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win10 not seeing hard drive

Discussion in 'Hardware' started by ErniezJT, Oct 12, 2019 at 5:29 PM.

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  1. ErniezJT

    ErniezJT Thread Starter

    Joined:
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    Okay, I am stumped!
    I have an old hard drive that I am trying to transfer files from. I connect the power cable and the data cable. I power up and go to File explorer and the drive doesn't show up. I tried different cables and still no good. I did notice though, that when I power the computer up or down, the drive spins.
    Any suggestions?
    Thanks

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Pro, 64 bit
    Processor: Intel(R) Core(TM) i5-3570 CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 4
    RAM: 8066 Mb
    Graphics Card: Intel(R) HD Graphics, -1984 Mb
    Hard Drives: C: 464 GB (417 GB Free); E: 1862 GB (701 GB Free);
    Motherboard: Hewlett-Packard, 3397
    Antivirus: Windows Defender, Enabled and Updated
     
  2. flavallee

    flavallee Trusted Advisor

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    Messages:
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    First Name:
    Frank
    What's the model name and complete model number of your HP?

    Are the 465 GB C: and 1862 GB E: assigned letters associated with 2 separate internal hard drives?

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  3. ErniezJT

    ErniezJT Thread Starter

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    The 465 GB C: is internal, the 1863 GB E: is external. The model is HP Elite 8300 Series Small Form Factor
     
  4. flavallee

    flavallee Trusted Advisor

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    First Name:
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    HP Compaq Elite 8300 Small Form Factor PC (support site)

    The small form factor case allows only 1 internal hard drive to be used.
    With the 465 GB hard drive already inside the case, how are you connecting that old hard drive to it?

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  5. ErniezJT

    ErniezJT Thread Starter

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    There are a couple spare empty SATA sockets for additional drives
     
  6. ErniezJT

    ErniezJT Thread Starter

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    Is the an easier (better) way to grab the data?
     
  7. flavallee

    flavallee Trusted Advisor

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    I'm still not exactly sure how you're connecting the power and data cables of that old hard drive to your HP.

    Since I have zero experience with using external hard drives, I'll leave you with someone else here to sort out your issue.

    Good luck.

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