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Win7 - Unable to open printer dialog box or

Discussion in 'Windows 7' started by jsaulter, Dec 31, 2012.

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  1. jsaulter

    jsaulter Thread Starter

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    Dec 31, 2012
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    I am having a printing related problem on Windows 7 running on a less than one-year old Dell XPS laptop. Printing & control panel worked fine until a few weeks ago. Now print dialog box will not pop up, and when I try to open the Control Panel/Devices and Printers, I get a green progress bar across the top, and it just keeps running but never actually opens. I can't see, add, delete or change the printers or devices. I saw this exact problem in a previous post from 6 months ago, but there were no solutions. ANY IDEAS/SUGGESTiONS?
    thanks! - Janet
     
  2. jsaulter

    jsaulter Thread Starter

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    PS - I have tried changing printers (no luck) and the printers work fine when connected to other machines.
     
  3. Lance1

    Lance1

    Joined:
    Aug 4, 2003
    Messages:
    5,613
    Hello jsaulter and Welcome to TSG!

    Try running the Hot Fix from MS Support.

    Another option is to Stop the print spooler service. Go to C:\windows\system32\spool\printers Delete all the .spl and .shd files in there.
    Restart the print spooler service.
     
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