1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Win XP Desktop Background problem

Discussion in 'Windows XP' started by mikeriddell, Sep 5, 2004.

Thread Status:
Not open for further replies.
  1. mikeriddell

    mikeriddell Thread Starter

    Sep 5, 2004
    Recently I was asked by a friend to examine his machine as he was having the following problem - he cannot change his desktop background permanently.

    He had personalized his b/g but lost it when he received a message containing the words "... trojan loader ... - that's all he remembers. The symptoms are as follows:

    1) when the machine boots his original b/g is present but is overwritten when the icons are placed.
    2) similarly, when closing down his b/g appears briefly before the machine shuts down.
    3) the b/g can be changed per the normal "setting" process, but they do not hold.

    It almost appears that there is a "sheet' pulled over the background.

    I have run both antivirus checks (his Norton is up to date) and I ran a PestPatrol check and cleared some spyware indicated by the latter.

    Any ideas?

  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Aug 27, 2003
    Hi and welcome to TSG,

    Please do this. Click here: http://www.majorgeeks.com/download3155.html to download Hijack This. It’s very important that you save it to its own folder on your hard drive, such as program files (not temporary files or the desktop), so that it can create proper back-ups and be able to restore them if necessary.

    Close all open windows and open Hijack This. Click “Scan”. When the scan is finished (it only takes a second), the scan button will change to “Save Log”. Click on “Save Log” and then save it to NotePad. Click on “Edit” – “Select all” – “copy” and then “paste” into the thread.

    DO NOT FIX ANYTHING YET, most items that appear in the log are harmless or even needed.
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Similar Threads - Desktop Background problem
  1. emptyxremedy
  2. SilverSurf
  3. dano_61
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/270518

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice