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WIN XP: "Windows - No Disk. Please contact System Administrator" error

Discussion in 'Windows XP' started by Supreme, Mar 21, 2007.

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  1. Supreme

    Supreme Thread Starter

    Joined:
    Mar 21, 2007
    Messages:
    8
    Hi,

    Would someone please be able to assist me with this problem? I keep getting the "Windows - No Disk. Please contact System Administrator" problem on my PC. Usually a reboot solves this but it creeps up after time again.

    I ran a HijackThis system scan and here is the log...

    Logfile of Trend Micro HijackThis v2.0.0 (BETA)
    Scan saved at 1:01:12 PM, on 2007/03/21
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
    C:\Program Files\Network Associates\VirusScan\Mcshield.exe
    C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\System32\NALNTSRV.EXE
    c:\Ora920\bin\omtsreco.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\wm.exe
    C:\NOVELL\ZENRC\WUOLService.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\System32\dpmw32.exe
    C:\WINDOWS\system32\NWTRAY.EXE
    C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
    C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
    C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\WINDOWS\ALCWZRD.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\system32\NALDESK.EXE
    C:\NOVELL\ZENRC\wuser32.exe
    C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
    C:\Downloads\HiJackThis_v2.exe
    C:\Program Files\Internet Explorer\iexplore.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://intranet.city.mississauga.on.ca/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://intranet.city.mississauga.on.ca
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by City of Mississauga
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Oracle\jre\1.1.7\bin\ssv.dll (file missing)
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [IMONTRAY] C:\Program Files\Intel\Intel(R) Active Monitor\imontray.exe
    O4 - HKLM\..\Run: [NDPS] C:\WINDOWS\System32\dpmw32.exe
    O4 - HKLM\..\Run: [ZENRC Tray Icon] zentray.exe
    O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
    O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
    O4 - HKLM\..\Run: [ShStatEXE] "C:\\Program Files\\Network Associates\\VirusScan\\SHSTAT.EXE" /STANDALONE
    O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
    O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe"
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [USSShReg] C:\PROGRA~1\ULEADS~1\ULEADP~1.2\SSaver\Ussshreg.exe /r
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] %*WINSYSDIR%\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] %*WINSYSDIR%\CTFMON.EXE (User 'Default user')
    O4 - Startup: naldesk.lnk = C:\WINDOWS\system32\NALDESK.EXE
    O4 - Global Startup: naldesk.lnk = C:\WINDOWS\system32\NALDESK.EXE
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://intranet.city.mississauga.on.ca
    O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
    O16 - DPF: {2AF5BD25-90C5-4EEC-88C5-B44DC2905D8B} (DownloadManager Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.0.5.cab
    O16 - DPF: {5879B3B0-566E-4ECB-9B77-9A8A5E62AAB8} (DeviceMon Class) - http://www.blackberry.com/DST2007/patch/desktop/DSTUpdateLoaderUSB.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1106081444875
    O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - file://C:\WINDOWS\msxml4.cab
    O16 - DPF: {97330955-49DA-11D5-94EB-0060B0F82529} (Project1.UserIdCtl) - http://intranet/ps83/UserIdCtl.CAB
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = civic.mississauga.ca
    O17 - HKLM\Software\..\Telephony: DomainName = civic.mississauga.ca
    O17 - HKLM\System\CCS\Services\Tcpip\..\{383DA2C0-FA10-41D8-BA9D-DA08F354BD4A}: Domain = civic.mississauga.ca
    O17 - HKLM\System\CCS\Services\Tcpip\..\{383DA2C0-FA10-41D8-BA9D-DA08F354BD4A}: NameServer = 142.240.8.18,142.240.5.60
    O17 - HKLM\System\CCS\Services\Tcpip\..\{EF4C7D09-C035-40BF-AE55-E6ED3EB9263E}: Domain = civic.mississauga.ca
    O17 - HKLM\System\CCS\Services\Tcpip\..\{EF4C7D09-C035-40BF-AE55-E6ED3EB9263E}: NameServer = 142.240.18.50,142.240.18.51,142.240.5.50
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = civic.mississauga.ca
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = civic.mississauga.ca,city.mississauga.on.ca,mississauga.ca
    O17 - HKLM\System\CS1\Services\Tcpip\..\{383DA2C0-FA10-41D8-BA9D-DA08F354BD4A}: Domain = civic.mississauga.ca
    O17 - HKLM\System\CS1\Services\Tcpip\..\{383DA2C0-FA10-41D8-BA9D-DA08F354BD4A}: NameServer = 142.240.8.18,142.240.5.60
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = civic.mississauga.ca
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = civic.mississauga.ca,city.mississauga.on.ca,mississauga.ca
    O17 - HKLM\System\CS2\Services\Tcpip\..\{383DA2C0-FA10-41D8-BA9D-DA08F354BD4A}: Domain = civic.mississauga.ca
    O17 - HKLM\System\CS2\Services\Tcpip\..\{383DA2C0-FA10-41D8-BA9D-DA08F354BD4A}: NameServer = 142.240.8.18,142.240.5.60
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = civic.mississauga.ca,city.mississauga.on.ca,mississauga.ca
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
    O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
    O23 - Service: Client Update Service for Novell (cusrvc) - Novell, Inc. - C:\WINDOWS\System32\cusrvc.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Intel(R) Active Monitor (imonNT) - Intel Corp. - C:\Program Files\Intel\Intel(R) Active Monitor\imonnt.exe
    O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
    O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\Mcshield.exe
    O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
    O23 - Service: Novell Application Launcher (NALNTSERVICE) - Novell, Inc. - C:\WINDOWS\System32\NALNTSRV.EXE
    O23 - Service: Remote management (Novell WUser Agent) - Novell, Inc. - C:\NOVELL\ZENRC\wuser32.exe
    O23 - Service: OracleMTSRecoveryService - Oracle Corporation - c:\Ora920\bin\omtsreco.exe
    O23 - Service: OracleOra816ClientCache - Unknown owner - c:\Ora816\BIN\ONRSD.EXE
    O23 - Service: OracleOra920ClientCache - Unknown owner - c:\Ora920\BIN\ONRSD.EXE
    O23 - Service: Novell Workstation Manager (WM) - Novell, Inc. - C:\WINDOWS\System32\wm.exe
    O23 - Service: WUOLservice (WUOLService) - Novell, Inc. - C:\NOVELL\ZENRC\WUOLService.exe

    --
    End of file - 8762 bytes
     
  2. jwinathome

    jwinathome

    Joined:
    Mar 9, 2007
    Messages:
    319
  3. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    I don't see any of the usual suspects there, and the "contact system administrator" part of the message is a little more than you get with the basic MS error for this.

    My bet is it belongs to one of your Novell or Database programs.

    If any of them has a scheduled backup feature -- it may be looking for a storage media that it cannot find.

    If the problem occurs frequently enough you could try "clean boot" troubleshooting techniques to isolate it.

    This is the basic drill for that:

    Run msconfig and select the "Services" tab. Check "Hide Microsoft Services" and then disable the rest. Also uncheck "load startup group" on the general page.

    See this link for detailed information:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;310353

    Now restart and test the issue at hand

    If no problems, run msconfig and recheck half the disabled items on the Services tab. Test again. If the problem recurs, UNcheck half the items you just checked to narrow down the culprit.

    If the problem didn't occur, check the other half, so all the Services are enabled -- proceed to do this on the startup tab as well.

    Get the idea? You want to isolate the problem to a specific startup if possible.

    Note: if you already have items unchecked under msconfig > startups and are in “selective” startup mode – you should note what these are before beginning. They will need to be de-selected again.
     
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