i see others with this question but no answers so here it goes. Everytime i shut down or restart, the screen goes fuzzy then a window comes up that says win 95 rpc wmsg window, i end task and it shuts down or restarts depending on the command i chose. Also my start button options are taking forever to go through. I am new to computers and trying to find the problem on windows sites and microsoft sites but i cant figure anything out. Also I believe this problem originated when i installed a free aol trial on my computer. It overtook the computer and changed things so i un-installed it.