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win7 help please

Discussion in 'Windows 7' started by mh64, Jan 21, 2013.

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  1. mh64

    mh64 Thread Starter

    Joined:
    Jan 20, 2013
    Messages:
    1
    hello.
    i was hoping you could help me ,
    out of the blue ,about 3 days ago, i downloaded fix microsoft security essencials (fix mse. rar)
    because mse would stop scanning and freeze on a file called c:/windows/system32/codeintegrity/driver.stl..
    i tried reinstall,safe mode,udating,ect..
    so i installed another antivirus software,it scans fine.
    but i cannot delete the fix mse rar file ,says i dont have permission ,but i am admin.
    im having this problem with other files as well in a folder on desktop.cannot delete,cannot gain access.
    i tried safe mode and gained master admin rights with no help.

    so i wanted to sys restore back in time ,system restore doesnt work at any point saved
    error reads something obscure like failed due to some non important file couldnt be restored.
    first one was a temporary internet file in appdata folder
    second and third were mozilla firefox cookies in appdata folde as well.
    i also tried in safe mode.

    3 days prior to this email everything was fine, idont download much and i always scan

    ty.
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 8
    RAM: 8174 Mb
    Graphics Card: AMD Radeon HD 6670, 1024 Mb
    Hard Drives: C: Total - 940261 MB, Free - 742963 MB;
    Motherboard: Dell Inc., 0Y2MRG
    Antivirus: AVG Anti-Virus Free Edition 2013, Updated and Enabled
     
  2. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    m :
    Please provide:
    brand, model # model # of the Dell Computer.

    "error reads something obscure like failed due to some non important file couldnt be restored."
    Exact error messages will be very helpful.

    "but i cannot delete the fix mse rar file ,says i dont have permission ,but i am admin"
    Beginning in Vista, continuing in W7, a member of the admin group does NOT have the same privileges as "THE ADMINISTRATOR" account.

    edit: Unless you mean that you are logged in as "Administrator".
    end edit.

    edit #2:
    Do you mean W7's safe mode, or FF's safe mode?
    end edit #2

    Please provide more information about
    . A web site URL for example.

    What were you trying to fix?

    When did the computer last work well?

    Do you NOW have 2 anti virus programs installed? In general, this is asking for problems. If you have 2 AV programs installed, install 1 of them. You might want to uninstall both of them. BUT, FOR NOW, simply install the most recently [ assuming you have 2 AV programs installed ] installed AV program.

    edit #3: Would you describe yourself as a beginning, intermediate or advanced computer user?
    end edit #3.


    RF123
     
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