Win 2000 no longer prints from DOS programs

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dsch

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Dec 29, 2005
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Hello:

I've got a laptop with OEM installation of Windows 2000, approximately 4 years old. With various upgrades and patches, the operating system is now 5.00.2195, service pack 4.

I have an ancient version of Quicken, and an office billing program, both DOS programs, which I have use for many years, migrated to this computer four years ago, and for 3 1/2 years, was able to print reports from them just fine. Both of these programs are essential for basic business functions.

About six months ago, printing from these programs was no longer possible. Thinking it might be the printer driver (less traumatic than trying to reinstall the operating system) I went to the Hewlett-Packard site, and downloaded the most recent driver version 4.3 for the DeskJet 840C, even though their diagnostic said that was the driver I currently had. As the reinstall procedure commenced, I got a small dialog box with the error "cannot find shell .dll". Is this a clue to the problem?

The OEM operating system disc that I have is service pack 2, so I suspect trying to run that as a reinstall would cause havoc. Microsoft has a service pack 4 rollup update available, which I could install.

The loss of printing function from DOS programs did not coincide with any installation of new software that I am aware of, although some kind of virus problem may of course have occurred. A full scan has been run on the system, it is currently clean.

Looking for any advice or procedures to follow to try to get the DOS printing functions back. Yes, I could upgrade to a version of Quicken that is less than 10 years old, but the office billing software holds a lot of information and is not easily updated to a new version. Call me a Luddite, but if I can get this work, I will be very happy.

Thanks for any assistance the community can give.
 
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