Win Explorer appearance change

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nichosi

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Recently I deleted an item from the list of items on the left side of the win explorer & on next boot up the list has changed, as per attached photo, making it dificult to find things as before.

I used my USB w8 media tool hoping to reset it, but there no change.

Is there enything else to do to correct the win explorer?



Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 8 Pro, 64 bit, Build 9200, Installed 20210801115043.000000+060
Processor: Pentium(R) Dual-Core CPU T4200 @ 2.00GHz, Intel64 Family 6 Model 23 Stepping 10, CPU Count: 2
Total Physical RAM: 3 GB
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1), 12 MB
Hard Drives: C: 90 GB (20 GB Free); D: 25 GB (21 GB Free); E: 10 GB (2 GB Free);
Motherboard: Quanta 3069, ver 21.0B, s/n CNF9250V10
System: Hewlett-Packard, ver HPQOEM - 1, s/n CNF9250V10
Antivirus: Windows Defender, Enabled and Updated
 

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Cookiegal

Karen
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Had you never updated your Windows 8 to Windows 8.1 or is that perhaps what has changed?

Please open an Elevated Command Prompt window (on the Start screen, type "Command" - a Command Prompt icon will appear, right-click on it and select Run as Administrator) then at the prompt, type the following (be sure to include the spaces):

Licensingdiag.exe -report %userprofile%\desktop\report.txt -log %userprofile%\desktop\repfiles.cab

After running the command, two files will appear on your desktop, report.txt and repfiles.cab. Please open the report.txt file in Notepad and copy and paste the contents here. The repfiles.cab is only a backup file and can be ignored for the time being.
 

Cookiegal

Karen
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Let's try this method instead:

Click the Start button and type Command Prompt in the search box.

Right-click "Command Prompt" in the search results and select Run as Administrator.

At the command prompt, type slmgr /dlv and press Enter.

An image should appear. Please take a screenshot of it and post it here.
 
Last edited:

Cookiegal

Karen
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Cookiegal

Karen
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Malware Specialist Coordinator
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Let us know how it goes please.
 

nichosi

Thread Starter
Joined
May 6, 2014
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126
Thank you,

It looks that you are right it is still in W8.

I will leave it for the moment as I mested up my W10 desktop.

Will report back as soon as I can.
 

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