Solved Win 7 Updates make computer go BSOD

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CrazyComputerMan

Robert
Thread Starter
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Apr 16, 2007
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13,964
Hi

I don't understand why these updates are failing, I think it would be probably corrupted download due to lots of downtime with BT Extender Flex - I have now removed and replaced with Netgear Extender Router which has less downtime.

Im not sure which update has caused computer to crash down in BSOD.

upload_2018-7-20_22-56-35.png

I have tried updating computer drivers using DriverMax, and now all driver is up to date and no issues. I have deleted all files under Software Distribution to see if it has improved and problematic update is removed but it still in the system.

Any tips or advice for me to try? Many thanks
 

dmccoy

Darrin
Joined
Oct 7, 2017
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4,489

CrazyComputerMan

Robert
Thread Starter
Joined
Apr 16, 2007
Messages
13,964
I've checked the memory dump file with BlueScreenView but it doesnt give me clear information on what it is happening so I decided to disable Automatic Restart under System Properties so I can get to problem shortly and investigate. These BSOD happens when I start on updating the Windows. I can see that Windows Update are waiting for computer to restart and when I've finished with computer and let computer do the update and will investigate BSOD tomorrow.
 

dmccoy

Darrin
Joined
Oct 7, 2017
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4,489
Download the Sysnative BSOD Dump + System File Collection App to save to Desktop
https://www.sysnative.com/blogs/download/sysnativebsodcollectionapp-exe

Run the app by Double-click on the downloaded EXE file
This will create the following on your Desktop - SysnativeFileCollectionApp folder + SysnativeFileCollectionApp.zip.
The app averages ~3 minutes to run on most systems and as long as 10-15 minutes on others.
Windows Explorer should open and highlight the zipped folder
Upload the SysnativeFileCollectionApp.zip to your reply.

Also follow the steps below to help troubleshoot your system. Let me know if you have any questions.

Step 1:
Speccy
Download Speccy to your desktop

1. File > Publish Snapshot. This saves your snapshot to their servers
2. Copy and Paste the link to your next Reply

Step 2:
  1. Click on Start menu
  2. Type command to start searching
  3. Right click on command prompt in list and select Run Administrator
  4. Copy and Paste each the commands below into the command prompt and press Enter key
1. sfc /scannow (best to run 2-3 times, rebooting after each time)

2. (Windows 8 or higher)
dism /online /cleanup-image /restorehealth

If any Errors are found with sfc /scannow then:
Copy and Paste the following command, and press ENTER:
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
This will copy sfcdetails.txt to your desktop
Upload sfcdetails.txt file

Step 2:
Follow steps 1-3 under Step 1 again
Copy and paste the following commands

1. Sc Stop wuauserv - hit enter
2. Rd /s /q %systemroot%\SoftwareDistribution - hit enter
3. Restart and try updating again

Step 3:
If the above steps do not work then go to the following link and follow the guide up to Reset or reinstall Windows. Do not perform this step. Let me know if you have any questions.

https://support.microsoft.com/en-us/help/10164/fix-windows-update-errors
 

CrazyComputerMan

Robert
Thread Starter
Joined
Apr 16, 2007
Messages
13,964
I decided to go with my steps..

I disabled the automatic startup so able to see the BSOD and attempting to update - result in BSOD (Just what I wanted)

The BSOD tells me that pssnap.sys PAGE_FAULT_IN_NONPAGED_AREA

I came to google what pssnap.sys and found the pssnap.sys remover from this and followed the step. Now tried to update and it went through and done few reset as Ive been doing the VHS conversion.

Many thanks for help and solution.
 
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