Win98 display problems

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Thread Starter
Jan 19, 2003
Hello. I am new at this but here's my problem. I know that someone out there can help. I bought a used system from the Salvation Army. It is used primarily by the grandkids to play game. I use it for eBay. The graphics are horrible and the system had slowed down. I attempted to do a restore and followed the Win98 instructions. I do not know where those files went. However, the speed is now sufficient. The color is a different story. Originally my background screen was clouds. They were hues of blue and lt. blue. Now they are grey and white. I cannot see the images on the eBay site very clearly. They are grainy. The characters on some games are not the original color. I have a 14" monitor and the setting is 16 bit. I tried changing to 256 and 16-bit high just to see if if would make a difference, but it will not change. I also checked for additional drivers. I received msg that the best one for this system is already installed (It is set for optimal performance). Does anyone know the proper settings I should be using? Or is it trial and error? I have already made the error. I have been trying to fix this since yesterday. It must be beyond by technical expertise. Thanking you in advance for any help. effmar


Jul 1, 2002
I think you're on the right sounds like a video driver problem to me.

Windows is telling you that the best drivers it can find are already installed. Windows isn't always good at finding drivers, though.

In order to install better drivers for the video card (also called "display adapter"), you need to know which video card you have. If you don't know, try downloading, installing and running Belarc Advisor which will display information about your computer...including which video card is present.

Once you know which video card you have if you need help finding drivers, post back.


Thread Starter
Jan 19, 2003
Thanks very much. I will try now and get back with you later on my progress. Since this posting I have printing problems. msg: drivers corrupted. I cannot even print a test page.
Oct 4, 2001
Miz is correct. Once you know the maker of the video card, you can go to their website and download the most recent or up to date drivers for the specific card you have and install them. Another thing to be aware of is the adapter refresh rate. I had a similar problem when I put in a new video card. I used the disk that came with it to provide the drivers and they were already obsolete. Even then, I downloaded newer drivers and still couldn't get it out of 16 colors.
I took the video card out and tried to return it and was told that after you have the video card in, most current drivers downloaded, you need to change the adapter refresh rate. For some reason the adapter refresh rate defaults to "unknown" and as long as that's what it is set at you can't get out of 16 colors. I took the card home, reinstalled it and darn if it wasn't true. I
changed the adapter refresh from "unknown" to "adapter default". apply >reboot; then changed it from "adapter default" to "optimal" and apply> reboot. (You have to do this in increments because if you go from "unknown" to "optimal" it defaults back to "unknown". Try right clicking on desktop> properties> settings tab> advanced button> adapter tab and change it if on "unknown". Just worth a try. But keep in mind that you may need updated drivers from maker's web site.

As far as the printing problem goes, you may have a corrupted printer driver. Right click on "my computer" click on device manager" and see if you have any yellow exclamation points under printers. You can uninstall the printer and reinstall it to cure the defective printer drivers.


Thread Starter
Jan 19, 2003
Thanks Midge & Cowboy. I have a real mess here. Since I last posted, I have completely lost my printer. I did take Midge's advice and here are the results:

Operating System System Model
Windows 98 SE (build 4.10.2222) No details available
Processor a Main Circuit Board b
100 megahertz AMD K5 BIOS: American Megatrends, Inc. 0622 07/15/95
Drives Memory Modules
1.62 Gigabytes Usable Hard Drive Capacity
466 Megabytes Hard Drive Free Space

TEAC CD-532E [CD-ROM drive]
Generic floppy disk drive (3.5")
Generic floppy disk drive (5.25")

Generic IDE hard disk drive (1.62 GB) -- drive 0 48 Megabytes Installed Memory

Slot '0' is Empty
Slot '1' is Empty
Slot '2' is Empty
Slot '3' is Empty
Local Drive Volumes

c: (on drive 0) 1.62 GB 466 MB free

Logins Network Drives

Installed Microsoft Hotfixes Printers
No details available

Click here to see all available security Hotfixes.

Marks a HotFix that verifies correctly
Marks a HotFix that fails verification
(Failing hotfixes need to be reinstalled)
An unmarked HotFix lacks the data to allow verification None detected

Controllers Display
Standard Floppy Disk Controller
Intel 82371SB PCI Bus Master IDE Controller
Primary IDE controller (dual fifo)
Secondary IDE controller (dual fifo) Trident 9685/9680/9682/9385/9382/9385-1 PCI [Display adapter]
Plug and Play Monitor
Bus Adapters Multimedia
None detected ES1868 Control Interface (WDM)
ES1868 Plug and Play AudioDrive (WDM)
Gameport Joystick (no joystick connected)
Wave Device for Voice Modem
Communications Other Devices
AOpen_FM56-ITU2_56000 [Modem]
Microsoft Virtual Private Networking Adapter
NE2000 Compatible
Network Card MAC Address: 00:00:B4:41:ED:76
Network IP Address: Standard 101/102-Key or Microsoft Natural Keyboard
Software Licenses

Microsoft - MediaPlayer 53199-402-0043502-04949
Microsoft - MS Office 97 Professional 17597-OEM-0023261-22928
Microsoft - Windows 98 SE 18402-OEM-0085026-56318 (Key: GBYDG-9VMCX-D784F-H77TH-7PH96)

Software Versions
Adobe Acrobat Reader Version *
Arthur Crump - Backgammon Deluxe Version 1.02 *
Arthur Crump - Bomblastic! Version 1.02 *
Arthur Crump - Chess Marvel Version 1.02 *
Arthur Crump - Colossal Word Search Version 1.02 *
Arthur Crump - Horse Basketball Version 1.02 *
Arthur Crump - JigSaw Maverick Version 1.02 *
Arthur Crump - Mancala Version 1.02 *
Arthur Crump - Monte Carlo Patience Version 1.02 *
Arthur Crump - Rock Slide Version 1.02 *
Arthur Crump - Shark Dominoes Version 1.02 *
Arthur Crump - SubZero! Version 1.02 *
Arthur Crump - Wari Version 1.02 *
Banner Blue Software Incorporated - Microsoft Organization Chart Version 2,0,0,1016 *
Belarc Advisor and BelLive - Belarc's Content Personalization with Privacy Version 5.1k *
BlueLight Version 1.0 *
Bubble Puzzle '97 *
Canfield Solitaire *
Clickteam - Bowling *
Clickteam - Darts *
Clickteam - Frantic Footy *
Clickteam - Marble Buster *
Clickteam - Tom & Jerry *
CONMEGCONFIG Application Version 1, 0, 0, 1 *
Cribbage *
Deluxe Pacman *
Doodleworks *
Elmo's Preschool Demo *
Euchre *
Europress Software - Eeyore's Lost Tail *
Europress Software - Pika- Gotchi *
Europress Software - Pikachu's Revenge! *
Friday 13th Solitaire *
Frog Solitaire *
Genigraphics®, An In Focus Systems® Company - GraphicsLink(TM) for Windows Version 8.0 *
Golf Solitaire *
Hearts *
Hewlett-Packard Co. - HP DeskJet A.03.01.03 *
IMSI & Europress Software - Sylvester & Tweety *
Invaders From Neptune! *
IrfanView Version 3.25 *
Jeannie Fashion Disk *
King Albert Solitaire *
Klondike Solitaire * Macromedia Director Version 6.0.1 *
Macromedia Director Version 6.0.2 *
Macromedia Director Version 6.5 *
Macromedia Director Version 6.5.0 *
Microsoft Corporation - Clip Gallery 3.0 for Windows Version 3.0 *
Microsoft Corporation - DirectShow Version *
Microsoft Corporation - Internet Explorer 6 Version 6.00.2800.1106 *
Microsoft Corporation - Microsoft Internet Explorer Version 5.00.2614.3500 *
Microsoft Corporation - Windows® NetMeeting® Version 3.0 *
Microsoft Excel Version 8.0e *
Microsoft Map Version *
Microsoft Office Binder Version 8.0.3501 *
Microsoft Office Version 8.0 *
Microsoft Outlook Version 8.04 *
Microsoft Photo Editor Version 3.0 *
Microsoft PowerPoint for Windows Version 8.0b *
Microsoft PowerPoint Viewer for Windows Version 8.0 *
Microsoft Windows Scripting Host Version 5.0.531.7 *
Microsoft(R) Windows Media Player Version *
Microsoft® Plus! for Windows® 95 Version 4.40.500 *
Microsoft® Access Version 8.0.5903 *
Microsoft® Internet Services Version *
Microsoft® Schedule+ for Windows 95(TM) Version 7.0 *
Microsoft® Word for Windows® 97 Version 8.0b *
NetZero and NZ Platinum *
Nullsoft Winamp3 Version 1, 0, 0, 488 *
Pyramid Solitaire *
Seagate Software, Inc. - Backup *
SLanT *
Spades *
Strategist Checkers *
The Gator Corporation - Date Manager Version *
The Gator Corporation - GAIN Version *
The Gator Corporation - PrecisionTime Version *
Top 20 Solid Gold Games *
Top 30 Games 4 Kids *
Top 50 Blazing Windows Games *
Toy Chest *
Vanishing Cross Solitaire *
WinZip Version 8.1 (4331) *
WMVPBR Version 1.0.001 *
Yahoo! Messenger Version 5, 5, 0, 1244 *
Z & Z Dots Version 1, 0, 0, 1 *

You guys are good at this, but I am distroying this pc.


Thread Starter
Jan 19, 2003
Rickn seemed to be having a similar problem. I checked device manager. It gave me the driver name and the status. It states that the device is working properly. What's your take on this?
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