Win XP serv pack 2...won't install

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Nittany

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Joined
Dec 12, 2004
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86
my father in law's cpu won't install service pack 2.

He gets this error during the install:

file c:/windows/system32/ftp.exe is open or in use by another application...close or ignore

I can't figure out how to fix this. I checked to see which apps were running and could not find anything but taskmnger and other normal apps.

Any ideas?

thanks

Nit
 
Joined
Aug 28, 2004
Messages
22,816
ftp.exe is a windows process and is used by Windows Update. Make sure your fire wall allows ftp exe to access the internet. I would also do a virus scan and check for malware etc. You might run Hijack This and/or post over in the security forum because the kind of problem you are having could be a Trojan, etc.
 
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