win7 help please

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mh64

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Joined
Jan 20, 2013
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hello.
i was hoping you could help me ,
out of the blue ,about 3 days ago, i downloaded fix microsoft security essencials (fix mse. rar)
because mse would stop scanning and freeze on a file called c:/windows/system32/codeintegrity/driver.stl..
i tried reinstall,safe mode,udating,ect..
so i installed another antivirus software,it scans fine.
but i cannot delete the fix mse rar file ,says i dont have permission ,but i am admin.
im having this problem with other files as well in a folder on desktop.cannot delete,cannot gain access.
i tried safe mode and gained master admin rights with no help.

so i wanted to sys restore back in time ,system restore doesnt work at any point saved
error reads something obscure like failed due to some non important file couldnt be restored.
first one was a temporary internet file in appdata folder
second and third were mozilla firefox cookies in appdata folde as well.
i also tried in safe mode.

3 days prior to this email everything was fine, idont download much and i always scan

ty.
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 8
RAM: 8174 Mb
Graphics Card: AMD Radeon HD 6670, 1024 Mb
Hard Drives: C: Total - 940261 MB, Free - 742963 MB;
Motherboard: Dell Inc., 0Y2MRG
Antivirus: AVG Anti-Virus Free Edition 2013, Updated and Enabled
 
Joined
Dec 28, 2004
Messages
8,256
m :
Please provide:
brand, model # model # of the Dell Computer.

"error reads something obscure like failed due to some non important file couldnt be restored."
Exact error messages will be very helpful.

"but i cannot delete the fix mse rar file ,says i dont have permission ,but i am admin"
Beginning in Vista, continuing in W7, a member of the admin group does NOT have the same privileges as "THE ADMINISTRATOR" account.

edit: Unless you mean that you are logged in as "Administrator".
end edit.

edit #2:
i also tried in safe mode.
Do you mean W7's safe mode, or FF's safe mode?
end edit #2

Please provide more information about
fix microsoft security essencials (fix mse. rar)
. A web site URL for example.

What were you trying to fix?

When did the computer last work well?

Do you NOW have 2 anti virus programs installed? In general, this is asking for problems. If you have 2 AV programs installed, install 1 of them. You might want to uninstall both of them. BUT, FOR NOW, simply install the most recently [ assuming you have 2 AV programs installed ] installed AV program.

edit #3: Would you describe yourself as a beginning, intermediate or advanced computer user?
end edit #3.


RF123
 
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