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Win7 bluescreen - memory dumping

Discussion in 'Windows 7' started by theblase, Dec 2, 2011.

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  1. theblase

    theblase Thread Starter

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    Hey Guys!
    I have an Acer Aspire 5732ZG and sometimes it crashes. It is totally random. Sometimes it crashes twice in 5 minutes but sometimes it doesn't crash for about 2 weeks. I don't have any idea about having simply a software problem or there is something wrong with any of my hardwares. I would be really grateful if you could help me out on this.

    Here is my sys info:
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
    Processor: Pentium(R) Dual-Core CPU T4400 @ 2.20GHz, x64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 3069 Mb
    Graphics Card: ATI Mobility Radeon HD 4500 Series (Microsoft Corporation WDDM 1.1), 512 Mb
    Hard Drives: C: Total - 36863 MB, Free - 7081 MB; D: Total - 255985 MB, Free - 31645 MB;
    Motherboard: Acer, Aspire 5732Z
    Antivirus: AVG Anti-Virus Free Edition 2012, Updated and Enabled

    I attached my .dmp file but I had to rename it to txt.

    Any ideas much appreciated.
    Thanks in advance!
     

    Attached Files:

  2. Phantom010

    Phantom010 Trusted Advisor

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    Can you post a few of your latest minidump files? They are located in C:\WINDOWS\Minidump. ZIP them and attach them to your next post.

    Right-click the minidump file, select Send To, then select Compressed (zipped) Folder.

    Windows will compress (zip) the file and save the new zipped file in the same location.

    If you get an Access Denied error, disable the UAC.
     
  3. theblase

    theblase Thread Starter

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    Thanks fot the fast reply.
    Well, that folder is empty for me.
     
  4. Phantom010

    Phantom010 Trusted Advisor

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  5. theblase

    theblase Thread Starter

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    I configured it so when it crashes again I will post the minidump file.
    Thanks!!!
     
  6. theblase

    theblase Thread Starter

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    Hi
    It crashed again. So I attach my minidump file, though I had to rename it to txt from dmp again.
     

    Attached Files:

  7. oshaileshmohan

    oshaileshmohan

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    I think this either due to RAM or HDD.....please check these two once

    Shailesh Jha
     
  8. theblase

    theblase Thread Starter

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    Thanks for the reply.
    The problem is that I have already run test softwares on HDD and RAM and they didn't show any errors.
     
  9. oshaileshmohan

    oshaileshmohan

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    You told you are using Pentium(R) Dual-Core CPU T4400 @ 2.20GHz, x64 Family 6 Model 23 Stepping 10.......whydon't you try 64 bit operating system ?????

    Shailesh Jha
     
  10. theblase

    theblase Thread Starter

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    Well, I didn't noticed it. I will give it a try. Thanks
     
  11. Phantom010

    Phantom010 Trusted Advisor

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    Please post the actual minidump files instead of .txt documents. There's nothing but gibberish in there.
     
  12. theblase

    theblase Thread Starter

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    It doesn't let me attach unless I rename it.
     
  13. Phantom010

    Phantom010 Trusted Advisor

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    They need to be zipped (compressed) first.
     
  14. theblase

    theblase Thread Starter

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    Oohhh I see, thank you! In that case here it is.
     

    Attached Files:

  15. Phantom010

    Phantom010 Trusted Advisor

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    athr.sys is the probable cause in your minidump. It's a driver for your Atheros Extensible Wireless LAN device.

    Do you have the latest driver?
     
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