win32k bsod help!

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94brian

Thread Starter
Joined
Jan 14, 2015
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3
hey guys,

can you guys help me figure out how to fix this?
is this memory issue?i had ntoskrnl issue back then with 2x8gb ddr2 ram installed,somehow i had figured it out it was 1 of the faulty ram,so i had removed 1 of the faulty ram out,everything seems to be fine...but now it came again. both ram are faulty?bad motherboard?software issue?


i had uploaded the latest and older mini dump below.

Thanks!
 

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blues_harp28

Trusted Advisor
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Jan 9, 2005
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18,915
Hi, the latest minidumps are not telling us much.
1/10/2015 and 1/15/2015
Caused By Driver : win32k.sys
======
Next time it Blue Screens - post the Minidump files.
Look in c:\windows\minidump
ZIP them and attach them to your next post.

Right-click the minidump file, select Send To.
Then select Compressed (zipped) Folder.
Windows will compress the file and then save the new zipped file in the same location.
======
Some reasons for blue screens
New hardware - software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive etc.
======
Check and post
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe
 

blues_harp28

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18,915
I have only been able to take a quick look at the minidumps - am out for most of the day.
Most date back to Oct 2014
Those that date for January 2015 state the following win32k.sys
Which is a generic error and not telling us much.
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600023bbe6, Address of the instruction which caused the bugcheck
Arg3: fffff8800b79ff10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:


CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: dwm.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff9600023bbe6

STACK_TEXT:
fffff880`0b7a08e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!MulDeleteDeviceOrRedirectionBitmap+0x4a


FOLLOWUP_IP:
win32k!MulDeleteDeviceOrRedirectionBitmap+4a
fffff960`0023bbe6 837a0800 cmp dword ptr [rdx+8],0

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32k!MulDeleteDeviceOrRedirectionBitmap+4a

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 54163648

STACK_COMMAND: .cxr 0xfffff8800b79ff10 ; kb

FAILURE_BUCKET_ID: X64_0x3B_win32k!MulDeleteDeviceOrRedirectionBitmap+4a

BUCKET_ID: X64_0x3B_win32k!MulDeleteDeviceOrRedirectionBitmap+4a

Followup: MachineOwner
=====
But where the blue screen error is reported, is not necessarily where it first started and may not be the cause.
Run a Mem Test.
http://www.memtest.org/
Scroll down to 'Download (Pre-built & ISOs)'
'Download - Pre-Compiled Bootable ISO (.zip)'

Download the ISO file from one of the links above to your desktop.
Then burn the ISO to a Cd.
Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

It is best to run a full scan on individual Ram sticks if you can.
Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.

Guide to using Memtest86+
http://www.bleepingcomputer.com/forums/topic207910.html
======
Hard drive test.
SeaTools for DOS tutorial - ISO to CD
http://knowledge.seagate.com/articles/en_US/FAQ/201271en

http://www.tacktech.com/display.cfm?ttid=287
----
Check for overheating.
HWMonitor
http://www.cpuid.com/softwares/hwmonitor.html

http://www.piriform.com/speccy
======
Check Device Manager
Click Start button >Search > Type
devmgmt.msc

A driver may need updating - always go to the manufacturers website for any needed drivers.
======
We still need to see the following.
TSG System Information Utility - found here.
http://static.techguy.org/download/SysInfo.exe
 

94brian

Thread Starter
Joined
Jan 14, 2015
Messages
3
alright! thanks for your help!
i will run the memtest tonight and will be report right back after ;)
 
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