Win 7 - awfully slow internet

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chipopo

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Joined
Feb 22, 2015
Messages
3
Hello there,

I am running Win 7 64 bit.
About a week ago my internet began all of a sudden to have problems. First I thought it was a virus but I went through all the steps of cleaning up my pc. The problem still remained.
What I am experiencing are the following:
  1. pages do not load or load very slowly
  2. thumbnails don't always appear
  3. sometimes I get a very basic view of a page (without the graphics)
  4. this message appears: cannot connect to primary DNS server
  5. sometimes need to refresh page a few times until it loads
  6. downloads are very slow
I have talked to my ISP and together we checked the line (connected a different pc and it worked just fine).

I really need the internet for my work. Please help me.
 
Joined
Dec 5, 2013
Messages
1,768
Click on Start and in the search field type: cmd
Right click on cmd under programs and select run as administrator.
In command prompt type the following commands and press enter after each one. Once complete restart the computer and test the internet.

ipconfig /flushdns

netsh int ip reset

Restart the computer.

If that didn't help please provide the following:

What Anti-Virus software are you using?
What is the exact make and model of the computer?
Connection via wired or wireless?
 

chipopo

Thread Starter
Joined
Feb 22, 2015
Messages
3
I ran both commands and restarted.
It seems like the problem is still there although there is a little improvement.

I am using Avast Free Antivirus.
Not quite sure about the 2nd question. This is what I copied from My Computer --> properties:
Windows 7 Enterprise, Service Pack 1
Intel (R) Core (TM) i3 CPU 550 @ 3.20GHz 3.19 GHz
RAM 4.00 GB
Operating System 64bit
It's connected via wire.
 

chipopo

Thread Starter
Joined
Feb 22, 2015
Messages
3
OK guys, I got some help from a friend and the problem is fixed.
If you're interested to know, I had to erase the numbers from the Internet Protocol Version 4 (it had 4 eights and I was told to delete them).
That's all.
 
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