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Win7 64bit - Crashes after installing video card drivers

Discussion in 'Windows 7' started by ken638, Sep 29, 2011.

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  1. ken638

    ken638 Thread Starter

    Joined:
    Sep 29, 2011
    Messages:
    2
    Hi, these are my system specs:

    PSU: Arctic Cooling 550
    MOBO: Asus M5A78L
    VGA: Club 3D Radeon HD 6870
    Fans: 2 x 120mm
    CPU: Amd Phenom II X4 955BE + stock heatsink
    Wifi: TP-LINK TL-WN781ND
    RAM: 2x2gb DDR3 Corsair Value (DDR1333)
    HDD: Samsung Spinpoint F3 1TB
    Optical drive: Samsung SH-S222AB 22x DVD/CD SATA

    Randomly (for example: while surfing the internet), on Windows 7, the computer crashes with a screen with blue and grey vertical stripes (or sometimes totally grey or black).
    Sometimes this screen "hides" a BSoD, sometimes it doesn't.

    The system crashes only if video drivers are installed.

    On Ubuntu 11.04 (64-bit) and Windows XP (32bit), even after installing the drivers, there are no crashes.

    In the Event viewer I found this error: (Sorry, it's in italian, I can translate them if needed)

    Nome registro: System
    Origine: Microsoft-Windows-WHEA-Logger
    Data: 25/09/2011 16:00:28
    ID evento: 20
    Categoria attività:Nessuna
    Livello: Errore
    Parole chiave:
    Utente: SERVIZIO LOCALE
    Descrizione:
    Errore hardware irreversibile.

    Componente: AMD Northbridge
    Origine errore: Eccezione del controllo del computer
    Tipo errore: Errore di timeout watchdog HyperTransport
    ID processore: 0

    Nei dettagli della voce sono disponibili informazioni aggiuntive.
    XML evento:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{C26C4F3C-3F66-4E99-8F8A-39405CFED220}" />
    <EventID>20</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2011-09-25T14:00:28.721282300Z" />
    <EventRecordID>6947</EventRecordID>
    <Correlation ActivityID="{AA5BB009-2ACC-4667-9D94-B369C8DCB20B}" />
    <Execution ProcessID="1804" ThreadID="2252" />
    <Channel>System</Channel>
    <Computer>Rocco-Win7</Computer>
    <Security UserID="S-1-5-19" />
    </System>
    <EventData>
    <Data Name="ErrorSource">3</Data>
    <Data Name="ApicId">0</Data>
    <Data Name="MCABank">4</Data>
    <Data Name="MciStat">0xfa00000000070f0f</Data>
    <Data Name="MciAddr">0x0</Data>
    <Data Name="MciMisc">0xc00a0fff01000000</Data>
    <Data Name="ErrorType">7</Data>
    <Data Name="Length">928</Data>
    <Data Name="RawData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ata>
    </EventData>
    </Event>

    When "hidden BSoDs" occurred, this was the report:

    Firma problema:
    Nome evento problema: BlueScreen
    Versione SO: 6.1.7600.2.0.0.256.1
    ID impostazioni locali: 1040

    Ulteriori informazioni sul problema:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA800499C8F8
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    From BlueScreenView, all crashes look identical.

    I tried:

    - 2 passes of Memtest86+: 0 issues
    - Installing Windows 7 and then ONLY the video drivers: CRASH
    - Installing XP 32-bit SP2 and the drivers: does not crash
    - Using Ubuntu 11.04 64-bit: does not crash
    - Uninstalling the drivers: does not crash
    - Safe mode: does not crash (obviously)

    Club3D told me to RMA it. I'm still waiting for the shop to reply.

    I actually don't understand why everything works perfectly on XP and Linux, if it is an hardware issue.

    EDIT: For the first time, it crashed while I was using Ubuntu. Facepalm.
     
  2. Rockn

    Rockn

    Joined:
    Jul 29, 2001
    Messages:
    21,334
    Are there Windows 7 drivers available for that video card? A driver is a piece of software, if it doesn't interact with the hardware or OS correctly it will crash the system. Take the RMA if they are offering one.
     
  3. ken638

    ken638 Thread Starter

    Joined:
    Sep 29, 2011
    Messages:
    2
    Yes, there are. I tried some versions (11.8, 11.7, 11.5) with no luck.
     
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