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win32k bsod help!

Discussion in 'Windows 7' started by 94brian, Jan 14, 2015.

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  1. 94brian

    94brian Thread Starter

    Joined:
    Jan 14, 2015
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    hey guys,

    can you guys help me figure out how to fix this?
    is this memory issue?i had ntoskrnl issue back then with 2x8gb ddr2 ram installed,somehow i had figured it out it was 1 of the faulty ram,so i had removed 1 of the faulty ram out,everything seems to be fine...but now it came again. both ram are faulty?bad motherboard?software issue?


    i had uploaded the latest and older mini dump below.

    Thanks!
     

    Attached Files:

  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
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    Messages:
    18,544
    Hi, the latest minidumps are not telling us much.
    1/10/2015 and 1/15/2015
    Caused By Driver : win32k.sys
    ======
    Next time it Blue Screens - post the Minidump files.
    Look in c:\windows\minidump
    ZIP them and attach them to your next post.

    Right-click the minidump file, select Send To.
    Then select Compressed (zipped) Folder.
    Windows will compress the file and then save the new zipped file in the same location.
    ======
    Some reasons for blue screens
    New hardware - software installed.
    Device driver - Video driver - corrupted - faulty.
    Faulty Ram - Overheating - Dying hard drive etc.
    ======
    Check and post
    TSG System Information Utility - found here.
    http://static.techguy.org/download/SysInfo.exe
     
  3. 94brian

    94brian Thread Starter

    Joined:
    Jan 14, 2015
    Messages:
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    thanks for the reply and help!

    already uploaded them below.
     

    Attached Files:

  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
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    Messages:
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    I have only been able to take a quick look at the minidumps - am out for most of the day.
    Most date back to Oct 2014
    Those that date for January 2015 state the following win32k.sys
    Which is a generic error and not telling us much.
    =====
    But where the blue screen error is reported, is not necessarily where it first started and may not be the cause.
    Run a Mem Test.
    http://www.memtest.org/
    Scroll down to 'Download (Pre-built & ISOs)'
    'Download - Pre-Compiled Bootable ISO (.zip)'

    Download the ISO file from one of the links above to your desktop.
    Then burn the ISO to a Cd.
    Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

    It is best to run a full scan on individual Ram sticks if you can.
    Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.

    Guide to using Memtest86+
    http://www.bleepingcomputer.com/forums/topic207910.html
    ======
    Hard drive test.
    SeaTools for DOS tutorial - ISO to CD
    http://knowledge.seagate.com/articles/en_US/FAQ/201271en

    http://www.tacktech.com/display.cfm?ttid=287
    ----
    Check for overheating.
    HWMonitor
    http://www.cpuid.com/softwares/hwmonitor.html

    http://www.piriform.com/speccy
    ======
    Check Device Manager
    Click Start button >Search > Type
    devmgmt.msc

    A driver may need updating - always go to the manufacturers website for any needed drivers.
    ======
    We still need to see the following.
    TSG System Information Utility - found here.
    http://static.techguy.org/download/SysInfo.exe
     
  5. 94brian

    94brian Thread Starter

    Joined:
    Jan 14, 2015
    Messages:
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    alright! thanks for your help!
    i will run the memtest tonight and will be report right back after ;)
     
  6. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Ok - keep us updated.
     
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