1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

(Win10) Internet works, but broswer doesn't

Discussion in 'Networking' started by kikai, Mar 22, 2017.

Thread Status:
Not open for further replies.
  1. kikai

    kikai Thread Starter

    Joined:
    Mar 22, 2017
    Messages:
    1
    Hello,

    Windows 10 Pro
    CPU: Intel Core i7-7700K @ 4.6ghz
    RAM: G.Skill Ripjaws V Series 16GB (2 x 8GB) DDR-2400
    Mobo: Gigabyte GA-Z170X-Gaming 3 ATX LGA1151
    GPU: Sapphire Radeon R9 390 8GB Nitro

    As of yesterday my boyfriend had working ethernet and wi-fi.
    Today when turning on his computer, he could use the intenet for some programs, for instance a voice chat client (mumble) and for torrent software.
    However, browsers (Edge and Chrome) do not work neither does the wi-fi to his phone, and give the following error:

    There is no internet connection There is something wrong with the proxy server, or the address is incorrect ERR_PROXY_CONNECTION_FAILED

    He uninstalled his firewall, Zone Alarm Free with iobit uninstaller. After rebooting, the internet worked. He then installed AVG antivirus, scanned
    and it found some items which it removed. But the internet once again stopped working, same exact problem. He uninstalled but this time the uninstaller
    froze while uninstalling, so he had to restart the computer, Iobit then had to delete the AVG files. No change with the problem.

    The computer would not System Restore, cannot remember the error but can get it for you. Scanning with Malware-Bytes also turned up nothing.

    Online there was a suggestion to use the cmd prompt as administrator and type in "netsh int ip reset", "ipv4" and "ipv6", the all failed, stating 'access denied.

    Anyone know how to fix this?
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,266
    First Name:
    Frank
    Considering how your boyfriend uses that computer, it's my guess it's infested with threats.
    Advise him to put Malwarebytes AdwCleaner and SUPERAntiSpyware (both free) to use in it.
    If you want detailed instructions for setting them up and using them, advise me.

    ---------------------------------------------------------------
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1187262

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice