WIN2K Won't Shutdown!!!

[Fairbairn]

I have a user that when he tries to shutdown his WIN2K machine, he gets a blue screen message that stays on the screen for about two seconds. The computer then restarts on it's own...it will not shutdown. Error message is as follows (what I've gotten so far):

STOP IRQ Address 8046856F Base at 80400 Datestamp 3d366b(don't have the rest of the numbers) ntoskrnl.exe

Beginning physical dump of memory.

Any help would be greatly appreciated.

SGT Armstrong
US Army

 

[Fairbairn]

Message is:

***STOP: 0x0000000A (0x00000002, 0x00000000, 0x8046856F)
IRQL_NOT_LESS_OR_EQUAL

***Address 8046856F at 80400000, DateStamp 3d366b8b- ntoskrnl.exe

Beginning physical memory dump.



Again any help is greatly appreciated. Thanks.

 

[crjdriver]

Here is a MSKB article that addresses the problem.
http://support.microsoft.com/default.aspx?scid=kb;en-us;245835

 

[Fairbairn]

This article address talks about Quicken. My user does not have Quicken on his machine so I'm pretty sure that that article can't help me. Thanks for the help though. Any other suggestions??? Anyone...anyone....Bueler? Bueler?

 

[crjdriver]

Try shutting down in safe mode. If it shuts down alright, then try disabling programs / services that are loading at startup until you find the cause. If it still will not shut down in safe mode; I would check the memory with a memory tester, remove all pci / isa cards until you get it to shutdown.
Also are you using acpi?