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Win 7 recognizes but doesn't show drives

Discussion in 'Windows 7' started by BungyAlan, Feb 23, 2013.

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  1. BungyAlan

    BungyAlan Thread Starter

    Joined:
    Sep 12, 2004
    Messages:
    61
    I just installed Windows 7 Ultimate 64 bit OS. The BIOS sees both hard drives and the CD and DVD drive and the Windows Device Manager shows the extra hard drive and both optical drives. When I click the folder in the task bar (Libraries) I can only see "C" drive and no optical drives either. When I click on the CD drive I get the right menues for it, but it does not work at all. If I put a CD in the drive it locks up the system and I have to power off the computer before I can eject it. Any ideas?? I am out of them.

    Thanks!
    Alan

    System Info:
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
    Processor: Intel(R) Xeon(R) CPU 5130 @ 2.00GHz, Intel64 Family 6 Model 15 Stepping 6
    Processor Count: 4
    RAM: 12285 Mb
    Graphics Card: NVIDIA Quadro FX 550, 128 Mb
    Hard Drives: C: Total - 171602 MB, Free - 132336 MB;
    Motherboard: Dell Inc., 0MY171
    Antivirus: None
     
  2. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    Hi there.

    Which model & model # dell have you?

    RIGHT click "computer"
    Left click "manage"
    maximize the screen
    On the left, left click 'disk management"

    Please provide a screen shot.

    Use W7's snipping tool, or follow the instructions, below
    http://windows.microsoft.com/en-US/windows-vista/Use-Snipping-Tool-to-capture-screen-shots

    or
    http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/

    screenshot

    On your keyboard, look for a key labeled "print screen" OR "PrtSc" OR "PRN SCN" or some variation.
    When you want to capture that which is displayed, press the print screen button.
    Open Paint [ start > programs / all programs > accessories > paint [ rarely MS Paint]
    Maximize Paint
    left click "edit"
    Left click "paste"
    file > save as.
    Save the file to any location of your choice.
    File name: your choice, for example: "filename"
    save as type: left click down pointing arrow. Left click jpg / jpeg
    Left click "save" / "ok".

    The file name has now been saved as filename.jpg [ or filename.jpeg ].


    Return to the thread.
    Left click "go advanced".

    Left click "manage attachments"
    left click "browse"
    browse to the location, on your computer, where you saved "filename.jpg"
    Left click filename.jpg
    left click "open"
    left click Upload"
    close window of upload screen after the file has been uploaded.

    enter text into the reply area.
    left click "submit"


    If there is information on the screen that you don't want to display, you can use the eraser [ looks like a bar of soap, left column, 2nd from the top. You can remove large areas by clicking on the dotted outline column button, top, right column, then drag your mouse while holding down left mouse button ] to surround that which you don't want displayed. Then, press "delete" on your keyboard. Then save.

    RF123
     
  3. DaveA

    DaveA Trusted Advisor Spam Fighter

    Joined:
    Nov 16, 1999
    Messages:
    15,961
    First Name:
    David
    On all of my machines, the CD and dvd are not listed through "Libraries".

    Can you see them using the "Computer" area?
     

    Attached Files:

  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,459
    First Name:
    Frank
    You appear to have a Dell Precision 690 WorkStation - which has driver support for Windows XP and Windows Vista, but not for Windows 7.

    Are all of its devices working and have their drivers installed?

    ---------------------------------------------------------

    Download MGADiag to your desktop.

    Double-click on MGADiag.exe to launch the program.

    Click "Continue".

    Ensure that the "Windows" tab is selected (it should be by default).

    Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.

    Paste the MGA Diagnostic Report back here in your next reply.

    ----------------------------------------------------------
     
  5. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    RIGHT click "computer"
    Left click "manage"
    maximize the screen
    On the left, left click "device manager"
    At view, select "show hidden devices"

    Create edit "and post" end edit screen shots so that all categories are visible.

    Thanks.

    RF123
     
  6. BungyAlan

    BungyAlan Thread Starter

    Joined:
    Sep 12, 2004
    Messages:
    61
    Here are the 2 screen shots. yes it is a DELL Precision 690. The hard drive crashed and I couldn't see trashing the computer. I haven't seen anything else not working (yet). I just got it going and noticed the CD and DVD drives are not shown. My computer at work has 7 on it and it shows the drives. I did get the other hard drive to show up. I reformatted it and gave it a drive letter, and then it showed up. Thanks for the help! Alan
     

    Attached Files:

  7. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    B A:
    Thanks for the screen shots.
    All seems as expected.

    When you left click "Libraries" from the task bar?
    Please verify that.
    Who configured the computer at work? Perhaps your company's tech support made a configuration change. That department would be your best source for information about a computer at a business.

    1. Please do as flavalee stated.

    2. Please open "computer";
    start > computer

    create & post a screen shot.
    Do NOT left click the "library" icon on the task bar.

    Defective drive

    During the boot process, look for a prompt just as the Dell Logo, look for a notice, upper or lower right, usually to press for example F2 or F12 or F10 or Delete for setup and something for "boot menu".
    Using the up and down arrow keys on your computer keyboard, highlight / select "cd drive" [ or similar nomenclature ].
    Put in an audio CD.

    What happens?

    Repeat sequence of above steps for the other optical drive.

    Boot to normal mode.

    Boot to safe mode.
    Put in an audio CD.
    Open "computer"
    Right click the optical drive.
    Left click "eject"
    What happens?

    Again, RIGHT click the same drive.
    Left click "open"
    What happens.

    Repeat for the other optical drive.

    RF123
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,459
    First Name:
    Frank
    Where is the MGADiag report?

    ----------------------------------------------------------
     
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