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Win2000-keeps restarting!

Discussion in 'Windows XP' started by thekaz, Apr 17, 2004.

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  1. thekaz

    thekaz Thread Starter

    Joined:
    Apr 17, 2004
    Messages:
    5
    I'm running Win2000 upgrade from Win98SE. I can't seem to get my comp to shutdown! I just keeps restarting! Here's my system info:

    Intel Pent2,Win2000 SP4 upgrade/fr W98
    40GB sys/ 10GB backup ext
    Creative AudioPCI,NVidia 128/128ZX
    (ext)Teac CD-W58E,MatshitaDVD-Rom SR-8583
    Iomega Zip250

    Any tips or suggestions would be greatly appreciated! ;)
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    114,247
    Please download and run the following programs.

    AD-AWARE

    Go here: http://www.lavasoftusa.com/support/download/
    and download Ad-Aware 6 Build 181

    Install the program and launch it.

    First in the main window look in the bottom right-hand corner and click on Check for updates now and download the latest reference files.

    Make sure the following settings are made and on -------ON=GREEN

    From main window: Click Start then Activate in-depth scan (recommended)

    Click Use custom scanning options then click Customize and have these options selected: Under Drives and Folders put a check by Scan within archives and below that under Memory and Registry put a check by all the options there.

    Now click on the Tweak button in that same window. Under Scanning engine select Unload recognized processes during scanning and under Cleaning Engine select Let windows remove files in use at next reboot

    Click proceed to save your settings.

    Now to scan just click the Next button.

    When the scan is finished mark everything for removal and get rid of it. (Right click the window and choose select all from the drop down menu and click Next)

    Restart your computer

    Download and run: SPYBOT SEARCH & DESTROY, here:

    http://download.com.com/3000-2144-1...tml?tag=lst-0-1

    Open Spybot Search & Destroy (Click Start, Programs, Spybot S&D (Advanced Mode). Click online, Search for updates, Download all available updates. Close all Browser windows, Click ''Check for Problems'', Put a check in every entry Spybot Search & Destroy flags with a red exclamation mark and click ''Fix Selected Problems'' , Then restart your computer.

    Download both of these for added protection: SPYWAREBLASTER & SPYWAREGUARD, here:

    http://www.javacoolsoftware.com/spywareblaster.html

    Once you've done all that, download HIJACK THIS, scan and post the saved log here for an expert to take a look at as I’m not qualified to analyze the log.

    Please do this. Click here: http://www.sherrylynn.us/HijackThis.exe to download Hijack This. Save it to it’s own folder (not temporary files or the desktop).

    Close all open windows and open HIJACK THIS. Click “Scan”. When the scan is finished (it only takes a second), the scan button will change to “Save Log”. Click on “Save Log” and save it to NotePad. Copy the entire log and paste it here.

    DO NOT FIX ANYTHING YET, most items that appear in the log are harmless or even needed. Wait for someone to analyze the scan and advise.

    Cookie
     
  3. thekaz

    thekaz Thread Starter

    Joined:
    Apr 17, 2004
    Messages:
    5
    I already have Adaware and Spybot so I'll continue with your suggestions. Thanks for responding!
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    114,247
    O.K. Will wait to see the Hijack This log when you're done.

    Cookie
     
  5. thekaz

    thekaz Thread Starter

    Joined:
    Apr 17, 2004
    Messages:
    5
    Logfile of HijackThis v1.97.7
    Scan saved at 5:14:33 PM, on 4/23/2004
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\System32\svchost.exe
    C:\PROGRA~1\Iomega\System32\ActivityDisk.exe
    c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFSER~1.EXE
    C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
    C:\WINDOWS\system32\regsvc.exe
    C:\WINDOWS\system32\MSTask.exe
    C:\WINDOWS\System32\snmp.exe
    C:\WINDOWS\System32\WBEM\WinMgmt.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\ZipToA.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\inetsrv\inetinfo.exe
    C:\WINDOWS\Explorer.EXE
    c:\PROGRA~1\mcafee.com\vso\mcshield.exe
    C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
    C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFAGENT.EXE
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    c:\progra~1\mcafee.com\vso\mcvsescn.exe
    C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
    C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
    C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
    C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Iomega\AutoDisk\AD2KClient.exe
    C:\Program Files\Hewlett-Packard\hp psc 700 series\bin\hpodev07.exe
    C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
    C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    C:\Program Files\SpywareGuard\sgmain.exe
    C:\Program Files\SpywareGuard\sgbhp.exe
    C:\PROGRA~1\HEWLET~1\HPPSC7~1\bin\hpoevm07.exe
    C:\WINDOWS\system32\hpoipm07.exe
    C:\Program Files\Hewlett-Packard\hp psc 700 series\bin\HPOSTS07.exe
    C:\My Documents\dwn_lds\Hijack\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hometab.bellsouth.net/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
    O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [AutoProp] C:\PROGRA~1\MICROS~2\Office10\bots\fp_wmp\regprop.exe C:\PROGRA~1\MICROS~2\Office10\bots\fp_wmp\WMPaddin.dll
    O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
    O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
    O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
    O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr] C:\WINDOWS\system32\spool\DRIVERS\W32X86\hpoopm07.exe
    O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
    O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
    O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
    O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe /startup
    O4 - HKLM\..\Run: [MediaFace Integration] C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe
    O4 - HKLM\..\RunServices: [MOSearch] C:\PROGRA~1\COMMON~1\System\MOSearch\Bin\mosearch.exe
    O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
    O4 - HKCU\..\Run: [Iomega Active Disk] C:\Program Files\Iomega\AutoDisk\AD2KClient.exe
    O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
    O4 - Global Startup: Event Reminder.lnk = C:\Program Files\Broderbund\PrintMaster\PMremind.exe
    O4 - Global Startup: HPAiODevice.lnk = C:\Program Files\Hewlett-Packard\hp psc 700 series\bin\hpodev07.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
    O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    O15 - Trusted Zone: http://hometab.bellsouth.net
    O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
    O16 - DPF: {886DDE35-E955-11D0-A707-000000521958} - http://69.56.176.78/webplugin.cab
    O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - http://support.gateway.com/support/serialharvest/gwCID.CAB
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37921.4321875
    O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments Control) - https://webresponse.one.microsoft.com/oas/ActiveX/FileXfer.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

    Thanks again, Harvey
     
  6. snappy_31

    snappy_31

    Joined:
    Dec 3, 2003
    Messages:
    385
    Sometimes you are required to log off .. then shut down.
    Peter
     
  7. DonnaT

    DonnaT

    Joined:
    Apr 18, 2004
    Messages:
    2
    It's up and running now - I was uninstalling a program I don't often use, and my computer locked up during the uninstalling. It was after that it wouldn't come on. Had to have a computer person come and fix it...
     
  8. thekaz

    thekaz Thread Starter

    Joined:
    Apr 17, 2004
    Messages:
    5
    Peter, it doesn't matter. Even if I "log off" then choose "shutdown" at login screen it still restarts!
     
  9. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    39,347
    If you are spyware free, then I would guess this could be the problem. Upgrades from win9x based os to nt based os do not generally go well. I would backup anything you want to save and do a clean install of the os; formatted as ntfs.

    Both win2k and xp have more stringent requirements of the acpi compliant bios than does win9x. Have you checked the mgf's site for a bios update that addresses the problem you are encountering?
     
  10. DonnaT

    DonnaT

    Joined:
    Apr 18, 2004
    Messages:
    2
    This is what I was told by Gateway Tech to do, it worked but I had to create the backup disc on a a different computer

    1. Start the computer and insert the Windows® 2000 CD into the CD-ROM
    drive. The Operating System Boot Menu opens. Press 2 to select Install
    Windows, and then press the ENTER key.

    2. The next message prompts you to install Windows 2000. Press the Y
    key, and then press ENTER.

    3. The installation prompts for the creation of the Windows 2000
    installation disks. The process takes four blank formatted floppy
    disks. Press Y, and then press ENTER to create the disks.

    4. The installation prompts for insertion of a blank disk to create
    disk 4. Insert a formatted floppy disk into the floppy disk drive, and
    then press any key.

    Note: It is highly recommended that the four floppy disks are quick
    formatted prior to making the installation disks to validate the media
    and ensure that they are blank.

    5. The installation prompts for three more disks in succession as the
    files are copied. Disk 1 is the last disk copied. After all four disks
    are finished, the installation prompts for the removal of the CD and
    restarting the computer. Remove the CD from the CD-ROM drive. Leave
    the floppy disk in the floppy disk drive, and then restart the computer.

    6. The computer starts the Windows 2000 installation with the first
    disk in the floppy disk drive. If a third-party SCSI or RAID driver
    needs to be installed, press the F6 key.

    7. Files are copied to the hard disk. The Windows 2000 Professional
    Setup prompts for Setup Disk 2. Remove disk 1, and then insert disk 2
    into the floppy disk drive. Press ENTER.

    8. Files are copied to the hard disk. The Windows 2000 Professional
    Setup prompts for Setup Disk 3. Remove disk 2, and then insert disk 3
    into the floppy disk drive. Press ENTER.

    9. Files are copied to the hard disk. The Windows 2000 Professional
    Setup prompts for Setup Disk 4. Remove disk 3, and then insert disk 4
    into the floppy disk drive. Press ENTER.

    10. Files are copied to the hard disk. The computer restarts
    automatically.

    11. On the next menu, select Windows installation/Upgrade.

    12. The Windows 2000 Professional Setup welcome screen appears. Press
    the R key to repair Windows 2000.

    13. On the next screen, two options for repairing the Windows 2000
    installation are provided. Press R to perform an emergency repair.

    14. On the next screen, press the F key to perform all repair options.

    15. On the next screen, you are prompted for the Emergency Repair Disk.
    If you do not have the Emergency Repair Disk, press the L key to have
    the setup program locate the previous Windows 2000 installation.

    16. The Windows 2000 Professional Setup prompts for the insertion of
    the Windows 2000 Professional CD. Insert the CD into the CD-ROM drive.
    Let the CD spin up to speed, and then press ENTER.

    17. On the next screen, two options for repairing the Windows 2000
    installation are provided. Press R to perform an emergency repair.

    18. On the next screen, press F to perform all repair options.

    19. On the next screen, you are prompted for the Emergency Repair Disk.
    If you do not have the Emergency Repair Disk, press L to have the setup
    program locate the previous Windows 2000 installation.

    20. The next screen states that the previous Windows 2000 installation
    has been located. Press ENTER to repair the installation.
     
  11. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    39,347
    You have done a repair install of win2k. That almost always fixes the problem. This is an example of why I never do a win9x>win2k upgrade.

    Note there is a much easier way to do the repair install if you need to in the future. Boot with your win2k cd; from the first menu choose install not repair. The next menu shows your previous win2k install and offers to repair it for you.
     
  12. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    39,347
    Note after a repair install of win2k, you will need to reapply sp4 unless the cd you used for the repair already had it integrated. You will also need to reapply any updates, hot fixes, DirectX updates, and any update to IE.
     
  13. thekaz

    thekaz Thread Starter

    Joined:
    Apr 17, 2004
    Messages:
    5
    thanks for all your help! Ran update(bios) then repair win2k system still kept restarting! I gave up and returned system to Win98 and ordered new 'puter! Thanks again! Consider this thread DEAD!
     
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