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Window 7 Computer shuts down randomly

Discussion in 'Windows 7' started by jak3roxy, Jan 20, 2013.

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  1. jak3roxy

    jak3roxy Thread Starter

    Joined:
    Jun 26, 2012
    Messages:
    13
    Beginning on or about 15 Jan 2013 my computer began shutting down random;ly. Irunning AVG anti virus software. I tried to system resore to a prevous date with no help. I ran CCleaner, no help.

    Here is my info:


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Pentium(R) Dual-Core CPU E5300 @ 2.60GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 5110 Mb
    Graphics Card: Intel(R) G33/G31 Express Chipset Family, 256 Mb
    Hard Drives: C: Total - 464645 MB, Free - 213762 MB; D: Total - 12189 MB, Free - 2215 MB;
    Motherboard: PEGATRON CORPORATION, Benicia
    Antivirus: AVG Anti-Virus Free, Updated and Enabled

    I have run "Who Crashed" and got this report:

    Crash Dump Analysis
    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.


    On Sun 1/20/2013 3:30:10 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\012013-22245-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
    Bugcheck code: 0x9F (0x3, 0xFFFFFA8004F9D060, 0xFFFFF80000B9C4D8, 0xFFFFFA8004CC2010)
    Error: DRIVER_POWER_STATE_FAILURE
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    On Sun 1/20/2013 3:30:10 PM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x9F (0x3, 0xFFFFFA8004F9D060, 0xFFFFF80000B9C4D8, 0xFFFFFA8004CC2010)
    Error: DRIVER_POWER_STATE_FAILURE
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    On Sun 1/20/2013 12:28:09 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\012013-20139-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
    Bugcheck code: 0x9F (0x3, 0xFFFFFA8004F79060, 0xFFFFF80000B9C4D8, 0xFFFFFA8004D9B5E0)
    Error: DRIVER_POWER_STATE_FAILURE
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    On Sun 1/20/2013 10:56:56 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\012013-25256-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
    Bugcheck code: 0x9F (0x3, 0xFFFFFA8004F97060, 0xFFFFF800040D24D8, 0xFFFFFA80050CCAA0)
    Error: DRIVER_POWER_STATE_FAILURE
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    On Sat 1/19/2013 7:32:26 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\011913-23992-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
    Bugcheck code: 0x9F (0x3, 0xFFFFFA8004F7CA10, 0xFFFFF80000B9C4D8, 0xFFFFFA8007F4A620)
    Error: DRIVER_POWER_STATE_FAILURE
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    On Sat 1/19/2013 6:41:53 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\011913-27518-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
    Bugcheck code: 0x9F (0x3, 0xFFFFFA8004F71060, 0xFFFFF800040C44D8, 0xFFFFFA800B2FF410)
    Error: DRIVER_POWER_STATE_FAILURE
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    Conclusion
    6 crash dumps have been found and analyzed. No offending third party drivers have been found. Consider configuring your system to produce a full memory dump for better analysis.
     
  2. rainforest123

    rainforest123

    Joined:
    Dec 28, 2004
    Messages:
    8,256
    j:
    Personally, I would avoid the full memory dumps, as suggested. They are really large, tens of MB.

    How often do the random problems occur? Daily, weekly, monthly?

    Which brand, model & model # computer or motherboard?

    When did the computer last work well?

    What changed? Perhaps a hardware or software install or removal; W7 update [ check W7's update history ]; an update to your anti malware or other program?

    Does the computer plug directly into the wall, or into a device? If a device, plug it directly into the wall. Verify that the cord is secure at each end & that there are no kinks or breaks in the cord.

    Which power supply; brand; model & model #; # of watts.
    Age of each piece of hardware, please.

    Has your computer been connected [ not necessarily on; simply connected ] during a lightning storm? Lightning from as distant as 100 km can cause problems.

    Which, if any diags have you run?
    A mem / ram diag can be run from the W7 repair options.

    I've used OCCT for CPU & GPU diags.
    www.ocbase.com

    Which brand, model # model # for your hard disk drive [ HDD ]?

    edit: Copy the 6 most recent memory dumps to a folder. Zip the folder to <folder_name>.zip . Return here. Use "go advanced"
    use "manage attachments". Upload the .zip folder.
    1 of us will analyze the dumps for you.

    Would you describe yourself as a beginning, intermediate or advanced computer user?
    end edit.

    RF123
     
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