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Win XP Reboot Problems! Virus or Trojans? Help! Details INSIDE! WILL TIP!!

Discussion in 'Windows XP' started by cory_x123, Nov 26, 2007.

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  1. cory_x123

    cory_x123 Thread Starter

    Joined:
    May 10, 2007
    Messages:
    52
    Hey everyone,

    For the past two weeks I have been having some major problems with my PC restarting unexpectedly. I recently just moved my PC from my brothers room (where it was working fine), into my room (when the problems started to occur). Sometimes it restarts every 5 hours, or even as soon as I turn it on :( I need help!

    This has been extremely frustrating, I have sat here for hours trying to figure this out but It's time I need some professional help and I thought you guys would be able to help me.

    First off, this is what I am running: (Computer is custom built)

    Motherboard: Intel DP965LT

    Chipset: Intel P965

    Processor: Intel Petnium D 820 @ 2800 Mhz

    Physical Memory: 1024 MB (2x 512 DDR - 2-SDRAM)

    Video Card: Nvidia Corp GeForce 7300 GS

    Hard Disk: ST3808110AS (80 GB)

    DvD Rom Drive: HL - DT - ST DVDRAM GSA - 4167B

    Network Card: Intel Corp. 82566DC G5 Net.

    Microsoft Windows XP Home Ed. Service Pack 2


    Now, here is a report of my system using ''Hijackthis''

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 7:59:24 PM, on 11/26/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16544)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\RunDLL32.exe
    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    C:\Program Files\AIM6\aim6.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    C:\Program Files\Intel\IDU\awServ.exe
    C:\Program Files\AIM6\aolsoftware.exe
    C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
    C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RunDLL32.exe NvMCTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1194918121390
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1195436061812
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O23 - Service: Admin Works Agent X8 (AWService) - OSA Technologies Inc., An Avocent Company - C:\Program Files\Intel\IDU\awServ.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

    --
    End of file - 4518 bytes


    I have tried reformatting it, and everything but the problem still is here. I am no longer sure what to do, I have checked for overheating but that doesn't seem to be the problem, I was thinking it may have to due with the software but I am not sure. As I said, I am wiling to tip via Paypal to anyone who can help me and assist me with this problem.

    Please, any help and advise would be appreciated.

    Thanks.

    Sincerely,

    Cory
     
  2. zabusant

    zabusant

    Joined:
    Sep 6, 2007
    Messages:
    2,584
    Go to Control Panel>System>Advanced tab

    Under startup and recovery click "settings..."

    Uncheck "Automatically restart"

    This will help, since it will display a blue screen before crashing - please write it down here. Since this problem has appeared since you moved the PC, I suspect it's a hardware issue.

    Just in case, check that the power cable is securely plugged in on both ends and perhaps try plugging it in at another socket.:)

    EDIT: just noticed that you formatted - then it must be a hardware issue
     
  3. zabusant

    zabusant

    Joined:
    Sep 6, 2007
    Messages:
    2,584
    Also, all help on this forum is free, no encouragment in the form of any tips is needed - we are all here to help and learn.:)

    Except of course a mandatory donation of a spleen or kidney (or another vital organ of your choice) :D
     
  4. Ariesjill

    Ariesjill Banned

    Joined:
    Jun 27, 2006
    Messages:
    1,183
    When U say youve tried reformating, do U mean an actual clean install?????

    Next, I C from yr HJT log that while you do have Grisoft/AVG, I see no actively running antispy programs.

    Do you have a firewall installed?

    Would not hurt to visit Trend Micro Housecall, follow directions and choose scan for everything and sit back and wait.

    http://us.trendmicro.com/us/products/personal/free-tools-and-services/index.html

    Report the results after letting Housecall remove any infections.

    Would also suggest you download this fab freeware from my friends in China, Advanced Windows Care.

    Along with many other totally configurable features and warspeed engine, it also has actively running anti spy....but we should always have more than one of those.
    http://www.iobit.com/advancedwindowscareper.html?Str=download
     
  5. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    There is some pertinent info from a previous thread by this poster here:

    http://forums.techguy.org/windows-nt-2000-xp/651087-extreme-problems-please-help-overheating.html


     
  6. cory_x123

    cory_x123 Thread Starter

    Joined:
    May 10, 2007
    Messages:
    52
    Yes, I have already done so, here is the error message I get.

    ---------
    A problem has been detected and windows has been shut down to prevent damage to your computer.

    ''Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturers for driver updates. Try changing the video adapters.

    Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable component's, restart your PC.''

    That is the error I get.

    And yes, I FULLY re-installed windows (well atleast I think I did). Please guys, I need some help!

    P.S. I just plugged it into my main wall outlet, just in case I was getting an insufficient amount of electricity from my extension cord.
     
  7. zabusant

    zabusant

    Joined:
    Sep 6, 2007
    Messages:
    2,584
    Please check for any yellow exclamation marks in the device manager - Control panel>system>hardware>device manager

    Make sure you expand everything by clicking on the pluses:)
     
  8. Ariesjill

    Ariesjill Banned

    Joined:
    Jun 27, 2006
    Messages:
    1,183
    Cory,

    I see via the link above re another of yr threads....that I, for one am in waaaaaay over my head in this.

    But, I am sure the true pundits will help you diagnose this.

    I know it's disgusting and anxiety-making--it is for most humans enduring such....but just take deep breath, hang in, right foot, left foot ...and this too shall be troubleshot and you will own powerful new info and skills. Honest.
     
  9. cory_x123

    cory_x123 Thread Starter

    Joined:
    May 10, 2007
    Messages:
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    What do I do guys..? :(
     
  10. The Hound

    The Hound

    Joined:
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    Messages:
    3,235
    Can you put these in chronological order for us, please?

    A. Machine ran fine
    B. Moved the machine
    C. Shutdowns started
    D. Blue Screens Appeared
    E. Reinstalled Windows
    F. Checked Device Manager for Yellow Splats

    The driver in the blue screen message (if there is one) might point us in the right direction as well...Navigate to C:\Windows\minidump and see if there are any .dmp files there--if there are, please zip up the last few (they're named by the date they were created) and attach them to your next reply to this thread.
     
  11. cory_x123

    cory_x123 Thread Starter

    Joined:
    May 10, 2007
    Messages:
    52
    1. Machine was fine
    2. Moved Computer
    3. Started restarting the Next Day
    4. Reformatted Windows
    5. Still restarted
    6. Enabled BSOD
    7. Got this error message:

    0x0000007E (0x0000005,0X5057202B,0XF7A55CA0,0,xF95599C)

    Not sure if there was a space after the comma or not.

    And yes, there were tons of .dmp files in my minidump.. it says it exceeds the 500kb maximum for .zip files :(

    HELP?!
     
  12. cory_x123

    cory_x123 Thread Starter

    Joined:
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    Messages:
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    It's 1.88 MB!
     
  13. zabusant

    zabusant

    Joined:
    Sep 6, 2007
    Messages:
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    Just attach a part of it /make more than one attachements.:)
     
  14. zabusant

    zabusant

    Joined:
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  15. cory_x123

    cory_x123 Thread Starter

    Joined:
    May 10, 2007
    Messages:
    52
    What's disk check? And here are two more errors that I got:

    0x00000024 (0x001902FE,0xBACDB3A8,0xBACDB0A4,0x8057289C)

    AND

    0x0000000A (0x0000000C, 0x0000002,0x00000001,0x8051013B)

    Let me attach the files, one minute.
     
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