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Win7 PC won't boot out of sleep mode -Event Viewer is messed

Discussion in 'Windows 7' started by bsacco, Aug 30, 2018.

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  1. bsacco

    bsacco Thread Starter

    Joined:
    Jun 11, 2003
    Messages:
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    I checked EVENT VIEWER and it's flooded with tons of errors. I don't even know how to start diagnosing. So, I thought I'd check in here with the EXPERTS.

    Any ideas on steps to troubleshoot?

    Best, BOb


    Currently running:

    Operating System
    Windows 7 Professional 64-bit SP1
    CPU
    Intel Core i7 4770 @ 3.40GHz 34 °C
    Haswell 22nm Technology
    RAM
    32.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
    Motherboard
    Dell Inc. 0KWVT8 (CPU 1) 28 °C
    Graphics
    FHX2300 ([email protected])
    DELL 2009W ([email protected])
    1024MB ATI AMD Radeon HD 7570 (Dell) 46 °C
    Storage
    447GB INTEL SSDSC2BW480A4 SCSI Disk Device (SATA (SSD)) 31 °C
    1863GB Hitachi HUA722020ALA331 SCSI Disk Device (SATA ) 48 °C
    1863GB Hitachi HUA722020ALA331 SCSI Disk Device (SATA ) 41 °C
    931GB Seagate ST1000DM ST1000DM003-1CH1 SCSI Disk Device (SATA ) 35 °C
    Optical Drives
    HL-DT-ST DVD+-RW GHA2N SCSI CdRom Device
    Audio
    Line 6 TonePort UX2
     
  2. dmccoy

    dmccoy

    Joined:
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    Messages:
    4,489
    First Name:
    Darrin
    It would be helpful if you can give us an idea of your issues. We can start with the following steps.

    Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

    Step 1:
    Download Speccy to your desktop

    1. File > Publish Snapshot. This saves your snapshot to their servers
    2. Copy and Paste the link to your next Reply

    Step 2:
    1. Click on Start menu
    2. Type command to start searching
    3. Right click on command prompt in list and select Run as Administrator
    4. Copy and Paste each the commands after the numbers below into the command prompt and press Enter key

    1. sfc /scannow (best to run 2-3 times, rebooting after each time)

    2. (Windows 8 or higher)
    dism /online /cleanup-image /restorehealth

    If any Errors are found with sfc /scannow then:
    Copy and Paste the following command, and press ENTER:
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
    This will copy sfcdetails.txt to your desktop
    Upload sfcdetails.txt file

    3. MD "%userprofile%\desktop\SystemDiag"&systeminfo > "%USERPROFILE%\Desktop\SystemDiag\systeminfo.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\SystemDiag\msinfo32.nfo"&wevtutil qe System /c:20 /f:text > "%USERPROFILE%\Desktop\SystemDiag\SystemLog.txt"&wevtutil qe Application /c:20 /f:text > "%USERPROFILE%\Desktop\SystemDiag\AppLog.txt"
    1. This command will create a new folder on your Desktop called SystemDiag
    2. Compress files into a .zip file Systemdiag.zip
    3. Upload the Systemdiag.zip file from your desktop to your reply

    Step 3:
    Download Process Explorer to your desktop
    1. Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
    2. In the View menu click on Select Columns
    3. Check Verified Signer, Virus Total on Process Image Tab
    4. Select the Process I/O tab and check Reads, Rights and click OK
    5. Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
    6. Double Click on the CPU Column to sort by highest CPU usage.
    7. (Highest CPU Processes should be at the top once sorted properly)
    8. Wait approximately a minute
    9. Select Save or Save As from the File menu
    10. Save SystemIdleProcess.txt to Desktop
    11. Upload file to your reply
    Step 4:
    How to perform a clean boot in Windows

    http://support.microsoft.com/kb/929135

    Let us know if it works much better in this mode?
     
  3. bsacco

    bsacco Thread Starter

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  4. dmccoy

    dmccoy

    Joined:
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    First Name:
    Darrin
    Can you explain more what you mean that it will not boot out of sleep mode? Does it completely turn off when it sleeps and will not boot. Does it not do anything when you try to wake the Computer? The more details the better we can help.

    Are you able to perform the other steps or do you have questions.
     
  5. bsacco

    bsacco Thread Starter

    Joined:
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    Screens go black as if it was in hibernation. I can hear a hard drive spinning hard. I press any key or spacebar and nothing happens.

    ran sfc /scannow but found no errors.

    see attchd
     

    Attached Files:

  6. DaveA

    DaveA Trusted Advisor Spam Fighter

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    First Name:
    David
    How long have you waited after hitting the space bar and etc.?

    After hitting the space bar, all programs and files that you running when it went to hibernation must be reloaded from the drives and this can take a while.
     
  7. bsacco

    bsacco Thread Starter

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    ok, thx.
     
  8. dmccoy

    dmccoy

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    Does it eventually come on then or stay black?
     
  9. bsacco

    bsacco Thread Starter

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    it goes into a crash error 0xc00000e9
     
  10. bsacco

    bsacco Thread Starter

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  11. bsacco

    bsacco Thread Starter

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    I previously ran sfc /scannow and it did NOT find any errors. See earlier post in this thread
     
  12. bsacco

    bsacco Thread Starter

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    Did you want me to run it on the 3 other hard drives on my PC. I ran it already on my C Drive which is a SSD.
     
  13. dmccoy

    dmccoy

    Joined:
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    Messages:
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    First Name:
    Darrin
    It only does this when it comes out of sleep mode and not when booting from power on and off?

    Step 1:
    1. Click on Start menu
    2. Type command to start searching
    3. Right click on command prompt in list and select Run as Administrator
    4. Copy and Paste the full command in the code box below into the command prompt and press Enter key

    Code:
    MD "%userprofile%\desktop\SystemDiag"&systeminfo > "%USERPROFILE%\Desktop\SystemDiag\systeminfo.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\SystemDiag\msinfo32.nfo"&wevtutil qe System /c:20 /f:text > "%USERPROFILE%\Desktop\SystemDiag\SystemLog.txt"&wevtutil qe Application /c:20 /f:text > "%USERPROFILE%\Desktop\SystemDiag\AppLog.txt"
    1. This command will create a new folder on your Desktop called SystemDiag
    2. Compress files into a .zip file Systemdiag.zip
    3. Upload the Systemdiag.zip file from your desktop to your reply

    Step 2:
    Run Chkdsk

    1. Click on Start menu
    2. Type in command
    3. Right click on Command Prompt in list and select Run as Administrator
    4. Copy and Paste the command into the command window

      chkdsk C:/r (Change to the correct driver letter if needed)

      Important! If SSD then use chkdsk /f
    If the following message is displayed: Choose Y

    "Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)"

    Click on Start menu
    Type in command
    Right click on Command Prompt in list and select Run as Administrator
    Copy and Paste the following command into the command console
    This will create a file called ChkdskLog.txt on your desktop
    Upload this file to your next reply

    wevtutil qe Application /rd:true /f:text /c:1 /q:*[System[Provider[@Name='Microsoft-Windows-Wininit']]] > "%USERPROFILE%\Desktop\ChkdskLog.txt
     
  14. bsacco

    bsacco Thread Starter

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    ran sfc /scannow 3 times on my C drive
    no errors
     
  15. bsacco

    bsacco Thread Starter

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    Messages:
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    yes, only after it goes into sleep
     
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