Win2000-keeps restarting!

[thekaz]

I'm running Win2000 upgrade from Win98SE. I can't seem to get my comp to shutdown! I just keeps restarting! Here's my system info:

Intel Pent2,Win2000 SP4 upgrade/fr W98
40GB sys/ 10GB backup ext
Creative AudioPCI,NVidia 128/128ZX
(ext)Teac CD-W58E,MatshitaDVD-Rom SR-8583
Iomega Zip250

Any tips or suggestions would be greatly appreciated!

 

[Cookiegal]

Please download and run the following programs.

AD-AWARE

Go here: http://www.lavasoftusa.com/support/download/
and download Ad-Aware 6 Build 181

Install the program and launch it.

First in the main window look in the bottom right-hand corner and click on Check for updates now and download the latest reference files.

Make sure the following settings are made and on -------ON=GREEN

From main window: Click Start then Activate in-depth scan (recommended)

Click Use custom scanning options then click Customize and have these options selected: Under Drives and Folders put a check by Scan within archives and below that under Memory and Registry put a check by all the options there.

Now click on the Tweak button in that same window. Under Scanning engine select Unload recognized processes during scanning and under Cleaning Engine select Let windows remove files in use at next reboot

Click proceed to save your settings.

Now to scan just click the Next button.

When the scan is finished mark everything for removal and get rid of it. (Right click the window and choose select all from the drop down menu and click Next)

Restart your computer

Download and run: SPYBOT SEARCH & DESTROY, here:

http://download.com.com/3000-2144-1...tml?tag=lst-0-1

Open Spybot Search & Destroy (Click Start, Programs, Spybot S&D (Advanced Mode). Click online, Search for updates, Download all available updates. Close all Browser windows, Click ''Check for Problems'', Put a check in every entry Spybot Search & Destroy flags with a red exclamation mark and click ''Fix Selected Problems'' , Then restart your computer.

Download both of these for added protection: SPYWAREBLASTER & SPYWAREGUARD, here:

http://www.javacoolsoftware.com/spywareblaster.html

Once you've done all that, download HIJACK THIS, scan and post the saved log here for an expert to take a look at as I’m not qualified to analyze the log.

Please do this. Click here: http://www.sherrylynn.us/HijackThis.exe to download Hijack This. Save it to it’s own folder (not temporary files or the desktop).

Close all open windows and open HIJACK THIS. Click “Scan”. When the scan is finished (it only takes a second), the scan button will change to “Save Log”. Click on “Save Log” and save it to NotePad. Copy the entire log and paste it here.

DO NOT FIX ANYTHING YET, most items that appear in the log are harmless or even needed. Wait for someone to analyze the scan and advise.

Cookie

 

[thekaz]

I already have Adaware and Spybot so I'll continue with your suggestions. Thanks for responding!

 

[Cookiegal]

O.K. Will wait to see the Hijack This log when you're done.

Cookie

 

[thekaz]

Logfile of HijackThis v1.97.7
Scan saved at 5:14:33 PM, on 4/23/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Iomega\System32\ActivityDisk.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFSER~1.EXE
C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
C:\WINDOWS\system32\regsvc.exe
C:\WINDOWS\system32\MSTask.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\WBEM\WinMgmt.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\ZipToA.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFAGENT.EXE
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Iomega\AutoDisk\AD2KClient.exe
C:\Program Files\Hewlett-Packard\hp psc 700 series\bin\hpodev07.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\PROGRA~1\HEWLET~1\HPPSC7~1\bin\hpoevm07.exe
C:\WINDOWS\system32\hpoipm07.exe
C:\Program Files\Hewlett-Packard\hp psc 700 series\bin\HPOSTS07.exe
C:\My Documents\dwn_lds\Hijack\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hometab.bellsouth.net/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [AutoProp] C:\PROGRA~1\MICROS~2\Office10\bots\fp_wmp\regprop.exe C:\PROGRA~1\MICROS~2\Office10\bots\fp_wmp\WMPaddin.dll
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr] C:\WINDOWS\system32\spool\DRIVERS\W32X86\hpoopm07.exe
O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [MSKAGENTEXE] C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe /startup
O4 - HKLM\..\Run: [MediaFace Integration] C:\Program Files\Fellowes\MediaFACE 4.0\SetHook.exe
O4 - HKLM\..\RunServices: [MOSearch] C:\PROGRA~1\COMMON~1\System\MOSearch\Bin\mosearch.exe
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - HKCU\..\Run: [Iomega Active Disk] C:\Program Files\Iomega\AutoDisk\AD2KClient.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Event Reminder.lnk = C:\Program Files\Broderbund\PrintMaster\PMremind.exe
O4 - Global Startup: HPAiODevice.lnk = C:\Program Files\Hewlett-Packard\hp psc 700 series\bin\hpodev07.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O15 - Trusted Zone: http://hometab.bellsouth.net
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.com/oas/ActiveX/winrep.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,76/mcinsctl.cab
O16 - DPF: {886DDE35-E955-11D0-A707-000000521958} - http://69.56.176.78/webplugin.cab
O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - http://support.gateway.com/support/serialharvest/gwCID.CAB
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37921.4321875
O16 - DPF: {A7E092C3-692A-11D0-A7E5-08002B322F3B} (WebResponseAttachments Control) - https://webresponse.one.microsoft.com/oas/ActiveX/FileXfer.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

Thanks again, Harvey

 

[snappy_31]

Sometimes you are required to log off .. then shut down.
Peter

 

[DonnaT]

It's up and running now - I was uninstalling a program I don't often use, and my computer locked up during the uninstalling. It was after that it wouldn't come on. Had to have a computer person come and fix it...

 

[thekaz]

Peter, it doesn't matter. Even if I "log off" then choose "shutdown" at login screen it still restarts!

 

[crjdriver]

I'm running Win2000 upgrade from Win98SE

If you are spyware free, then I would guess this could be the problem. Upgrades from win9x based os to nt based os do not generally go well. I would backup anything you want to save and do a clean install of the os; formatted as ntfs.

Both win2k and xp have more stringent requirements of the acpi compliant bios than does win9x. Have you checked the mgf's site for a bios update that addresses the problem you are encountering?

 

[DonnaT]

This is what I was told by Gateway Tech to do, it worked but I had to create the backup disc on a a different computer

1. Start the computer and insert the Windows® 2000 CD into the CD-ROM
drive. The Operating System Boot Menu opens. Press 2 to select Install
Windows, and then press the ENTER key.

2. The next message prompts you to install Windows 2000. Press the Y
key, and then press ENTER.

3. The installation prompts for the creation of the Windows 2000
installation disks. The process takes four blank formatted floppy
disks. Press Y, and then press ENTER to create the disks.

4. The installation prompts for insertion of a blank disk to create
disk 4. Insert a formatted floppy disk into the floppy disk drive, and
then press any key.

Note: It is highly recommended that the four floppy disks are quick
formatted prior to making the installation disks to validate the media
and ensure that they are blank.

5. The installation prompts for three more disks in succession as the
files are copied. Disk 1 is the last disk copied. After all four disks
are finished, the installation prompts for the removal of the CD and
restarting the computer. Remove the CD from the CD-ROM drive. Leave
the floppy disk in the floppy disk drive, and then restart the computer.

6. The computer starts the Windows 2000 installation with the first
disk in the floppy disk drive. If a third-party SCSI or RAID driver
needs to be installed, press the F6 key.

7. Files are copied to the hard disk. The Windows 2000 Professional
Setup prompts for Setup Disk 2. Remove disk 1, and then insert disk 2
into the floppy disk drive. Press ENTER.

8. Files are copied to the hard disk. The Windows 2000 Professional
Setup prompts for Setup Disk 3. Remove disk 2, and then insert disk 3
into the floppy disk drive. Press ENTER.

9. Files are copied to the hard disk. The Windows 2000 Professional
Setup prompts for Setup Disk 4. Remove disk 3, and then insert disk 4
into the floppy disk drive. Press ENTER.

10. Files are copied to the hard disk. The computer restarts
automatically.

11. On the next menu, select Windows installation/Upgrade.

12. The Windows 2000 Professional Setup welcome screen appears. Press
the R key to repair Windows 2000.

13. On the next screen, two options for repairing the Windows 2000
installation are provided. Press R to perform an emergency repair.

14. On the next screen, press the F key to perform all repair options.

15. On the next screen, you are prompted for the Emergency Repair Disk.
If you do not have the Emergency Repair Disk, press the L key to have
the setup program locate the previous Windows 2000 installation.

16. The Windows 2000 Professional Setup prompts for the insertion of
the Windows 2000 Professional CD. Insert the CD into the CD-ROM drive.
Let the CD spin up to speed, and then press ENTER.

17. On the next screen, two options for repairing the Windows 2000
installation are provided. Press R to perform an emergency repair.

18. On the next screen, press F to perform all repair options.

19. On the next screen, you are prompted for the Emergency Repair Disk.
If you do not have the Emergency Repair Disk, press L to have the setup
program locate the previous Windows 2000 installation.

20. The next screen states that the previous Windows 2000 installation
has been located. Press ENTER to repair the installation.

 

[crjdriver]

You have done a repair install of win2k. That almost always fixes the problem. This is an example of why I never do a win9x>win2k upgrade.

Note there is a much easier way to do the repair install if you need to in the future. Boot with your win2k cd; from the first menu choose install not repair. The next menu shows your previous win2k install and offers to repair it for you.

 

[crjdriver]

Note after a repair install of win2k, you will need to reapply sp4 unless the cd you used for the repair already had it integrated. You will also need to reapply any updates, hot fixes, DirectX updates, and any update to IE.

 

[thekaz]

thanks for all your help! Ran update(bios) then repair win2k system still kept restarting! I gave up and returned system to Win98 and ordered new 'puter! Thanks again! Consider this thread DEAD!