Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU T9400 @ 2.53GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4060 Mb
Graphics Card: ATI Mobility Radeon HD 3650 (Microsoft Corporation WDDM 1.1), 256 Mb
Hard Drives: C: Total - 109918 MB, Free - 60215 MB; D: Total - 4095 MB, Free - 851 MB;
Motherboard: Hewlett-Packard, 30E7
Antivirus: Norton Security, Updated and Enabled
I upgraded to the free win10 and used it for a few months and didn't like it so I reloaded win7 pro from the recovery drive that came with the laptop. At this time this is pretty much a bare bones OS. I used the procedure listed here for updating SP1 and it worked fine, however, after restarting windows update it just keeps saying checking for updates and is causing 50-80%cpu usage and 2.1g of ram . After shutting off win update again cpu usage drops back to 0-10 % and appx 500mb ram but system is still very slow. Checked msconfig and there is nothing running in startup and under services there are many services that are stopped by default. So with cpu and ram usage low system is still slow to start , slow to use and slow to shut down . I purchased this laptop as a refurbished unit and it ran very well with win7 pro. before I upgraded win 10.
What's the model name and exact model number of that HP/Compaq brand laptop?
What's the exact product number and serial number on it?
I used the procedure listed here for updating SP1 and it worked fine, however, after restarting windows update it just keeps saying checking for updates and is causing 50-80%cpu usage and 2.1g of ram
It has a decent Intel processor for an old laptop model, so that's not going to be a big factor in its slowness.
Its integrated ATI graphics has only 256 MB of dedicated video memory, so it's going to get most of what it needs from the laptop's RAM.
That laptop supports up to 8 GB(8192 MB) of DDR2-800 RAM.
Since yours is running a 64-bit version of Windows 7 and has 4 GB(4096 MB), you might consider maxing it out with 8 GB(8192 MB).
If you have Windows Update set on its default setting to automatically check for and install updates, you should change it.
Change it to only check for updates but to let you choose when to download and install them.
Doing that gives you control over which updates get downloaded and installed, and when they get installed.
I would've used an antivirus program that's lighter on resources and more user-friendly than Norton Internet Security.
Microsoft Security Essentials is what I use.
Always had good luck with Norton, and it doesn't seem to use much , and I do have update set to check only and let me choose when to download and install, but it just keeps checking and doesn't stop or ever come up with any updates so I shut it back off. I know I could use more ram but I don't really do any heavy resource grabbing operations. I have 2 desktops and one other laptop running win7 pro and have no problems with win updating
I do have update set to check only and let me choose when to download and install, but it just keeps checking and doesn't stop or ever come up with any updates so I shut it back off.
it shouldn't keep "checking for updates" all the time.
If it does, go into the Services list and then right-click on the Windows Update entry and then click "Stop".
I've done dozens of Windows 7 clean installs and updating and have never had that issue, so I have no idea why you are.
Something you might consider doing:
Change the Windows Update setting to "Never check for updates" and then stop the Windows Update service entry.
You can then activate Windows Update every Patch Tuesday to obtain whatever new updates there is.
solved the update problem by updating the windows update client to the latest version now the update works fine. https://support.microsoft.com/en-us/kb/949104 . will now work on speeding this thing up , thank you for all the help !
You must have skipped step #8 in my install/update guide.
The most current Windows 7 version of the Windows Update Agent (wuaueng.dll) is 7.6.7601.23453
Anyway, I'm glad to hear Windows Update works okay for you now.
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