Win98 2nd ed.: Windows Explorer Illegal operation

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Lazarus Long

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Joined
Sep 16, 2004
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I have been having this problem for the last few days, coincident with the loss of my cable modem connection, and I suspect that it may be related to a power surge through the cable modem that may have damaged my NIC and/or modem.

The issue: I can open Windows Explorer from the start button menu. I can navigate among the various folders only so long as I use the "+" buttons to expand directories and the like. Once I click on a folder, either on the first or sometimes second attempt, I get this set of errors in pop-up boxes:

Windows Explorer has performed an illegal operation and will be closed

then, in a second pop up with the heading Internet Explorer

Internet Explorer has performed an illegal operation and will be closed. If you continue to experience this problem, re-start your computer

I'm puzzled by the heading on the 2nd box since IE is not open, but I understand Microsoft had integrated the two explorers to some degree.

Needless to say, I've restarted my PC any number of times and still have the same issue. There is no option to provide more details, and I have had no luck googling for similar issues.

Other information; A full system virus and ad-ware scan comes up clean. Until the loss of the internet connection I had been faithful in installing the most recent Microsoft win98 updates. The PC is a Compaq PIII ~500 with 256MB RAM and over 3GB available disk space. The OS is Win98 2nd ed.
 
Joined
May 11, 2004
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1,578
Hi Lazarus Long!

Welcome to TSG Forums! :)

The following fix should correct erratic Windows behaviour in Explorer and Internet Explorer.

You may have to use the appropriate keyboard keys if you can't click....

Click Start>Settings>Control Panel.
Double left-click 'Add/Remove Programs'.
Click the 'Install/Uninstall' Tab.
Scroll down until you see 'Microsoft Internet Explorer 6 SP1 and Internet Tools' (your version of it).
Select it.
Click 'Add/Remove'.
Select 'Repair Internet Explorer'.
Click 'OK'.

That should do it.
Good Luck! (y)
Let us know....

_
 

Lazarus Long

Thread Starter
Joined
Sep 16, 2004
Messages
3
Thanks lizard, I tried the 'repair' option with no luck. Windows insists that there be a connection to the internet in order to update IE, even when I opted for the minimal repair. Reinstalling met with a similar fate.

MORE INFORMATION: There was a 'details' option I had not previously noted when the first pop-up box is thrown:

Box header: Explorer

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor

EXPLORER caused an invalid page fault in
module SHELL32.DLL at 017f:66801af2.
Registers:
EAX= 0000dofz etc. etc.

If the rest of the details are useful I can post them, but I have to type the lot by hand, so for now I'll omit them.

Any additional thoughts folks? I'm off to google that SHELL32.DLL message . .

Ok, so Microsoft knowledge base article 259096 suggests that I delete all the values of the following registry keys:

HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\explorer\StreamMRU

-and-

HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\Streams

I'll give that a shot tonight , but if anyone has other suggestsions I'm open to ideas.
 

Lazarus Long

Thread Starter
Joined
Sep 16, 2004
Messages
3
Thanks again lizard, I saw that one too and it seemed to apply to recent upgrades to IE and tried the registry key fix noted above. I'm happy to report that it did the trick, with no ill-results seen so far.

ISSUE RESOLVED

Thanks for the help!

Lazarus

PS: The cable company was out this morning and diagnosed the internet connection problem as a bad modem, swapped it out and everything is back online. Wheeee!
 
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