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Win32:Dropper-gen[Drp)

Discussion in 'Virus & Other Malware Removal' started by ti-gris, Feb 24, 2015.

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  1. ti-gris

    ti-gris Thread Starter

    Joined:
    Apr 23, 2005
    Messages:
    205
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8.1, 64 bit
    Processor: Intel(R) Pentium(R) CPU N3530 @ 2.16GHz, Intel64 Family 6 Model 55 Stepping 8
    Processor Count: 4
    RAM: 3984 Mb
    Graphics Card: Intel(R) HD Graphics, -2039 Mb
    Hard Drives: C: Total - 452874 MB, Free - 406263 MB; D: Total - 23020 MB, Free - 2227 MB;
    Motherboard: Hewlett-Packard, 2213
    Antivirus: Windows Defender, Disabled

    Avast full scan reports: Win32:dropper-gen[Drp]. For some time my machine(HP 15-r013ca Notebook)
    Intel(R) Pentium(R) CPU N3530 2.16GHz 64bits using 64GB ram on Windows 8.1 (big mistake!) has
    been very slow. Did all kinds of scans: Avast, Acura, MAM, SuperAntiSpware and others. Using CCleaner
    tools > duplicate finder: found pages and pages of duplicates. I'm not sure what to delete as there
    are many .exe, .dll, etc. Note that I changed machine from XP, millenium, Vista, 8.1. Guess many of
    these duplicates come from that?. Would you like a copy of those duplicates?
    Would appreciate your help please.
     
  2. ti-gris

    ti-gris Thread Starter

    Joined:
    Apr 23, 2005
    Messages:
    205
    bump please.
     
  3. dbreeze

    dbreeze Malware Specialist

    Joined:
    Oct 5, 2014
    Messages:
    431
    First Name:
    David
    Hi ti-gris

    Welcome to Tech Support Guy. My name is dbreeze and I'll be helping you with this problem. Before I get into the removal of malware / correction of your problem, I need you to be aware of the following:
    • Please read all of my response through at least once before attempting to follow the procedures described.I would recommend printing them out, if you can, as you can check off each step as you complete it. Also, as some of the cleaning may be done in Safe Mode and there will be no internet connection then, you will find that having the steps printed for reference speeds the cleaning process along. If there's anything you don't understand or isn't totally clear to you, please come back to me for clarification before you start those steps.
    • All of the assistants and staff at Tech Support Guy are here on a volunteer basis; please respect our time given to the cause of helping others.If you are going to be away for more than 4 days, please let me know here. (I will do the same for you.) We do realize that 'life happens' and situations arise unexpectedly; we just ask that you keep us up to date.
    • Malware removal is a complex, multiple step process; please stay with me on this thread (don't start another thread) until I declare that your logs are clean and you are good to go. The absence of apparent issues does not mean your system is clean; I will tell you when everything looks good for you to go and help you remove the tools we have used.
    • If any of the security programs on your system should give any warnings about the software tools I ask you to download and use, please do not be alarmed.All of the tools I will have you use are safe to use (as instructed) and malware free.
    • While we strive to disrupt your system as little as possible, things happen.If you can, it would be best to back up your personal files now (if you do not already have a backup). You can store these on a CD/DVD, USB drive or stick, anywhere but on your same system. This will save you from possible anguish later if something unforeseen happens.
    • Please do not run any other tools or scanners than what I ask you to.Some of the openly available software made for malware removal can make changes to your system that interfere with the cleaning of the malware, or even destroy your system. I will use only what the situation calls for and direct you in the proper use of that software.
    • Please do not attach any log files to your replies unless I specifically ask you.Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you.

      - Save ALL Tools to your Desktop-
      All the tools that I will have you download should be placed on the desktop unless otherwise stated. If you are familiar with how to save files to the desktop then you can skip this step.

      Since you are continuing with this step then I assume you are unfamiliar with saving files to your desktop. As a result it's easiest if you configure your browser(s) to download any tools to the desktop by default. Please use the appropriate instructions below depending on the browser you are using.
      [​IMG]Google Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser.[​IMG] Choose Settings. at the bottom of the screen click the
      "Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.
      [​IMG]Mozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. [​IMG] Choose Options. In the downloads section, click the Browse button, click on the Desktop folder
      and the click the "Select Folder" button. Click OK to get out of the Options menu.
      [​IMG]Internet Explorer - Click the Tools menu in the upper right-corner of the browser. [​IMG] Select View downloads. Select the Options link in the lower left of the window. Click Browse and
      select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
      NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.
    Let's get started....

    Please download Farbar Recovery Scan Tool 64bit and save it to your Desktop.

    • Right click the FRST file on your desktop and select "Run as Administrator..." (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
    • If an update is available, the program will inform you and download the update. Allow it do this please.
    • Once the tool shows "The tool is ready to use." message, please press the Scan button.
    • It will produce a log called FRST.txt in the same directory the tool is run from.
    • Please copy and paste log back here.
    • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.
     
  4. ti-gris

    ti-gris Thread Starter

    Joined:
    Apr 23, 2005
    Messages:
    205
    dbreeze,

    Thanks for reply. Unfortunately I just found out that my printer can't print
    on my new 8.1 computer. I've tried to find a driver but I asked the manfacturer
    and they don't have it...so. Can I reply as soon I get a new printer?
     
  5. dbreeze

    dbreeze Malware Specialist

    Joined:
    Oct 5, 2014
    Messages:
    431
    First Name:
    David
    Yes, that is fine. I am here for your help, not the other way around. When you are ready, just run the scan and post the logs. Thanks.
     
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