1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Win7 64Bit Issue

Discussion in 'Windows 7' started by theonlystd, Oct 12, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. theonlystd

    theonlystd Thread Starter

    Joined:
    Oct 12, 2011
    Messages:
    3
    So been working on a friends Hp Laptop.

    Had some kind of spyware that was hijacking the browser and intermittent BSOD's . She didnt have anything on it that had to be saved.. So I just used the recovery partition to reformat it. Well the issue was still happening.. Thought maybe i choose the light reformat or whatever. So i made 100% it was the full reformat . And alas its still happening.

    Soooo popped in a Windows 7 Install DVD and well it starts up and gets a little ways and it BSOD's every time.

    Ran the hp system diagnostics and its saying everything is fine. So im kind of clueless as to what to do next.

    Is it even possible for the virus to be say hiding on one of the other 3 partitions the HD has? Theres the System Partition,The main windows one,recovery and hp tools.

    So any suggestions would be helpfull

    Thanks
     
  2. theonlystd

    theonlystd Thread Starter

    Joined:
    Oct 12, 2011
    Messages:
    3
    Nm ran Hp diagnostic again and the HD failed this time ..
     
  3. Hughv

    Hughv

    Joined:
    Jul 22, 2006
    Messages:
    8,450
    What is the content of the BSOD?
     
  4. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Using a DVD that is not from the manufacturer is a good way to destroy the recovery partition and the Windows installer. The serial will not work on a retail DVD, so the owner would then need to buy new recovery DVD's to get Windows back.

    Chances are that you have problems with RAM or the hard drive.

    What errors were there during the recovery process? Any errors about not being able to copy files?

    Test RAM.

    MemScope (Floppy and CD images.)
    Roadkil's RAM Test
    Microsoft Memory Test (floppy or CD ISO image)
    Memtest86

    If you have enough memory sticks, you can test them by removing one at a time and see if the problem disappears.

    If you are running Vista or 7, tap F8 on boot and choose the memory diagnostic, or if you can boot up, go to Start > Search and type:

    mdsched.exe

    Choose to run a memory diagnostic on next boot. Or, you can boot from the DVD and run it from there.
     
  5. theonlystd

    theonlystd Thread Starter

    Joined:
    Oct 12, 2011
    Messages:
    3
    It passed Memory Diagnostic and I did try the 1 ram stick at a time method.

    Took out the HD and left the Windows Cd in didnt BSOD.At the same point

    Put HD back in and tried to chkdsk and got a BSOD. And as said the HD failed the diagnostic testing.

    So will call Hp
     
  6. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    The hard drive will fail tests even if completely fine if RAM is defective. No tests are reliable with bad RAM. The fact that you still get the BSOD without the hard drive would tend to indicate that the hard drive is not the problem. A longer RAM test may show more, like a complete cycle or 2 of memtest86.

    MemScope (Floppy and CD images.)
    Roadkil's RAM Test
    Microsoft Memory Test (floppy or CD ISO image)
    Memtest86

    If you have enough memory sticks, you can test them by removing one at a time and see if the problem disappears.

    If you are running Vista or 7, tap F8 on boot and choose the memory diagnostic, or if you can boot up, go to Start > Search and type:

    mdsched.exe

    Choose to run a memory diagnostic on next boot. Or, you can boot from the DVD and run it from there.
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1021940

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice