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Win10: Headphone jack and USB are not recognized anymore

Discussion in 'Hardware' started by rofri, Apr 15, 2019.

  1. rofri

    rofri Thread Starter

    Apr 15, 2019
    Hi all

    I have a PC Win10 (HP)
    I probably did something (update or clicked something), but since a while my laptop doesn't recognize my phone when I plug it in (it charges tho). I googled a bit and thought the driver is maybe outdated and tried to update it through the device manager, but nothing happened (I got some error messages). I downloaded some driver update-softwares, they all recognized something like 7 outdated drivers, but they couldn't get the update done.
    I'm a bit unsure what I did afterwards, but suddenly my headphone jack doesn't recognize my headphones anymore and only plays music through the speakers. I tried to download the realtek audiodriver manually, but I get errors when trying to install it.
    Any idea what I can do?
    Also...pretty sure the HDMI port doesn't work now either:giggle:

    Thank you so much for your help guys
    Last edited: Apr 15, 2019
  2. stevecook


    Oct 8, 2005
    Did you check for Windows updates? These can cause all kinds of wierd problems when they go wrong. Sometimes you have to manually reboot several times to complete installation of them all.
  3. Oddba11


    May 12, 2011
    First Name:
    Manually reinstall/update the audio drivers. Get the latest version available on the HP support page for your model. If the install fails, please provide the exact error message (or a screen shot).
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