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Thread Starter
Nov 14, 1999
My PC began to be very sluggish on boot, taking up to five minutes to 'wake up'. I ran an Avast scan and it informed me that I have one piece of malware all over my computer. Specifically Win32:rootkit-gen. I thought Avast had dealt with it but I continued to have the same problem. Fearing that the malware may have contaminated Avast I uninstalled it and installed AVG and ran another scan. It found no malware. However, I'm now having to wait twice as long before the PC becomes usable. I'm confused as to whether this is Win32:rootkit-gen or something else :(

I have run a HighJackThis Log and I am including it here in the hope that you can solve the problem. Please let me know if you need anything else. Thank you for your time and assistance :)

Logfile of HijackThis v1.99.1
Scan saved at 12:23:44, on 13-04-2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16850)

Running processes:
D:\Program Files\AVG\AVG9\avgchsvx.exe
D:\Program Files\AVG\AVG9\avgrsx.exe
D:\Program Files\AVG\AVG9\avgcsrvx.exe
D:\Program Files\AVG\AVG9\avgwdsvc.exe
D:\Program Files\Java\jre6\bin\jqs.exe
D:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
D:\Program Files\AVG\AVG9\avgnsx.exe
D:\Program Files\Unlocker\UnlockerAssistant.exe
D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
D:\Program Files\CDBurnerXP\NMSAccessU.exe
D:\Program Files\AvaFind\AvaFind.exe
D:\Program Files\Common Files\Java\Java Update\jusched.exe
D:\downloaded\DS Clock\dsclock.exe
D:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
D:\Program Files\Pluscom\Common\WlUI.exe
D:\Program Files\Logitech\SetPoint\SetPoint.exe
D:\Program Files\ihide\iHide.exe
D:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
D:\Program Files\AVG\AVG9\avgemc.exe
D:\Program Files\AVG\AVG9\avgcsrvx.exe
D:\Program Files\Mozilla Firefox\FIREFOX.EXE
D:\downloaded\hijack this\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///I:/knessia/misc/knessia-10.jpg
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - D:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 6.0 CE\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - D:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - D:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - D:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - D:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - D:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE D:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [zBrowser Launcher] D:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [ISUSPM Startup] D:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "D:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] D:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [UnlockerAssistant] "D:\Program Files\Unlocker\UnlockerAssistant.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [AvaFind] "D:\Program Files\AvaFind\AvaFind.exe" /minimized
O4 - HKLM\..\Run: [SunJavaUpdateSched] "D:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Standby] "D:\Program Files\Common Files\Corel\Standby\Standby.exe" -START
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [AVG9_TRAY] D:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKCU\..\Run: [DS Clock] "D:\downloaded\DS Clock\dsclock.exe"
O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe
O4 - Startup: ihide.lnk = D:\Program Files\ihide\iHide.exe
O4 - Global Startup: Pluscom Wireless Utility.lnk = D:\Program Files\Pluscom\Common\WlUI.exe
O4 - Global Startup: Logitech SetPoint.lnk = D:\Program Files\Logitech\SetPoint\SetPoint.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) -
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) -
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) -
O16 - DPF: {CAFEEFAC-0014-0000-0001-ABCDEFFEDCBA} (Java Runtime Environment 1.4.0_01) -
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - D:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - D:\Program Files\AVG\AVG9\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - D:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: avgrsstarter - D:\WINDOWS\SYSTEM32\avgrsstx.dll
O20 - Winlogon Notify: LBTWlgn - d:\program files\common files\logitech\bluetooth\LBTWlgn.dll
O20 - Winlogon Notify: WgaLogon - D:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - D:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: AVG Security Toolbar Service - Unknown owner - D:\Program Files\AVG\AVG9\Toolbar\ToolbarBroker.exe
O23 - Service: AVG Free E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - D:\Program Files\AVG\AVG9\avgemc.exe
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - D:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - D:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Unknown owner - D:\Program Files\Java\jre6\bin\jqs.exe" -service -config "D:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf (file missing)
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - D:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: NMSAccessU - Unknown owner - D:\Program Files\CDBurnerXP\NMSAccessU.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - D:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - D:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - D:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - D:\WINDOWS\system32\ZONELABS\vsmon.exe


Thread Starter
Nov 14, 1999
Hi again. I note with concern that there are several other posters with this malware but who, like me, are still awaiting a reply. Is this because this is impossible to remove, or is the removal long-winded and specific to each PC and so very time consuming for anyone to give advice?

It takes exactly 20 minutes for the PC to become fully active and beyond that it had also affected my printer and both the DVD-ROM and DVD-RW drives. I've managed to get the printer going by downloading new drivers and I'll see if I cannot do the same for the DVD drives but Device Manager says there is no problem with them and they do not need updating. Should I delete the drivers and re-install anyway?

I note there are sites that provide specific downloadable solutions for this rootkit but they request the un-installation of my existing anti-virus software. I'm not keen to do this, especially if it means replacing it with something I've not heard of or may be second rate. Are any of these worth a try?

Lastly, (sorry for labouring this) does anyone know of anyone who has successfully removed this malware so I can try to copy how they did it?



Retired Moderator and Malware Specialist
Jul 1, 2003
Hi, shelley :)


Lets take a look.

Please remove Zone Alarm from your system. It will interfere with our tools.

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**
  1. If you are using Firefox, make sure that your download settings are as follows:
    • Tools->Options->Main tab
    • Set to "Always ask me where to Save the files".
  2. During the download, rename Combofix to Combo-Fix as follows:

  3. It is important you rename Combofix during the download, but not after.
  4. Please do not rename Combofix to other names, but only to the one indicated.
  5. Close any open browsers.
  6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  7. Double click on combo-Fix.exe & follow the prompts.
  8. Install the Recovery Console if prompted.
  9. When finished, it will produce a report for you.
  10. Please post the "C:\Combo-Fix.txt" .
**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

Please do not install any new programs or update anything (always allow your antivirus/antispyware to update) unless told to do so while we are fixing your problem. If combofix alerts to a new version and offers to update, please let it. It is essential we always use the latest version.

I ask that you refrain from running tools other than those I suggest while cleaning your computer. Some programs can interfere and hamper the recovery process.


Thread Starter
Nov 14, 1999
Here's the Combo-Fix text :) ~

ComboFix 10-04-18.04 - andrew 19-04-2010 17:00:12.1.1 - FAT32x86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.44.1033.18.1279.736 [GMT 1:00]
Running from: d:\documents and settings\andrew\Desktop\Combo-Fix.exe
AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
FW: ZoneAlarm Firewall *disabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

d:\documents and settings\All Users\Favorites\_favdata.dat
d:\documents and settings\andrew\error.log
d:\documents and settings\andrew\Start Menu\Programs\Startup\Logitech . Product Registration.lnk

((((((((((((((((((((((((( Files Created from 2010-03-19 to 2010-04-19 )))))))))))))))))))))))))))))))

2010-04-16 11:33 . 2010-04-16 11:33 -------- d-----w- d:\documents and settings\andrew\Application Data\Leadertech
2010-04-16 11:33 . 2010-04-16 11:33 -------- d-----w- d:\documents and settings\andrew\Local Settings\Application Data\Logishrd
2010-04-16 11:32 . 2010-04-16 11:32 16400 ----a-w- d:\windows\system32\drivers\LNonPnP.sys
2010-04-16 11:30 . 2010-04-16 11:30 -------- d-----w- d:\documents and settings\All Users\Application Data\Logishrd
2010-04-15 15:27 . 2010-04-15 15:27 -------- d-----w- d:\documents and settings\andrew\Application Data\Logishrd
2010-04-15 14:19 . 2010-04-15 14:19 -------- d-----w- d:\documents and settings\All Users\Application Data\PCPitstop
2010-04-15 14:19 . 2010-04-15 14:19 -------- d-----w- d:\program files\PCPitstop
2010-04-13 10:59 . 2010-04-13 10:59 -------- d-----w- d:\documents and settings\andrew\Local Settings\Application Data\Downloaded Installations
2010-04-12 19:19 . 2010-04-12 19:19 -------- d-----w- d:\documents and settings\andrew\Application Data\AVG9
2010-04-12 19:11 . 2010-04-12 19:11 -------- d-----w- d:\documents and settings\andrew\Local Settings\Application Data\AVG Security Toolbar
2010-04-12 19:07 . 2010-04-12 19:07 -------- d-----w- D:\$AVG
2010-04-12 19:07 . 2010-04-12 19:07 12464 ----a-w- d:\windows\system32\avgrsstx.dll
2010-04-12 19:07 . 2010-04-12 19:07 242696 ----a-w- d:\windows\system32\drivers\avgtdix.sys
2010-04-12 19:07 . 2010-04-12 19:07 216200 ----a-w- d:\windows\system32\drivers\avgldx86.sys
2010-04-12 19:07 . 2010-04-12 19:07 29512 ----a-w- d:\windows\system32\drivers\avgmfx86.sys
2010-04-12 19:07 . 2010-04-12 19:07 -------- d-----w- d:\windows\system32\drivers\Avg
2010-04-12 19:07 . 2010-04-12 19:07 -------- d-----w- d:\documents and settings\All Users\Application Data\AVG Security Toolbar
2010-04-12 18:59 . 2010-04-12 18:59 -------- d-----w- d:\documents and settings\All Users\Application Data\avg9
2010-04-11 23:52 . 2004-08-03 21:59 34688 ----a-w- d:\windows\system32\drivers\lbrtfdc.sys
2010-04-11 23:52 . 2004-08-03 21:59 34688 ----a-w- d:\windows\system32\dllcache\lbrtfdc.sys
2010-04-11 23:51 . 2004-08-03 22:00 8192 ----a-w- d:\windows\system32\drivers\i2omgmt.sys
2010-04-11 23:51 . 2004-08-03 22:00 8192 ----a-w- d:\windows\system32\dllcache\i2omgmt.sys
2010-04-11 23:51 . 2004-08-03 22:00 8192 ----a-w- d:\windows\system32\drivers\Changer.sys
2010-04-11 23:51 . 2004-08-03 22:00 8192 ----a-w- d:\windows\system32\dllcache\changer.sys
2010-03-25 19:10 . 2010-03-25 19:10 -------- d-----w- D:\FOUND.011

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
2010-04-17 20:24 . 2007-04-19 19:48 116529 ----a-w- d:\windows\hpoins11.dat
2010-04-16 11:33 . 2010-04-16 11:33 53248 ----a-r- d:\documents and settings\andrew\Application Data\Microsoft\Installer\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}\ARPPRODUCTICON.exe
2010-04-11 23:51 . 2010-04-11 23:51 16 ----a-w- d:\windows\system32\config\systemprofile\Application Data\jdzarn.dat
2010-03-31 20:31 . 2010-03-31 20:31 503808 ----a-w- d:\documents and settings\andrew\Application Data\Sun\Java\Deployment\SystemCache\6.0\54\1a209876-67067893-n\msvcp71.dll
2010-03-31 20:31 . 2010-03-31 20:31 499712 ----a-w- d:\documents and settings\andrew\Application Data\Sun\Java\Deployment\SystemCache\6.0\54\1a209876-67067893-n\jmc.dll
2010-03-31 20:31 . 2010-03-31 20:31 348160 ----a-w- d:\documents and settings\andrew\Application Data\Sun\Java\Deployment\SystemCache\6.0\54\1a209876-67067893-n\msvcr71.dll
2010-03-31 20:30 . 2010-03-31 20:30 61440 ----a-w- d:\documents and settings\andrew\Application Data\Sun\Java\Deployment\SystemCache\6.0\17\6d0ad391-234703dd-n\decora-sse.dll
2010-03-31 20:30 . 2010-03-31 20:30 12800 ----a-w- d:\documents and settings\andrew\Application Data\Sun\Java\Deployment\SystemCache\6.0\17\6d0ad391-234703dd-n\decora-d3d.dll
2010-03-27 20:42 . 2003-05-03 01:01 172080 ----a-w- d:\documents and settings\andrew\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2010-03-14 13:11 . 2010-03-14 13:11 -------- d-----w- d:\documents and settings\andrew\Application Data\Canneverbe_Limited
2010-03-11 00:27 . 2009-04-11 20:35 556416 ----a-w- d:\documents and settings\LocalService\Local Settings\Application Data\FontCache3.0.0.0.dat
2010-03-10 22:05 . 2010-03-10 22:05 -------- d-----w- d:\documents and settings\andrew\Application Data\Autodesk
2010-03-10 22:05 . 2010-03-10 22:05 -------- d-----w- d:\documents and settings\All Users\Application Data\Autodesk
2010-03-10 22:04 . 2010-03-10 22:04 -------- d-----w- d:\program files\Common Files\Autodesk Shared
2010-03-10 22:04 . 2010-03-10 22:04 -------- d-----w- d:\program files\Autodesk
2010-03-09 03:28 . 2008-12-01 21:48 411368 ----a-w- d:\windows\system32\deploytk.dll
2010-03-07 20:03 . 2008-07-17 19:24 3103652 ------w- d:\windows\Internet Logs\tvDebug.Zip
2010-02-21 15:01 . 2010-02-21 15:01 -------- d-----w- d:\program files\SmartSound Software
2010-02-21 15:01 . 2010-02-21 15:01 -------- d-----w- d:\documents and settings\All Users\Application Data\SmartSound Software Inc
2010-02-21 14:59 . 2010-02-21 14:59 -------- d-----w- d:\program files\Common Files\Apple
2010-02-21 14:58 . 2010-02-21 14:58 -------- d-----w- d:\documents and settings\All Users\Application Data\InterVideo
2010-02-21 14:50 . 2010-02-21 14:50 -------- d-----w- d:\program files\Common Files\Protexis
2010-02-21 14:50 . 2010-02-21 14:50 -------- d-----w- d:\program files\Common Files\Corel
2010-02-21 14:49 . 2010-02-21 14:49 -------- d-----w- d:\program files\Common Files\Ulead Systems
2010-01-21 10:46 . 2010-04-15 15:11 441168 ----a-w- d:\documents and settings\andrew\Application Data\Mozilla\Firefox\Profiles\kcm5j6uw.default\extensions\[email protected]\plugins\npLogitechDeviceDetection.dll
2006-05-06 16:42 . 2006-07-24 21:13 7260160 ----a-w- d:\program files\mozilla firefox\plugins\libvlc.dll
2006-02-15 20:13 . 2006-02-15 20:13 848 --sha-w- d:\windows\system32\KGyGaAvL.sys
2006-02-15 20:13 . 2006-02-15 20:13 8 --sh--r- d:\windows\system32\07AFCFE949.sys

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{A3BC75A2-1F87-4686-AA43-5347D756017C}"= "d:\program files\AVG\AVG9\Toolbar\IEToolbar.dll" [2010-02-23 1664256]


[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{A3BC75A2-1F87-4686-AA43-5347D756017C}]
2010-02-23 13:04 1664256 ----a-w- d:\program files\AVG\AVG9\Toolbar\IEToolbar.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]
"{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"= "d:\program files\AVG\AVG9\Toolbar\IEToolbar.dll" [2010-02-23 1664256]


"DS Clock"="d:\downloaded\DS Clock\dsclock.exe" [2005-02-14 331776]

"NvCplDaemon"="d:\windows\system32\NvCpl.dll" [2003-07-28 4841472]
"nwiz"="nwiz.exe" [2003-07-28 323584]
"SoundMan"="SOUNDMAN.EXE" [2003-01-07 46592]
"zBrowser Launcher"="d:\program files\Logitech\iTouch\iTouch.exe" [2002-05-29 520192]
"ISUSPM Startup"="d:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2004-04-17 196608]
"ISUSScheduler"="d:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2004-04-13 69632]
"Logitech Utility"="Logi_MwX.Exe" [2003-12-17 19968]
"HPDJ Taskbar Utility"="d:\windows\system32\spool\drivers\w32x86\3\hpztsb10.exe" [2006-01-13 172032]
"UnlockerAssistant"="d:\program files\Unlocker\UnlockerAssistant.exe" [2008-03-01 15872]
"ZoneAlarm Client"="d:\program files\Zone Labs\ZoneAlarm\zlclient.exe" [2009-02-15 981384]
"AvaFind"="d:\program files\AvaFind\AvaFind.exe" [2004-01-06 660992]
"SunJavaUpdateSched"="d:\program files\Common Files\Java\Java Update\jusched.exe" [2010-02-18 248040]
"Standby"="d:\program files\Common Files\Corel\Standby\Standby.exe" [2009-12-17 105632]
"QuickTime Task"="d:\program files\QuickTime\QTTask.exe" [2008-09-06 413696]
"EvtMgr6"="d:\program files\Logitech\SetPointP\SetPoint.exe" [2010-01-27 1312848]

"CTFMON.EXE"="d:\windows\System32\CTFMON.EXE" [2004-08-03 15360]

d:\documents and settings\andrew\Start Menu\Programs\Startup\
ihide.lnk - d:\program files\ihide\iHide.exe [2003-4-26 89600]

d:\documents and settings\All Users\Start Menu\Programs\Startup\
Pluscom Wireless Utility.lnk - d:\program files\Pluscom\Common\WlUI.exe [2008-5-17 655360]

"NoPwdPage"= 0 (0x0)
"NoProfilePage"= 0 (0x0)
"NoSecCPL "= 0 (0x0)

"NoStrCmpLogical"= 1 (0x1)
"MaxRecentDocs"= 0 (0x0)

"NoFileUrl"= 0 (0x0)
"NoDispAppearancePage"= 0 (0x0)
"NoDispSettingsPage"= 0 (0x0)
"NoPrinters"= 0 (0x0)
"NoFileSysPage "= 0 (0x0)
"NoFileAssociate "= 0 (0x0)
"NoSMMyDocs"= 01000000
"NoSMMyPictures"= 01000000
"NoCommonGroups"= 0 (0x0)
"MaxRecentDocs"= 0 (0x0)
"NoRecentDocsNetHood"= 01000000

"{93994DE8-8239-4655-B1D1-5F4E91300429}"= "d:\progra~1\DVDREG~1\DVDShell.dll" [2003-12-20 49152]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]
2010-04-12 19:07 12464 ----a-w- d:\windows\system32\avgrsstx.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\LBTWlgn]
2010-01-29 21:17 64592 ----a-w- d:\program files\Common Files\Logishrd\Bluetooth\LBTWLgn.dll


[HKLM\~\startupfolder\D:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Digital Imaging Monitor.lnk]
path=d:\documents and settings\All Users\Start Menu\Programs\Startup\HP Digital Imaging Monitor.lnk
backup=d:\windows\pss\HP Digital Imaging Monitor.lnkCommon Startup

[HKLM\~\startupfolder\D:^Documents and Settings^All Users^Start Menu^Programs^Startup^HP Photosmart Premier Fast Start.lnk]
path=d:\documents and settings\All Users\Start Menu\Programs\Startup\HP Photosmart Premier Fast Start.lnk
backup=d:\windows\pss\HP Photosmart Premier Fast Start.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\googletalk]
2007-04-19 05:37 3289088 ----a-w- d:\program files\Google\Google Talk\googletalk.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2008-09-06 14:09 413696 ----a-w- d:\program files\QuickTime\QTTask.exe

"McAfee.InstantUpdate.Monitor"="d:\program files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe" /STARTMONITOR

"Microsoft Works Update Detection"=d:\program files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
"Imonitor"="d:\program files\McAfee\QuickClean\PlgUni.exe" /START
"TkBellExe"="d:\program files\Common Files\Real\Update_OB\realsched.exe" -osboot
"StorageGuard"="d:\program files\VERITAS Software\Update Manager\sgtray.exe" /r
"HP Software Update"=d:\program files\HP\HP Software Update\HPWuSchd2.exe
"Memorex Button Manager"=d:\program files\Memorex Button Manager\MmrBtnMgr.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center]

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ZoneLabsFirewall]

"EnableFirewall"= 0 (0x0)

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpqscnvw.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpqCopy.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpfccopy.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqPhUnl.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\Unload\\HpqDIA.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=
"d:\\Program Files\\HP\\Digital Imaging\\bin\\hpqnrs08.exe"=
"d:\\Program Files\\Google\\Google Talk\\googletalk.exe"=
"d:\\Program Files\\Skype\\Phone\\Skype.exe"=
"d:\\Program Files\\PURE Flow Server\\TwonkyMedia.exe"=
"d:\\Program Files\\PURE Flow Server\\TwonkyMediaServer.exe"=

R1 AvgLdx86;AVG Free AVI Loader Driver x86;d:\windows\system32\drivers\avgldx86.sys [12-04-2010 20:07 216200]
R1 AvgTdiX;AVG Free Network Redirector;d:\windows\system32\drivers\avgtdix.sys [12-04-2010 20:07 242696]
R2 avg9emc;AVG Free E-mail Scanner;d:\program files\AVG\AVG9\avgemc.exe [12-04-2010 20:06 916760]
R2 avg9wd;AVG Free WatchDog;d:\program files\AVG\AVG9\avgwdsvc.exe [12-04-2010 20:06 308064]
R2 LBeepKE;LBeepKE;d:\windows\system32\drivers\LBeepKE.sys [18-07-2006 22:56 3712]
R3 HCWBT8XX;Hauppauge WinTV 848/9 WDM Video Driver;d:\windows\system32\drivers\HCWBT8xx.sys [30-12-2005 11:40 465988]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;d:\program files\AVG\AVG9\Toolbar\ToolbarBroker.exe [12-04-2010 20:07 369920]
------- Supplementary Scan -------
uStart Page = file:///I:/knessia/misc/knessia-10.jpg
uSearchMigratedDefaultURL = hxxp://{searchTerms}
uInternet Settings,ProxyServer = http=
Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - d:\program files\AVG\AVG9\Toolbar\IEToolbar.dll
DPF: DirectAnimation Java Classes - file://d:\windows\Java\classes\
DPF: Microsoft XML Parser for Java - file://d:\windows\Java\classes\
FF - ProfilePath - d:\documents and settings\andrew\Application Data\Mozilla\Firefox\Profiles\kcm5j6uw.default\
FF - prefs.js: - hxxp://
FF - prefs.js: - Yahoo
FF - prefs.js: browser.startup.homepage - file:///E:/stuff/masters01.jpg
FF - component: d:\program files\AVG\AVG9\Firefox\components\avgssff.dll
FF - plugin: d:\documents and settings\andrew\Application Data\Mozilla\Firefox\Profiles\kcm5j6uw.default\extensions\[email protected]\plugins\npLogitechDeviceDetection.dll
FF - plugin: d:\program files\Mozilla Firefox\plugins\NPAdbESD.dll
FF - plugin: d:\program files\Mozilla Firefox\plugins\npagent.dll
FF - plugin: d:\program files\Mozilla Firefox\plugins\npmozax.dll
FF - plugin: d:\program files\Mozilla Firefox\plugins\npunagi2.dll
FF - plugin: d:\program files\Mozilla Firefox\plugins\npvlc.dll

FF - user.js: yahoo.homepage.dontask - true.
- - - - ORPHANS REMOVED - - - -

MSConfigStartUp-HostManager - d:\program files\Common Files\AOL\1165701655\ee\AOLSoftware.exe
AddRemove-HijackThis - d:\downloaded\hijack\HijackThis.exe
AddRemove-P2P Networking - d:\windows\System32\P2P Networking\P2P Networking.exe
AddRemove-PC Energizer - d:\program files\PC Energizer\Uninst.isu
AddRemove-Spytech SpyLock - d:\windows\unvise32.exe
AddRemove-VideoPad - d:\program files\NCH Software\VideoPad\uninst.exe


catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer,
Rootkit scan 2010-04-19 17:11
Windows 5.1.2600 Service Pack 2 FAT NTAPI

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(652)
d:\program files\common files\logishrd\bluetooth\LBTWlgn.dll

- - - - - - - > 'explorer.exe'(3020)
d:\program files\Unlocker\UnlockerHook.dll
------------------------ Other Running Processes ------------------------
d:\program files\AVG\AVG9\avgchsvx.exe
d:\program files\AVG\AVG9\avgrsx.exe
d:\program files\AVG\AVG9\avgcsrvx.exe
d:\program files\Java\jre6\bin\jqs.exe
d:\program files\CDBurnerXP\NMSAccessU.exe
d:\program files\AVG\AVG9\avgnsx.exe
d:\program files\Common Files\Protexis\License Service\PsiService_2.exe
d:\program files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
d:\program files\AVG\AVG9\avgcsrvx.exe
Completion time: 2010-04-19 17:16:46 - machine was rebooted
ComboFix-quarantined-files.txt 2010-04-19 16:16

Pre-Run: 27,756,396,544 bytes free
Post-Run: 29,383,753,728 bytes free

[boot loader]
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windows XP Home" /fastdetect
C:\="Multivision MirrorDisk Rescue System"

Current=1 Default=1 Failed=0 LastKnownGood=4 Sets=1,2,3,4
- - End Of File - - E4006A911C65FD0B9B2D988B81A48F74


Retired Moderator and Malware Specialist
Jul 1, 2003
Let scan for remnants:

Please download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

Please run the F-Secure Online Scanner

  • For information click Here.
  • Allow the installation of the Add-ons and Accept the License Agreement.
  • Click Full System Scan
  • Once the download completes,the scan will begin automatically.
  • The scan will take some time to finish,so please be patient.
  • When the scan completes, click the Automatic cleaning (recommended) button.
  • Click the Show Report button and Copy&Paste the entire report in your next reply.


Thread Starter
Nov 14, 1999
Here is the Malawarebytes log ~

Malwarebytes' Anti-Malware 1.45

Database version: 3930

Windows 5.1.2600 Service Pack 2
Internet Explorer 7.0.5730.11

20-04-2010 12:19:12
mbam-log-2010-04-20 (12-19-12).txt

Scan type: Quick scan
Objects scanned: 97611
Time elapsed: 6 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Here's the F-Secure log ~

Scanning Report
Tuesday, April 20, 2010 12:44:57 - 13:09:01

Computer name: MINE
Scanning type: Scan system for malware, spyware and rootkits
Target: C:\ D:\ E:\
7 malware found
TrackingCookie.Questionmarket (spyware)

* System (Disinfected)

TrackingCookie.Revsci (spyware)

* System (Disinfected)

TrackingCookie.Adrevolver (spyware)

* System (Disinfected)

TrackingCookie.Xiti (spyware)

* System (Disinfected)

TrackingCookie.Statcounter (spyware)

* System (Disinfected)

TrackingCookie.Atwola (spyware)

* System (Disinfected)

TrackingCookie.Yieldmanager (spyware)

* System (Disinfected)


* Files: 4303
* System: 3860
* Not scanned: 0


* Disinfected: 7
* Renamed: 0
* Deleted: 0
* Not cleaned: 0
* Submitted: 0


Scanning engines:

Scanning options:

* Use advanced heuristics


Thread Starter
Nov 14, 1999
I think I can mark this resolved (y) .

A few minor things - two good, two bad. I seem to have gained a bit of free memory on the hard drive and Windows loads slightly quicker than it did before. The AVG icon in the system tray has disappeared (but the program still loads) and Firefox is sluggish to load the GUI icons.

All in all, I'm happy the PC is back to normal.

Thanks a bunch for your help, it was all very much appreciated :D !


Retired Moderator and Malware Specialist
Jul 1, 2003

Any program not working as it should, should be removed and reinstalled.

Reset and Re-enable your System Restore to remove bad files that have been backed up by Windows. The files in System Restore are protected to prevent any programmes changing them. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected.)

To reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(Windows XP)

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.

On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK..

Since the tools we used to scan the computer, as well as tools to delete files and folders, are no longer needed, they should be removed, as well as the folders created by these tools.

Follow these steps to uninstall Combofix.
  • Rename Combofix to Uninstall and click on it. That should remove the application.
Please download OTC by OldTimer.
  • Save it to your desktop.
  • Please double-click OTC.exe to run it. (Vista users, please right click on OTC.exe and select "Run as an Administrator")
  • This will delete the tools we used in the removal of malware, including this program.
  • If you are asked to reboot to complete the removal process then please do so
Upon restart, manually remove any remaining tools.

Create a Restore point:
  1. Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.
  2. In the System Restore dialog box, click Create a restore point, and then click Next.
  3. Type a description for your restore point, such as "After Cleanup", then click Create.

The following is a list of tools and utilities that I like to suggest to people. This list is full of great tools and utilities to help you understand how you got infected and how to keep from getting infected again.
  1. Spybot Search & Destroy - Uber powerful tool which can search and annhilate nasties that make it onto your system. Now with an Immunize section that will help prevent future infections.
  2. AdAware - Another very powerful tool which searches and kills nasties that infect your system. AdAware and Spybot Search & Destroy compliment each other very well.
  3. Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  4. Google Toolbar - Free google toolbar that allows you to use the powerful Google search engine from the bar, but also blocks pop up windows.
  5. Trillian or Miranda-IM - These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)
  6. ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Miekiemoes.

Best wishes!


Thread Starter
Nov 14, 1999
Ok, that's all done. The only bug seems to be the missing AVG tray icon which I can switch on for the session but disappears the next. No big deal as AVG is running and it still seems to pop up reports. Could I manually put this icon into the startup menu? It's comforting to know it's there, if you see what I mean.

Going through your tools list, I use AdAware. Windows Updates didn't exist, so that's been (re)installed and activated. Erunt looks interesting but what's the difference between this and System Restore? I have a system backup called Multivision MirrorDisk which is there as a boot option but it's not something I know much about or dared to use. I presumed it simply restores Windows to factory default as a last resort. Is Erunt similar to this? The info on the Erunt link doesn't tell me much.

Thanks for your help, it's much appreciated and I've used your link to make a donation to Tech Support Guy :D .


Retired Moderator and Malware Specialist
Jul 1, 2003
Concerning AVG, search for avgtray.exe. If found, click on it. If the icon appears, right click on it and see if the notification has been disabled.

In regard to ERUNT, it is similar to System Restore, except that the main function is to backup the Registry.

I am not familiar with Multivision MirrorDisk. If part of the factory setup, you will need to check its documentation.


Thread Starter
Nov 14, 1999
I can activate the AVG icon but it only appears for the one session. Besides, when I do activate it the screen goes black before returning with a degraded resolution and low colour quality. I then correct it through Display Settings. There's obviously something currupt here. Will a re-install of AVG help?


Retired Moderator and Malware Specialist
Jul 1, 2003
I can activate the AVG icon but it only appears for the one session. Besides, when I do activate it the screen goes black before returning with a degraded resolution and low colour quality. I then correct it through Display Settings. There's obviously something currupt here. Will a re-install of AVG help?
In your position that is what I would do, remove and reinstall AVG.


Thread Starter
Nov 14, 1999
Sorry about this because we've gone off topic and I'll repost elsewhere if you prefer. I've re-installed AVG 9.0 and the icon now appears in the system tray at boot but the display now starts up in 8 bit colour mode. It seems the AVG tray icon is resetting the display when it's activated. I'm puzzled as to how the two connect. Is there anything I can look into before trying another AV product?


Retired Moderator and Malware Specialist
Jul 1, 2003
It shouldn't. What you need to do at this point is to reload the video drivers. Do you have them available?
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