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Win 7 Desktop PC Won't Connect to Wireless Internet

Discussion in 'Networking' started by PurpleCheeseStick, Dec 11, 2016.

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  1. PurpleCheeseStick

    PurpleCheeseStick Thread Starter

    Joined:
    Dec 11, 2016
    Messages:
    7
    I've spent hours trying to do my own troubleshooting and research on this and honestly I'm fed up and exhausted.

    My Windows 7 PC won't connect to wireless internet, when I troubleshoot it it tells me that I need to plug in my Ethernet cable, which I have done. Even with the Ethernet cable, it still won't access certain websites (regardless of browser used, Chrome or Firefox) saying it can't find the DNS address.

    Here's what my ip config looks like in command prompt (with Ethernet cable plugged in):
    C:\Windows\system32>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : CaptainJack
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network
    Physical Address. . . . . . . . . : 44-6D-57-55-D8-42
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 90-2B-34-2B-03-E0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2601:241:301:e310::3(Preferred)
    Lease Obtained. . . . . . . . . . : Sunday, December 11, 2016 9:01:10 PM
    Lease Expires . . . . . . . . . . : Thursday, December 15, 2016 8:39:43 PM
    IPv6 Address. . . . . . . . . . . : 2601:241:301:e310:5181:dea9:248f:f927(P
    ferred)
    Temporary IPv6 Address. . . . . . : 2601:241:301:e310:4f5:1f84:82ee:7044(Pr
    erred)
    Link-local IPv6 Address . . . . . : fe80::5181:dea9:248f:f927%12(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.249.39(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . : fe80::c627:95ff:fec7:a7fc%12
    DHCPv6 IAID . . . . . . . . . . . : 210774836
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-47-0E-BE-90-2B-34-2B-03-

    DNS Servers . . . . . . . . . . . : 2001:558:feed::1
    2001:558:feed::2
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Reusable ISATAP Interface {2BD068E7-11F0-4E75-BE07-47D6015D00DA


    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{4152B943-12E4-4DDE-A909-EB0A4A9FA150}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{BB9ECA50-F8E6-4A27-BDAC-060DCE153D1D}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{6626EAC3-4044-4FD3-B10B-3AA7478B7D48}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #9
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Obviously because the media is disconnected, ipconfig /release and /renew do absolutely nothing. If anyone has any help or advice, it would be very greatly appreciated. Thanks in advance.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
    Do a TCP/IP reset
    your not picking up a valid IP address and getting the windows default of 169.254.x.x
    ------------------------------------------------------------------------
    TCP/IP stack repair options for use with Vista, Windows 7, Windows 8/8.1 and Windows 10


    For Windows 8 or Windows 10
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
    Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)

    For windows version, XP, Vista, W7
    Hold the Windows key and press R
    Now type CMD
    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​
    In the command prompt window that opens, type the following commands:

    Note: Type only the text in bold and red for the following commands.

    • Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter
    • Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter
    • Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
    ReStart (reboot) the machine.

    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator - as requested above
    Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen )​
    Please note and post back - if you receive the following message :-
    Resetting , failed. - This error will occur with windows 10 , so ignore.
    Access is denied. - This error will occur with windows 8 and windows 10 , so ignore.
    But running TCP/IP reset still can resolve issues , even with the above errors.

    please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste​

    Details also here
    http://support.microsoft.com/kb/299357
    also the link has a Microsoft Fix it , which will do the above for you

    ------------------------------------------------------------------------
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,505
    First Name:
    Frank
    Assuming it's a factory brand one, what's the brand name and model name and complete model number of your desktop?

    Is it running Windows 7 SP1 32-bit or 64-bit?

    -------------------------------------------------------------
     
  4. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    32,343
    First Name:
    James
    1) the DNS thing is most likely due to that you do not have IPv4 enabled on your connection. You are only running IPv6 which most websites have not fully adopted yet. You will need to enable this in the Network Properties of the Ethernet connection.

    upload_2016-12-13_13-53-0.png

    2) You do not have any wireless connections showing in the IPCONFIG at all which indicates that the wireless adapter is not installed properly or a bad driver, or in most cases with laptops, you have disabled your wireless connection. For laptops, there is either switch on one of the sides, or the F12 key. That's something we can confirm once you have provided the information Flavallee requested.
     
  5. PurpleCheeseStick

    PurpleCheeseStick Thread Starter

    Joined:
    Dec 11, 2016
    Messages:
    7
    Alright, sorry for the belated response, it is the Christmas season and this is the first time I've had since I originally posted to sit and work on my computer.

    I did what etaf suggested, all the resets were successful, and I restarted my computer as instructed to via the cmd. Lo and behold, problem is still not solved. :/ (Note that that frustration is directed at my computer, not you guys, I sincerely appreciate your help.)

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>netsh winsock reset catalog

    Sucessfully reset the Winsock Catalog.
    You must restart the computer in order to complete the reset.


    C:\Windows\system32>netsh int ipv4 reset reset.log
    Reseting Interface, OK!
    Restart the computer to complete this action.


    C:\Windows\system32>netsh int ipv6 reset reset.log
    There's no user specified settings to be reset.


    C:\Windows\system32>

    My desktop is a Hewlett-Packard, the model name is h8-1230, and by complete model number I'm assuming you mean the product number, which is: H2L73AA#ABA. It is running Windows 7 SP 1 64-bit.

    My local area connection properties on the Ethernet connection show that I have both IPv4 and IPv6 checked and enabled.
     
    Last edited: Dec 25, 2016
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
    Lets try the following

    Uninstall and allow windows to re-install the adapter and Driver

    Goto the Device Manager ( http://www.computerhope.com/issues/ch000833.htm ) > Network Adapters > click on the [+] to show all the adapters

    right click on the Ethernet adapter and from the menu

    remove/uninstall the adapter

    Now restart the pc and allow windows to detect new hardware and re install the adapter and the driver
    ------------------------------------------------------------------------
     
  7. PurpleCheeseStick

    PurpleCheeseStick Thread Starter

    Joined:
    Dec 11, 2016
    Messages:
    7
    So before I could try what etaf suggested next, I turned on my computer and now the wireless internet is magically working again. This isn't the first time this has happened in the past month or so--it'll work for a few days, and then stop working again. During the few days it's working, I am presented with a new problem--my desktop starts freezing. And that is what it did again today when I turned it on. I hadn't even opened any programs, it had just been sitting and running for a few minutes, and I clicked on the start button, and the whole taskbar froze. Then if I click anywhere else (try to open any other programs, or do something in Goole Chrome for example) it'll work at first, but then if I click away and click back, that program will freeze, and each and every program that the computer is running will follow suit until the whole thing is locked up. CTRL + ALT +DEL does absolutely nothing, because the computer is so frozen it can't even bring that up.

    Yet when it's having this issue with the wireless, and I have to use an Ethernet cable with it, it has absolutely zero problems with freezing. At first I thought this was a coincidence but this has happened three times now over November and December and I'm starting to think it might be more than just my wireless internet that is the problem here. Does anyone have an idea what could be going on here? Because I'm at a complete loss.

    I've done registry cleanups and system restores, I've turned off all extra windows startup processes and uninstalled any and all old programs that I don't use on a daily basis. I haven't installed anything new recently that could've set this off, or downloaded anything. Multiple virus/malware scans from Microsoft Security Essentials, Avast, and Malware Bytes have turned up nothing.
     
  8. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
    Run a chkdsk and sfc /scannow

    -------------------------------------------------------------
    Lets Run a check disk test and see if that finds any errors

    How to run chkdsk [/B]

    For windows 8/8.1 or 10
    http://www.thewindowsclub.com/disk-error-checking-windows-8

    For Windows Vista or Windows 7
    http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

    If the program reports any errors - post back the report
    http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html
    -------------------------------------------------------------
    -------------------------------------------------------------


    Lets do a system file check, and check the Windows files.

    System File Checker - SFC /scannow

    http://www.thewindowsclub.com/how-to-run-system-file-checker-analyze-its-logs-in-windows-7-vista
    https://support.microsoft.com/en-gb/kb/929833

    For Windows 8 or Windows 10
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    Use Win + X and choose Command Prompt (Admin) from the list.​

    For windows version, XP, Vista, W7
    open the command prompt as administrator
    Start> All Programs> Accessories and then right click on Command Prompt, select "Run as Administrator" to open a command prompt.
    (A new dialogue box - black with white font, will appear on screen ):​

    In the command prompt window that opens, type the following command:

    SFC /scannow
    This will take some time to scan and you will get 1 of 4 possible results​

    1. Windows Resource Protection did not find any integrity violations. - This means that you do not have any missing or corrupted system files.
    2. Windows Resource Protection found corrupt files and successfully repaired them.
    3. Windows Resource Protection found corrupt files but was unable to fix some of them.
    4. Windows Resource Protection could not perform the requested operation.

    If you do receive the message in 3 or 4
    Lets see a log file

    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

    • This will place a file on your desktop called sfcdetails.txt which contains the results of the scan.
    • Copy and Paste the contents of the file into your next post.
    =================================================================
     
  9. PurpleCheeseStick

    PurpleCheeseStick Thread Starter

    Joined:
    Dec 11, 2016
    Messages:
    7
    I ran chkdsc and nothing was turned up, even after doublechecking the event viewer (it could not find any logs tagged with chkdsc). Running SFC /scannow has given me the second result, "Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log"

    Should I copy and paste that log here?
     
  10. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    32,343
    First Name:
    James
    Sure lets have a look


    Sent from my iPhone using Tapatalk
     
  11. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
    Also
    Now its repaired some windows files, has the problem gone away ?
     
  12. PurpleCheeseStick

    PurpleCheeseStick Thread Starter

    Joined:
    Dec 11, 2016
    Messages:
    7
    Alright, I stand corrected: I had never run chkdsk before, so I wasn't sure what to expect. The first time I tried it, it didn't run properly (or at all, rather.) So I went through the motions a second time just to be sure, and it ran properly last night, taking a good few hours.

    Here is the event viewer's details on the chkdsk scan:


    Log Name: Application
    Source: Microsoft-Windows-Wininit
    Date: 12/28/2016 2:22:50 AM
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: CaptainJack
    Description:


    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is OS.

    A disk check has been scheduled.
    Windows will now check the disk.

    CHKDSK is verifying files (stage 1 of 5)...
    478464 file records processed.

    File verification completed.
    3285 large file records processed.

    0 bad file records processed.

    0 EA records processed.

    106 reparse records processed.

    CHKDSK is verifying indexes (stage 2 of 5)...
    597856 index entries processed.

    Index verification completed.
    0 unindexed files scanned.

    0 unindexed files recovered.

    CHKDSK is verifying security descriptors (stage 3 of 5)...
    478464 file SDs/SIDs processed.

    Cleaning up 1223 unused index entries from index $SII of file 0x9.
    Cleaning up 1223 unused index entries from index $SDH of file 0x9.
    Cleaning up 1223 unused security descriptors.
    Security descriptor verification completed.
    59697 data files processed.

    CHKDSK is verifying Usn Journal...
    36985872 USN bytes processed.

    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    478448 files processed.

    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    335654603 free clusters processed.

    Free space verification is complete.
    Windows has checked the file system and found no problems.

    1934907391 KB total disk space.
    591451900 KB in 329991 files.
    193588 KB in 59698 indexes.
    0 KB in bad sectors.
    643491 KB in use by the system.
    65536 KB occupied by the log file.
    1342618412 KB available on disk.

    4096 bytes in each allocation unit.
    483726847 total allocation units on disk.
    335654603 allocation units available on disk.

    Internal Info:
    00 4d 07 00 42 f2 05 00 f8 b0 0a 00 00 00 00 00 .M..B...........
    55 39 00 00 6a 00 00 00 00 00 00 00 00 00 00 00 U9..j...........
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
    <EventID Qualifiers="16384">1001</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-12-28T08:22:50.000000000Z" />
    <EventRecordID>738775</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>CaptainJack</Computer>
    <Security />
    </System>
    <EventData>
    <Data>

    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is OS.

    A disk check has been scheduled.
    Windows will now check the disk.

    CHKDSK is verifying files (stage 1 of 5)...
    478464 file records processed.

    File verification completed.
    3285 large file records processed.

    0 bad file records processed.

    0 EA records processed.

    106 reparse records processed.

    CHKDSK is verifying indexes (stage 2 of 5)...
    597856 index entries processed.

    Index verification completed.
    0 unindexed files scanned.

    0 unindexed files recovered.

    CHKDSK is verifying security descriptors (stage 3 of 5)...
    478464 file SDs/SIDs processed.

    Cleaning up 1223 unused index entries from index $SII of file 0x9.
    Cleaning up 1223 unused index entries from index $SDH of file 0x9.
    Cleaning up 1223 unused security descriptors.
    Security descriptor verification completed.
    59697 data files processed.

    CHKDSK is verifying Usn Journal...
    36985872 USN bytes processed.

    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    478448 files processed.

    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    335654603 free clusters processed.

    Free space verification is complete.
    Windows has checked the file system and found no problems.

    1934907391 KB total disk space.
    591451900 KB in 329991 files.
    193588 KB in 59698 indexes.
    0 KB in bad sectors.
    643491 KB in use by the system.
    65536 KB occupied by the log file.
    1342618412 KB available on disk.

    4096 bytes in each allocation unit.
    483726847 total allocation units on disk.
    335654603 allocation units available on disk.

    Internal Info:
    00 4d 07 00 42 f2 05 00 f8 b0 0a 00 00 00 00 00 .M..B...........
    55 39 00 00 6a 00 00 00 00 00 00 00 00 00 00 00 U9..j...........
    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

    Windows has finished checking your disk.
    Please wait while your computer restarts.
    </Data>
    </EventData>
    </Event>

    As for the SFC /scannow log I found under the example windows gave me (C:\Windows\Logs\CBS\CBS.log) Well... It's massive. Too massive I think for me to paste here, because it's a 2,910 KB notepad document.

    I just got on my computer for the day as chkdsk ran way past my usual bedtime, so I'll keep an eye on the computer for the next few days and see what it does now and report back when I can.
     
  13. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
    thats the reason to extract just the bit we need
    should make it attachable here
     
  14. PurpleCheeseStick

    PurpleCheeseStick Thread Starter

    Joined:
    Dec 11, 2016
    Messages:
    7
    So it seems the problem of my computer freezing is still persisting. I also noticed today when I booted the computer up it wouldn't go past the black screen with the small white line blinking in the upper left corner. I had to hard reboot it and press the Esc key to pull up the boot menu and make sure it was booting from Raid Ready (as that seems to be the only option on the list that works). This problem has also occurred before, but it had gone away a while ago, that is until today.
     
  15. PurpleCheeseStick

    PurpleCheeseStick Thread Starter

    Joined:
    Dec 11, 2016
    Messages:
    7
    WELL I'm back, the freezing problem has still been persisting, and now it refuses to connect to the internet again.

    I tried the option etaf suggested in his previous post to go to the device manager and uninstall the ethernet adapter. There are three options listed under my Network Adapters:
    Bluetooth Device (Personal Area Network)
    Bluetooth Device (RFCOMM Protocol TDI)
    Realtek PCIe GBE Family Controller

    I tried uninstalling the Realtek PCIe GBE Family Controller (assuming that was the correct one) and restarted my computer. It reinstalled the adapter, and my problem still continues. No wireless internet.

    What else can I try now?
     
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