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Window 7-Blue Screen - Unexpected Shutdown

Discussion in 'Windows 7' started by amitranjanamit, May 5, 2013.

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  1. amitranjanamit

    amitranjanamit Thread Starter

    Joined:
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    Messages:
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    Please suggest way forward/ solution:
    ----------------------------------
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 116
    BCP1: 88478460
    BCP2: 916469B0
    BCP3: 00000000
    BCP4: 0000000C
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\050513-17830-01.dmp
    C:\Users\AmitRanjan\AppData\Local\Temp\WER-42697-0.sysdata.xml

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    C:\Windows\system32\en-US\erofflps.txt
    --------------------------------------------------------------------------------------------------------------------
    System Information
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, 32 bit
    Processor: Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz, x64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 3546 Mb
    Graphics Card: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1), 1549 Mb
    Hard Drives: C: Total - 105143 MB, Free - 13828 MB; D: Total - 14121 MB, Free - 13608 MB; F: Total - 99 MB, Free - 71 MB; G: Total - 185875 MB, Free - 116814 MB;
    Motherboard: Dell Inc., 0K138P
    Antivirus: Microsoft Security Essentials, Updated and Enabled
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,549
    Hi, you need to download Service Pack 1 as soon as possible.
    Service Pack 1
    http://www.microsoft.com/en-us/download/details.aspx?id=5842

    http://windows.microsoft.com/en-us/...indows-installs-or-notifies-you-about-updates
    ------
    Download BlueScreenView
    http://www.nirsoft.net/utils/blue_screen_view.html
    Download link at the bottom of the page.

    Download > Install.
    Once it has scanned > Click on Edit > Select All > File > Save Selected Item
    It will open in Notepad - or save to Notepad > Copy > Paste.
    Then Post the last 5 minidump files

    Check this link first
     
  3. amitranjanamit

    amitranjanamit Thread Starter

    Joined:
    May 5, 2013
    Messages:
    4
    Hi,
    I per your instruction, I am sending you the details of dump file (Blue Screen). Please advice further.....

    ==================================================
    Dump File : 050513-17830-01.dmp
    Crash Time : 5/5/2013 8:20:08 PM
    Bug Check String :
    Bug Check Code : 0x00000116
    Parameter 1 : 0x88478460
    Parameter 2 : 0x916469b0
    Parameter 3 : 0x00000000
    Parameter 4 : 0x0000000c
    Caused By Driver : igdkmd32.sys
    Caused By Address : igdkmd32.sys+119b0
    File Description : Intel Graphics Kernel Mode Driver
    Product Name : Intel Graphics Accelerator Drivers for Windows Vista(R)
    Company : Intel Corporation
    File Version : 8.15.10.1749
    Processor : 32-bit
    Crash Address : ntkrnlpa.exe+dcd10
    Stack Address 1 : dxgkrnl.sys+8c92c
    Stack Address 2 : dxgkrnl.sys+8d74b
    Stack Address 3 : dxgmms1.sys+692c
    Computer Name :
    Full Path : C:\Windows\Minidump\050513-17830-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7600
    Dump File Size : 1,511,544
    ==================================================

    Thanking you.
     
  4. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    Jan 9, 2005
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    18,549
    Caused By Driver : igdkmd32.sys
    Intel Graphics Kernel Mode Driver

    IntelĀ® Driver Update Utility
    http://www.intel.com/p/en_US/support/detect
    Should the Chipset driver be suggested - install that first.
    Restart the Pc after each driver update.
     
  5. amitranjanamit

    amitranjanamit Thread Starter

    Joined:
    May 5, 2013
    Messages:
    4
  6. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,549
    Ok, let us know if that solves the problem.
     
  7. amitranjanamit

    amitranjanamit Thread Starter

    Joined:
    May 5, 2013
    Messages:
    4
    I have installed it today (morning) and since morning I have not faced any problem related to the blue screen. I will let you know if I face this problem again.

    My sincere thanks to you :)

    Amit
     
  8. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,549
    Anytime - glad to be of some help. :)
     
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