Win 7 network problem

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bok

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Jan 24, 2013
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Hello... Thanks in advance for your time and assistance.

Problem: Unable to connect to the internet thru router

Hardware: Motorola Modem, Netgear N-300 WNR2000v3 router, Dell Vostro 470

History: The above listed hardware configuration worked for internet access until I bought a new Dell for my dad. Actually, it worked for about 10 minutes (as I downloaded some anti-virus software and Win 7 updates). After I downloaded and installed the Windows 7 security updates(46 to be exact), I could not get access again. Would rolling back the updates(or going to a restore point) be advisable? If so, how would I do that in Win 7. My computer at home is XP, so I don't have much knowledge of Win 7. What's kind of weird is that my mom's computer, which is also connected(wired, not wireless) to the same router works.

Any help would be appreciated.


Thanks!

Bok
 
Joined
Jan 20, 2013
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Go to start icon in bottom left hand corner. Type system restore. Click on system restore. Go to a restore point before you installed everything. This should get your internet back.
 
Joined
Jan 24, 2013
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24
You may try disabling the Windows firewall temporarily just narrow down the problem. You also mentioned that you successfully downloaded an antivirus package and then it quit. You may try uninstalling that to see if it comes back up.

Mike
 

bok

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Jan 24, 2013
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Thanks! I will try both solutions... I still had an internet connection after I installed the virus protection, so I don't think that is the problem, but I will still follow up. I also tried to disable the windows firewall, but that didn't work...

If do a system restore, I will still need to install the Win 7 security updates again. Should I do a custom install and skip some of the 46 different updates?
 

TerryNet

Terry
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Mar 23, 2005
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80,762
I wouldn't do a System Restore unless nothing else works. And there is no point in disabling the Windows firewall.

What firewall (other than Windows') or security suite is, or ever was, on the system? What Anti-virus did you install?

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

bok

Thread Starter
Joined
Jan 24, 2013
Messages
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Thanks.... Anti virus software is Avast I will try your solutions tonight..
 

bok

Thread Starter
Joined
Jan 24, 2013
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4
Turns out that the problem was with the antivirus software...I uninstalled it and the everything worked... What is the best freeware antivirus software out there... I use Avast on my home computer. I tried Avira on my dad's as a temp fix until I get some recommendations.

Thanks all for your time!
 
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