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Win32.trojandownloader.Zlob... Please HELP!!!

Discussion in 'Virus & Other Malware Removal' started by TropicalFL, Oct 1, 2008.

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  1. TropicalFL

    TropicalFL Thread Starter

    Joined:
    Oct 1, 2008
    Messages:
    1
    Hi, my computer acquired a virus(s)/spyware a couple days ago and I've been searching the net, trying to fix it ever since.

    I started getting weird pop-ups, IExplorer pop-ups, even "Security" and "System Alert" pop-ups from the bottom toolbar, all saying I may have virus/spyware, urging me to download a program to remove it. I thought it may be real so I clicked it, but my Avast! Antivirus came on saying it's a "malware".

    I ran Ad-aware, which found/deleted a lot of things, except I can't get it to remove/quarantine the Win32.trojandownloader.Zlob that it keeps finding in the scans.

    I've ran a thorough Avast Antivirus scan and it found 6 infected files with the Win32:WimAD-l (trj), which I deleted, but it didn't seem to pick up the Win32.trojandownloader.Zlob on my computer. I keep getting the pop-ups.

    I've read other posts and have installed the Hijack This program and will send the log below...

    Please HELP!! Thanks so much!!!:)


    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 6:48:37 PM, on 10/1/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16705)
    Boot mode: Normal
    Running processes:
    F:\WINDOWS\System32\smss.exe
    F:\WINDOWS\system32\winlogon.exe
    F:\WINDOWS\system32\services.exe
    F:\WINDOWS\system32\lsass.exe
    F:\WINDOWS\system32\svchost.exe
    F:\WINDOWS\System32\svchost.exe
    F:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    F:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    F:\Program Files\Alwil Software\Avast4\ashServ.exe
    F:\WINDOWS\Explorer.EXE
    F:\WINDOWS\system32\spoolsv.exe
    F:\Program Files\Applications\wcs.exe
    F:\Program Files\Applications\iebtm.exe
    F:\Program Files\Analog Devices\Core\smax4pnp.exe
    F:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
    F:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
    F:\WINDOWS\system32\hkcmd.exe
    F:\WINDOWS\system32\igfxpers.exe
    F:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
    F:\Program Files\Applications\wcm.exe
    F:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    F:\Program Files\Applications\iebtmm.exe
    F:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    F:\WINDOWS\system32\ctfmon.exe
    F:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    F:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    F:\Program Files\Bonjour\mDNSResponder.exe
    F:\WINDOWS\system32\dlbucoms.exe
    F:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    F:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
    F:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    F:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
    f:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
    F:\WINDOWS\system32\svchost.exe
    F:\Program Files\Viewpoint\Common\ViewpointService.exe
    F:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    F:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    F:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    F:\Program Files\Alwil Software\Avast4\ashSimpl.exe
    F:\Program Files\Windows Live\Messenger\usnsvc.exe
    F:\Program Files\Internet Explorer\iexplore.exe
    F:\Program Files\Internet Explorer\iexplore.exe
    F:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - F:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - F:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - F:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - F:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - F:\Program Files\Viewpoint\Viewpoint Toolbar\3.8.0\ViewBarBHO.dll
    O2 - BHO: (no name) - {CFEE97A3-4911-444D-8BE8-E243A23D3DE2} - F:\Program Files\Applications\iebt.dll
    O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - F:\Program Files\Common Files\Viewpoint\Toolbar Runtime\3.8.0\IEViewBar.dll
    O4 - HKLM\..\Run: [SoundMAXPnP] F:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [DVDLauncher] "F:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
    O4 - HKLM\..\Run: [Adobe Photo Downloader] "F:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
    O4 - HKLM\..\Run: [igfxtray] F:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] F:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] F:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "F:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "F:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [avast!] F:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [HP Software Update] F:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [QuickTime Task] "F:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKCU\..\Run: [ctfmon.exe] F:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] F:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKLM\..\Policies\Explorer\Run: [smile] F:\Program Files\Applications\wcs.exe
    O4 - HKLM\..\Policies\Explorer\Run: [start] F:\Program Files\Applications\iebtm.exe
    O4 - HKUS\S-1-5-18\..\Run: [MySpaceIM] F:\Program Files\MySpace\IM\MySpaceIM.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [MySpaceIM] F:\Program Files\MySpace\IM\MySpaceIM.exe (User 'Default user')
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = F:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Microsoft Office.lnk = F:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: QuickBooks Update Agent.lnk = F:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - F:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - F:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra button: (no name) - {9034A523-D068-4BE8-A284-9DF278BE776E} - http://www.ietoolthru.com/redirect.php (file missing)
    O9 - Extra 'Tools' menuitem: IE Anti-Spyware - {9034A523-D068-4BE8-A284-9DF278BE776E} - http://www.ietoolthru.com/redirect.php (file missing)
    O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - F:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - F:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - F:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - F:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - F:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - F:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w2/pr02/resources/MSNPUpld.cab
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase9602.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1177377267484
    O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - F:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - F:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - F:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - F:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - ALWIL Software - F:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    O23 - Service: avast! Web Scanner - ALWIL Software - F:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    O23 - Service: Bonjour Service - Apple Inc. - F:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: dlbu_device - - F:\WINDOWS\system32\dlbucoms.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - F:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - F:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Pml Driver HPZ12 - HP - F:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: QuickBooks Database Manager Service (QBCFMonitorService) - Intuit - F:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
    O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - F:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - F:\Program Files\Viewpoint\Common\ViewpointService.exe
    --
    End of file - 9482 bytes
     
  2. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Hi Welcome to TSG!!


    Download SDFix and save it to your Desktop.

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix and remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    • Remember to re-enable the protection again afterwards before connecting to the Internet.

    Double click SDFix.exe and choose Install to extract it to its own folder on the Desktop. Please then reboot your computer in Safe Mode by doing the following :
    • Restart your computer
    • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
    • Instead of Windows loading as normal, a menu with options should appear;
    • Select the first option, to run Windows in Safe Mode, then press "Enter".
    • Choose your usual account.
    • Open the c:\SDFix folder and double click RunThis.cmd to start the script.
    • Type Y to begin the script.
    • It will remove the Trojan Services then make some repairs to the registry and prompt you to press any key to Reboot.
    • Press any Key and it will restart the PC.
    • Your system will take longer that normal to restart as the fixtool will be running and removing files.
    • When the desktop loads the Fixtool will complete the removal and display Finished, then press any key to end the script and load your desktop icons.
    • Finally open the SDFix folder on your desktop and copy and paste the contents of the results file Report.txt back to the thread with a new HijackThis log.

    Go to add/remove programs and remove these if you did not install them.
    These programs are known as Foistware
    ViewpointService
    Viewpoint Manager
     
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