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win 98 sym tray crashing constantly

Discussion in 'Earlier Versions of Windows' started by BRITISH, Jan 15, 2002.

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  1. BRITISH

    BRITISH Thread Starter

    Joined:
    Jan 15, 2002
    Messages:
    3
    Hi all, My system tray keeps crashing, the following is the report from Norton Crash Guard. Does anyone know a fix for this annoying problem? I am running a P3 @500mhz using Windows 98.
    Thanks,
    British

    PS. Error message say's Stack dump
    [00000355]
    ReportedBy=CrashGuard v4.0.1
    ReportDate=01/15/02 9:13:36 AM
    Program=C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
    ProgramDate=03/19/99 21:38
    ProgramSize=64000
    Fault=#c0000005
    Module=SYMTRAY.EXE
    Address=0187:00404f13
    WindowTitle=SymTray
    LastMsg=(0064FC3C, 004A, 00000114, 0064FABA)
    AppCrashes=119
    ThisCrash=119
    REGS:EAX:8115102c CS=0187 EIP=00404f13 EFLGS=00010216 EBX=00000000 SS=018f ESP=0064f690 EBP=0064f698 ECX=0000000b DS=018f ESI=81151000 FS=271f EDX=00000000 ES=018f EDI=01591298 GS=2827
    CSEIP=f3 a5 ff 24 95 28 50 40 00 8b c7 ba 03 00 00 00
    Stack=0159122c 81150f8c 0064f9dc 004021a4 01591244 81150fac 00000080 0064fc3c 00401e78 81150fac 0064fa24 00000001 0064fc3c 047f7863 ffff0030 a384ffff
     
  2. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Hi,

    SYMTRAY.EXE is not your System tray, for that's Systray.exe.

    Symtray.exe is your Norton System Works System Tray icon.

    I'd start by disabling Crash Guard, and stopping it loading automatically, for it causes more crashes than it prevents.
    It's just not worth it.

    Go into the options of NSW, and remove the check mark at 'Start Crash Guard as Windows starts' or something similar.

    See whether Symtray continues to crash.

    If it does, uninstall and reinstall System Works.

    Good luck,
     
  3. mark5019

    mark5019

    Joined:
    Nov 15, 2001
    Messages:
    70
    1st thing i would do is get rid of crash gaurd its garbage.
    nothing will stop a crash, see if after you remove it if you still crash.

    if you research forums about crash gaurd nothing but problems:eek:
     
  4. BRITISH

    BRITISH Thread Starter

    Joined:
    Jan 15, 2002
    Messages:
    3
    Thank you Tony and Mark for your prompt replies. I have followed your advice and uninstalled Crash Guard BUT, I now get error message Saying Sys Tray has performed an illegal operation and will be shut down contact vendor if problem persists, Ect..........
    Any Ideas?

    Thanks
    British
     
  5. cshajkur

    cshajkur

    Joined:
    Sep 1, 2001
    Messages:
    165
    I'm not as smart as the other guys but this is what I would do.
    First disconnect crash guard, then use your system file checker, type "SFC" scan for altered files. You can replaced missing files by exacting files from Win 98 CD or your hard drive folder
    "C:\WINDOWS\SYSTEM".

    If you have a Windows repair feature in System Information Ultility, use it. Goto start, run, type in "MSInfo32" and this will bring up the screen. Select tools, then internet explorer repair tool. Follollow prompts, self explanatory. This will ensure that you have your windows files intact.

    Next option, disconnect a couple of programs at a time to isolate the problem, restart,check again, until you find the specific program that is causing the problem.

    Another way would be to uncheck all of the programs in the Start Up menu in the System Config Ultility and restart Windows. If the problem goes away, then its caused by one of the programs.

    If nothing else this exercise will familiarize you with some of the tools in Windows 98.
     
  6. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Using the System File Checker to extract a new copy of systray.exe is a good idea. Just don't use it to extract the files mentioned in this article in Win98 First Edition. In fact, it's only a good idea to extract files in which you are having specific faults. Others which it might report corrupt may simply be "updated".


    http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;q192832
     
  7. BRITISH

    BRITISH Thread Starter

    Joined:
    Jan 15, 2002
    Messages:
    3
    Thank you gentlemen, I will follow your advice and keep you posted on results.

    Thanks,
    British:)
     
  8. dbcoooper

    dbcoooper

    Joined:
    Mar 31, 2001
    Messages:
    79
    BRITISH,
    SymTray is an application (or whatever) that groups all your Norton System Works things into one tray icon. When you hover the mouse over it it displays the individual apps (Antivirus, Crashguard, CleanSweep etc).
    I was cleaning up my startup progs with msconfig and discovered this there, since I only run NAV, why have it running?
    Anyhow, what I would do is uninstall all of Norton System Works. Check if it still happens and if not reinstall Norton.
    Hope this helps....
    I agree CrashGuard is junk.
     
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