW drive and neither of them will recognize DVD's. They just spin and click but never read the DVD. What could be causing this?
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    What happens when you remove the drive from the Device Manager and Windows tries to reload its drivers? Is there an error message?

    Try the registry edit described here to delete the upper and/or lower filter values -- then remove and redetect the drive again.

    http://support.microsoft.com/?scid=kb;en-us;314060&x=12&y=13

    Be sure this is occuring on multiple DVDs with different formats to isolate the problem if necessary.

    Also run eventvwr.msc and look at the System log for cd-rom errors, Atapi errors or Ide controller errors.

    If you have 3rd party burning software -- you may need to remove that.
     
  3. d4rksabre

    d4rksabre Thread Starter

    Joined:
    Jun 22, 2007
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    I have Ahead Nero installed on here. I've heard things about it before that it may cause issues. Could it be the culprit?
     
  4. Rollin' Rog

    Rollin' Rog

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    If it's become buggered -- yes. But you can just never tell until it's uninstalled. And after doing it, I would perform the registry edit to remove upper/lower filter values.
     
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