win 7 64bit acting like 32bit

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krallidor

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Joined
Dec 25, 2012
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i have the 64 bit win 7 installed in an alienware m17x r2 laptop. i have 4 gb mem installed. for some reason, windows is only registering 2.9gb installed. i have ran my mem diagnostics from the bios screen and both mem sticks come up as good. is there a reason i dont have access to my total ram?

thanks

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz, Intel64 Family 6 Model 30 Stepping 5
Processor Count: 8
RAM: 2932 Mb
Graphics Card: ATI Mobility Radeon HD 4870, 1024 Mb
Hard Drives: C: Total - 223434 MB, Free - 67556 MB;
Motherboard: Alienware,
Antivirus: AVG Anti-Virus Free Edition 2011, Updated and Enabled
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,098
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz, Intel64 Family 6 Model 30 Stepping 5
Processor Count: 8
RAM: 2932 Mb
Graphics Card: ATI Mobility Radeon HD 4870, 1024 Mb
Hard Drives: C: Total - 223434 MB, Free - 67556 MB;
Motherboard: Alienware,
Antivirus: AVG Anti-Virus Free Edition 2011, Updated and Enabled
Not to get off the subject here, but why hasn't Windows 7 been upgraded to SP1(which was released in March 2011) and why hasn't AVG been upgraded to 2013(which was released in September 2012)?

-------------------------------------------------------------
 
Joined
Sep 16, 2012
Messages
12
Go to msconfig
choose boot tab
check number of processors
change number to 8

uncheck maximum memory box

OK

OK

restart
 
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