Win2k network: Cannot access internet with Static IP address

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GillIT

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Jul 17, 2003
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53
I am trying to help someone who is half-way across the country to connect to the internet. He is using Win2k and just got a new laptop.

I have already walked him through using the internet wizzard, then adding his IP, Subnet mask, Default gateway, Preferred DNS server and Alternate DNS server.

He still cannot access the internet and I am just fresh out of ideas what other configurations I could have missed.

Thanks.
 
Joined
Sep 23, 2003
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65
well first does he have a network does he have multiple pcs, a router what does he have or does he have dsl give us more info ?
 

GillIT

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Joined
Jul 17, 2003
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53
There is a router with multiple computers on it. I have a list of IP addresses that they use.

I think they are using something like a fireline. A mock T1 line? I'm not exactly sure.
 
Joined
Sep 23, 2003
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ok first of all can he ping the router ??? are they public or private ips, can you get into interface of the router to make sure you can see the router. if you are able to see the router then try to ping www.yahoo.com and see if that works if not then try to ping this ip and see if it works wich is the ip of yahoo 216.109.118.78

by the way is this the only computer that can't get on line, if this is so, then it could probably be that the dns info is incorrect, try to ping 1 of the other computers on the network and see if you see them, or can you look at the workgroup?
 

GillIT

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Jul 17, 2003
Messages
53
Problem solved.

Thanks for the help. It was just something stupid on my part. The problem was that I was built and tested at my location and I have an internet DNS service. I forgot to tell him to log into the computer system instead of my domain. Of course the computer cannot access network correctly if the domain doesn't exist.

Sorry for taking up your time.
 
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