1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Win 7 - awfully slow internet

Discussion in 'Networking' started by chipopo, Feb 22, 2015.

Thread Status:
Not open for further replies.
Advertisement
  1. chipopo

    chipopo Thread Starter

    Joined:
    Feb 22, 2015
    Messages:
    3
    Hello there,

    I am running Win 7 64 bit.
    About a week ago my internet began all of a sudden to have problems. First I thought it was a virus but I went through all the steps of cleaning up my pc. The problem still remained.
    What I am experiencing are the following:
    1. pages do not load or load very slowly
    2. thumbnails don't always appear
    3. sometimes I get a very basic view of a page (without the graphics)
    4. this message appears: cannot connect to primary DNS server
    5. sometimes need to refresh page a few times until it loads
    6. downloads are very slow
    I have talked to my ISP and together we checked the line (connected a different pc and it worked just fine).

    I really need the internet for my work. Please help me.
     
  2. CoolBurn

    CoolBurn

    Joined:
    Dec 5, 2013
    Messages:
    1,768
    Click on Start and in the search field type: cmd
    Right click on cmd under programs and select run as administrator.
    In command prompt type the following commands and press enter after each one. Once complete restart the computer and test the internet.

    ipconfig /flushdns

    netsh int ip reset

    Restart the computer.

    If that didn't help please provide the following:

    What Anti-Virus software are you using?
    What is the exact make and model of the computer?
    Connection via wired or wireless?
     
  3. chipopo

    chipopo Thread Starter

    Joined:
    Feb 22, 2015
    Messages:
    3
    I ran both commands and restarted.
    It seems like the problem is still there although there is a little improvement.

    I am using Avast Free Antivirus.
    Not quite sure about the 2nd question. This is what I copied from My Computer --> properties:
    Windows 7 Enterprise, Service Pack 1
    Intel (R) Core (TM) i3 CPU 550 @ 3.20GHz 3.19 GHz
    RAM 4.00 GB
    Operating System 64bit
    It's connected via wire.
     
  4. chipopo

    chipopo Thread Starter

    Joined:
    Feb 22, 2015
    Messages:
    3
    OK guys, I got some help from a friend and the problem is fixed.
    If you're interested to know, I had to erase the numbers from the Internet Protocol Version 4 (it had 4 eights and I was told to delete them).
    That's all.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1143612

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice