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Win7 Fresh Install - No Internet/Network Connection

Discussion in 'Windows 7' started by Web_cole, Jul 8, 2011.

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  1. Web_cole

    Web_cole Thread Starter

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    Ok, I'm going to give a small amount of back story here as it may be relevant to the current problem. Yesterday I formatted my Win XP PC and tried to install Win7 on it. 3/4 of the way through the installation my PC would restart, and upon loading back into windows I would receive this error message:

    “The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click “OK” to restart the computer, and then restart the installation.”

    There were a number of possible fixes to this problem detailed here. I eventually got the installation to complete properly by removing my Sound Card and my Network Card.



    Ok, now onto the current problem. As stated, I have a new, clean install of Windows 7 32 which seems unable to connect to our BT Home Hub router. I have an ethernet connection to the router (lights: check, and cables are secure etc) and also a Wireless Network Card which may or may not be in a functioning state. By which I mean, I have had problems with it in the past but I can't remember exactly what is wrong with it. However, as I did with my XP install I want to connect via the ethernet cable.

    In the Network and Sharing Center there are no networks listed.

    I have attempted to update the drivers for my MB and the Network Card, I'm not sure how successfully.

    If I try to ping google or anywhere else it fails.

    This could end up being a very simple issue, but I'm completely new to Win7 (and skipped Vista) so I don't really no where to go from here, and am kind of burned out after spending 8 hours yesterday just installing windows.

    My PC specs:

    Custom Built
    OS: Windows 7 32bit
    MOBO: ASUS M2N4-SLI
    CPU: AMD Dual Core 3 GHz
    Gfx Card: GeForce GTS 250
    Network Card: Realtek 8185
     
  2. Squashman

    Squashman Trusted Advisor

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    I would first check Device Manager to see if you have any warning messages in there.

    If this is a retail pc, could you give us the make and model of it as well.
     
  3. Web_cole

    Web_cole Thread Starter

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    Warning message for my network card, the Realtek 8185. Under Properties > Device Status it says:

    This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

    Also, warning messages are listed for "Mobile USB Modem 1.0" and 2 "Multimedia Audio Controller" are listed with warnings, all 3 for:

    The driver for this device is not installed. (Code 28)

    I suppose the Multimedia Audio Controller is my sound card, not exactly sure what the Mobile USB Modem 1.0 is.

    EDIT: Oh, and its a custom built PC.
     
  4. Squashman

    Squashman Trusted Advisor

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    From what I have read about that motherboard, Nvidia does not support Windows 7 for that chipset which means you won't get any ethernet drivers.
     
  5. Web_cole

    Web_cole Thread Starter

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    Thought it might be something like that. Do you know of any work arounds?
     
  6. Squashman

    Squashman Trusted Advisor

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    I read on another forum that you may be able to force the network card to use standard Microsoft drivers that come with Windows 7.
     
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